Customer Service Representative

Mary Shipley

Clerk/ Customer Service Representative

**** * ****** ***** #**** - Las Vegas, NV 89122

*************@*****.*** - 702-***-**** 702-***-****

I would like to uptain a position in the medical field. Where I can use the education that I have received from

ICDC College and the customer service experience from the years of working and the willingness to learn

new things everyday. I feel I can become a great asset to any company I walk into if given a fighting chance

to prove who I am.

WORK EXPERIENCE

Hostess

Grandview Resorts - Las Vegas, NV - November 2013 to Present

Responsibilities

Responsible for checking the guest in for the timeshare tours. Making sure that all guest qualify for all tours.

Being the bag holder for the money each day for different locations and as backup for the leads and managers.

Accomplishments

I have been able to over come the guest question in regards to the timeshare presentations and what they are

about. And how it does work as to how to purchase and own timeshares.

Skills Used

Customer service, Management skills, decision making and people skills. The willingness to help people make

there tour on time.

Clerk/ Customer Service Representative

Department of Social Services - Los Angeles, CA - January 2012 to May 2012

Filed paperwork, answering phones, help at customer service desk, transfering files to other disticts,

inputting data, an case files.

Relief Manager

Horrigan Enterprises - 2008 to 2011

Responsible for 6 adult disabled care provide emergency first aid and summon medical assistants when

necessary. Mediate interpersonal, problem between residents. Administer, coordinator, or recommends

disciplinary and corrective actions. Communicate with other staff to resolve problems with individual

residents.

Customer service Representative

Express Employment professionals - Hermosa Beach, CA - 2007 to 2008

On assignment at A Cellular)

Sales and service of mobile phones and accessories. Assisting customers online and over the phone with

purchases, upgrades, and troubleshooting. Provided service for tracking and tracing orders placed and

shipments to consumers. Processed payments via check and credit card process.

Customer Service Representative/Training Sales Coordinator

CompUSA Inc - Culver City, CA - 2003 to 2007

Responsible for ringing merchandise out and returning also, answering phones helping customer find

items in the store. Setting up the training computers for classes. Scheduling for tests. I am certified in all the

testing offered.

Seasonal Tax Preparer

Jackson-Hewitt High Point - 2002 to 2007

Responsible for preparing the taxes for the past year before and sometimes the years that haven't been

done and using computerized

tax returns, answering phones, taking payments, filing customer

information, and issuing tax return checks.

Account Manager

Rhodes Furniture Winston - Salem, NC - 1996 to 2002

Responsible for posting payments, updating accounts, handling the

Bookings, scheduling deliveries, answering phones.

Store Manager

Check Exchange Winston - Salem, NC - 1992 to 1996

Responsible for opening the store on time, preparing daily paperwork, and faxing to the corporate office.

Processing the information on the new

customers application, maintaining all petty cash in the store and verify

that that amount twice weekly, and transporting the stores daily bank

deposits. Training tellers, and being responsible for the overall store

performance. Responsible for the NSF checks, adhering to the company

procedures, follow all company guidelines and procedures according to the total store operations

manual. Verify all closing paperwork nightly

printing reports.

EDUCATION

Diploma in Medical Office Specialist

ICDC College - Culver City, CA

2013 to 2014

Diploma in Medical Office Management

ICDC College - Lawndale, CA

2006 to 2007

BA in Business Adminstration

Forsyth Techