Service Management, Netcool, Tivoli Monitoring, Service Assurance, OSS

Gopi Chandra Arya

Mobile: +91-974*******

Email: ******@*****.***

Location: Bangalore, India

Professional Summary

. I have over 14 years industry experience involving Analysis, Design,

Implementation and Integration of Service Assurance, OSS and Cloud &

Smarter Infrastructure applications

. Extensive experience in Operations support and Maintenance of Network

Management, Application Performance Management, Service Management, Cloud

Management and other OSS applications (e.g., Netcool, SmartCloud

Application Performance Management, BMC ProactiveNet Performance Manager,

InfoVista, Dorado, HP OVO and NNM, and MetaSolv)

. Worked extensively in Service Assurance (IBM Tivoli Netcool and IBM

SmartCloud Application Performance Management) Solution Design /

Configuration/ Customizations, Integration with other OSS products.

. Support Pre-sales / Proposal teams with various new initiatives, Solution

architecture and effort estimations.

. Deliver formal training on Netcool and IBM SmartCloud Application

Performance Management products to technical community of IBM Business

Partners

. Having solid working experience in IT, Telecom, OSS, e-TOM framework and

ITIL

. Having solid working experience in Unix OS platform, Databases, Scripting

Languages and Networking

. Very good understanding on VMware, Cloud Computing Solution, Dynamic

Infrastructure, Smarter Planet, Energy Management and Virtualization

solutions

. Proven ability to work as a team leader as well as an individual.

Excellent Interpersonal and Communication skills, coupled with strong

technical and problem solving capabilities.

. Quick learner, excellent in learning new technologies and quickly

adapting to new environment.

. Nearly 34 months onsite experience in USA, Canada, Australia, Japan,

Singapore and Malaysia.

Skills Summary

Network Management and IBM Tivoli Netcool Products:

Service Assurance/OSS Omnibus 3.4/3.6/6.1/7.1/7.3, IMPACT

Products 2.1/4.0/5.1 ITNM 3.6/3.7/3.9, TBSM 4.1/4.2

Proviso 4.4.1/4.4.2, Webtop 2.1/2.2, TIP 2.1,

TNSQM 4.1, Reporter 2.1/2.2

InfoVista Foundation II, Dorado Redcell

Software, MetaSolv ASAP, Concord eHealth, BMC

Remedy Mid Tier 7.6, Siebel CRM System, HP

OVO/NNM, BPPM 9.5

Application Performance IBM SmartCloud Monitoring, IBM SmartCloud

Management Application Performance Management, BPPM 9.5

IBM cloud management SmartCloud Orchestrator, SmartCloud

Provisioning, SmartCloud Cost Management

Service Management Products TPM 5.1, TADDM 5.1, CCMDB 7.1, TSAM 7.2,

SmartCloud Control Desk

Programming Languages C, Perl, Shell Programming, PHP3 with Mysql

& PostgreSql

Databases Oracle 8i/9i/10g/11g, SQL Server 2000/2005

Networks LTE, 4G/3G, GPON, EAN, DWDM Juniper/Cisco

Networks, Nortel Networks, Atrica/Riverstone

Networks

Operating Systems Redhat Linux, Solaris, AIX, Solaris, HP Unix,

Linux

Internet Applications OpenLDAP, Sendmail, Qmail, RADIUS, DNS,

Apache, IIS, Netscape Web Server, Cyrus-IMAP,

NFS, FTP, SSH, DHCP, Samba, TcpWrapper, VLAN,

Netscape Directory Service, Netscape Messenger

Server, iPlanet Web Server

Educational Qualification

Degree/Specialty Institution Date Awarded

Master of Computer Madhav Institute of 2000

Application Technology & Science

Gwalior, Madhya Pradesh,

India

Bachelor of Science / Govt. Autonomous Model 1997

PCM Science College Gwalior,

Madhya Pradesh, India

Product/Technical Certifications

Certification Name Date

The Open Group Certified IT Specialist 03/2010

IBM Certified IT Specialist 03/2010

ITIL v3 Foundation Certification ( EXIN) 01/2009

IBM Certified Deployment Professional Tivoli Impact 05/2010

V4.0

IBM Certified Development Professional Tivoli 06/2008

Netcool Core V2.0

IBM Certified Administrator Tivoli Netcool/Proviso 06/2008

V4.4.1

Professional Particulars

Aug'2012 - Till Date

Current Role: Senior Consultant - IBM Tivoli Netcool

Previous Role: Tech Lead

Project: NBN Co, Melbourne, Australia

Presently I am working with IBM AMS support Team to provide Applications

Support & Maintenance (AS&M) and Enhancement Services for Tivoli Netcool

and BPPM Infrastructure of the NBN services. The Tivoli Netcool and BPPM

solution meets NBN operational and line of business needs for end users

to effectively manage the health of their network and services. The

essential activities of the role include.

1. Support and maintenance of Netcool and BPPM Application Environments

as per the Incident/Problem lifecycle including detection, diagnosis,

status reporting to the client, repair and recovery.

2. Manage all changes to the Applications and the Applications

Environments (Production, Production Support, Test and Development

environments) in accordance with NBN Co change management process

3. Perform Daily Health check and Post deployment check for Application

performance monitoring and tuning

4. Review status of open Incident/Problem/Change and report weekly to the

client.

5. Identify possible enhancement opportunities for improve operational

performance and potential cost savings.

7. Perform root cause analysis based on the defined procedure for

Priority 1 and Priority 2 Incidents. And

Prepare Major Incident Report for findings and corrective actions.

8. Develop and provide a Support Plan

9. Resolve Incidents related to ITNM, Omnibus, TIP, WebTop, Impact and

BPPM 9.5 products.

Environment: GPON, LTE, EAN,DWDM, FTTH, broadband networks, IBM Tivoli

Netcool/Omnibus 3.7, Webtop 2.1,TIP 2.1, Impact 5 and ITNM 3.9, BPPM 9.5,

BMC Remedy, VMware, RTC, Mercurial, Splunk, SVN and RAM, Oracle, Linux,

Perl.

Jan'2012 - June'2012

Previous Role within IBM: Advisory IT Specialist - IBM Tivoli Netcool

Project: TELUS Communication Inc, Canada

I was working with Network Assurance Team of TELUS on persistence

platform issues related to current Netcool deployment and responsible to

provide custom solution to fix any technical issues. Following were the

salient activities of the role.

1. Focal point for Client interfacing on Netcool

2. Understand and analyze the persistent platform issue

3. Propose custom solution to fix the issue and demonstrate the key

features of the solution.

4. Design and develop custom solution

5. Actively involved in Unit Testing and E2E testing

6. Manage end-to-end delivery

Environment: IBM Tivoli Netcool/Omnibus, Webtop,TIP, Impact, ITNM,

Solaris, Oracle

Jan'2011-Jan'2012

Previous Role within IBM: Project Leader Global Delivery, GBS, IBM India

I was responsible to handle Alarm Management applications of Telefonica

Spain as an application owner and manage new requirements and

enhancements on these applications. Following were the salient features

of as an applications owner and a project leader role.

1. Interact with client (Geo PM and Geo SME) for new requirements,

requirement clarification, solution discussion, project timeline and

other project related activities

2. Review and design project plans to determine time frame, procedures

for accomplishing projects, staffing/resource requirements and allotment

of available resources to various project phases.

3. Direct and coordinate activities of project personnel to ensure

project progresses

4. Prepare project reports for Program Manager, clients and others.

5. Manage end-to-end delivery / Business Relationship

6. Motivate team member to gain more knowledge

7. Provide technical and functional guidance and direction to perform

better and delivery maximum value to the project/account

8. Mentor/guide technical personal for professional development and

career growth within IBM

Environment: IBM Tivoli Netcool/Omnibus, Webtop,TIP, Impact, HP OVO, HP

NNM, InfoVista, SVN and RAM, Oracle, Solaris, Linux, Perl.

Sept'2007- Dec'2010

Previous Role within IBM: Advisory IT Specialist, WW GSI Technical Sales,

SWG, IBM India

I was a part of Worldwide GSI Alliance Team, Software Sales Group and

working with Global and Major System Integrators.

My responsibility was to enable IBM Business Partners such as Accenture,

Tata Consultancy Ltd., Infosys Technologies Ltd., Wipro, Cognizant

Technology Services and CapGemini to sell IBM products and

responsibilities were:

At pres1. Request for Proposal (RFP) Support

2. Solution building, Architecting and Proof of Concept building support

3. Technical Enablement

4. Installation/Technical Support

Significant Work Done:

I was an instrumental in developing Service Assurance solution for IPTV

service using Netcool products family. I assisted and advised team in

implementation and deployment of Netcool products as a complete solution.

In addition, I delivered many technical hands-on training classes on

Netcool products for technical team to attain the required technical

skills for developing the solution.

I delivered several technical deep dive and overview workshops on Netcool

Suite to technical community of GMSI, which provided product architecture

overviews and hands-on experience on Netcool suite of products. Also, I

was a speaker in many potential events conducted by IBM to Business

Partners such as CSI, DI Road show and Telco Day and cover topics such as

Smarter Planet, Dynamic Infrastructure, Virtualization and Cloud

computing. I touched around 450 people including Senior Management, IT

Architects, Sales and Marketing Mangers and IT Specialist from GMSI.

I led many Proof of Technology (POT) and Proof of Concept (POC) on IBM

Tivoli Automation products with GMSI teams to showcase the product key

features and capabilities to their clients. I assisted team in installing

and configuring the products as per the requirements and helped them to

resolve any critical issue.

I supported many RFPs on systems management requirements for SIs, where I

mapped the technical requirements to the products and developed the

solution to describe the high level solution architecture functions,

proposed products features and the key value of solution.

Environments: IBM Tivoli Netcool, ITM, and ITCAM Products Family, HP

OVO/NNM, CCMDB, TADDM and TPM, VMware, Cloud Computing Solution, Dynamic

Infrastructure, Smarter Planet, Energy Management, Service Assurance

Solution, Virtualization.

Apr'2005-Aug'2007, Sr. Network Engineer - OSS, KVH Division, Fidelity

Investments

I was responsible to handle InfoVista and Netcool systems. Following were

the salient activities of the role.

1. InfoVista incident/Problem/Change/Configuration/Release Management

2. InfoVista Service Delivery

3. Netcool Incident/Problem/Change/Configuration/Release Management

4. Netcool Service Delivery

5. Integration module development

Achievements:

Implemented Vista Foundation II to provide performance-reporting service

to Telco and ITMS customers of KVH.

Conducted successful testing in order to provide End-to-End and SAA

reports to VNS customers.

Service realization with InfoVista for Telco and ITMS services.

Implemented alarm enrichment & separation policies on the Netcool system

based on the business requirements.

Integration of Netcool system with Siebel for Trouble Ticketing.

Integration of InfoVista with Netcool for proactive monitoring of the

Network device resources based on the threshold violation.

Environments: IBM Netcool, Infovista, Siebel CRM System, Juniper/Cisco

Networks, Nortel Networks, Atrica/Riverstone Networks, Sun Solaris, HP

Unix, Linux.

July'2004-Mar 2005, Technical Specialist - OSS, Telecom Practice, Wipro

Limited

I was a part of Telecom Practice team of Wipro and responsible for

carrying Wipro's proposition for Operation Support Services (OSS) to

Telecom and Internet Service Providers in Middle East and APAC region.

Following were the salient features of this role.

1. Solution Architect for OSS

2. Telecom SME for other Horizontals within Wipro

Achievements:

Led a team to develop MetaSolv ASAP provisioning cartridge for UTSTARCOM

DSLAM and DSL services, OpenLDAP, and 3COM Switch.

Designed high level OSS solution architecture for the OMANTEL and MTN

clients.

Environments: Netcool, Infovista, MetaSolv ASAP, Oracle and Sun Solaris.

Sept'2002-July'2004 Sr. Network Consultant -OSS, Houston Technologies

Limited

Responsibilities Includes:

1. Implementation of Dorado for MPLS Service Provisioning and Activation

2. Implementation of InfoVista Performance Management Tool

3. Development and Implementation of Integration Modules between OSS

products

4. Feedback to Pre-Sales on Compliance of Technical Specs in Tender

Document

Achievements:

Implemented BSNL-10 Cities MPLS Network for BSNL ( largest Carrier in

India)

Implemented Integration Technology between Netcool-Dorado-Concord in

TM-Net ( Telekom Malaysia Subsidiary)

Troubleshooting on Netcool - CVX View alarms in TM-Net( Telekom Malaysia)

Conducted Successful POC ( Proof of Concept) on Netcool Omnibus/Impact

and integration with HPOV, CISCOWORKS, NetIQ, Topaz for GE Capital

Services in Hyderabad

Conducted Successful POC on Dorado and InfoVista in Reliance InfoCom

(Largest Private ISP in India) in Mumbai.

Environments: Netcool, Concord Communications, Infovista, Cisco & Juniper

Networks, Dorado Software, Orchestream Networks, Sun Solaris.

Jul'2000-Aug'2002 Sr. Network and System Administrator, JAIN Networks

Ltd.

Responsibilities Includes:

1. Installation, Configuration and Maintenance of Internet Services

(including DNS, LDAP, RADIUS, Mail Servers, Web Servers, and monitoring

servers). All services were supported to run Internet Services like

dialup, leased line, RF links etc.

2. Implementation, Configuration and deciding Security Policy for

Checkpoint Firewall and monitoring its logs at regular Intervals.

Achievements:

Modified Cyrus-IMAP/POP3D Mail Server for Virtual Domain Support.

Developed Netgripp Bandwidth Control and Monitoring application to manage

and control internet usage

Designed and Developed Syslog monitoring application.

Environments: Cisco Networks, OpenLDAP, Sendmail, Qmail, RADIUS, DNS,

Apache, IIS, Netscape Web Server, Cyrus-IMAP, NFS, FTP, SSH, DHCP,

Samba, TcpWrapper, VLAN, Netscape Directory Service, Netscape Messenger

Server, iPlanet Web Server

Training in Technical Focus Area

Course Name Date Attended

IBM Tivoli Monitoring for Energy Management 6.2 20/08/2009

(4-days workshop)

ITCAM Advanced (4-days workshop) 04/08/2009

Tivoli Netcool Bootcamp (3-days workshop) 14/07/2009

IBM Tivoli Network Manager IP Edition 3.8 (2-days 21/03/2009

workshop)

Tivoli Netcool Service Quality Manager (SQM) 24/02/2009

(4-days workshop)

IBM Tivoli Monitoring (ITM) v6.1 (2-days workshop) 30/10/2008

IBM Tivoli Netcool/Proviso 4.4.1 Administration and 21/01/2008

Installation(5-days workshop)

TBSM Tivoli/Precision 3.6 Fundamentals (2-days 10/10/2007

workshop)

Tivoli Business Service Manager (TBSM) V4.1 for 08/10/2007

Administrators (2-days workshop)

Team Solution Design Workshop (Formerly Known as 15/06/2009

TeAMethod) (2-days workshop)

IT Infrastructure Library (ITIL) Foundations 09/01/2008

InfoVista Foundation II (4-days workshop) 05/2005

Dorado Redcell (4-days workshop) 06/2004

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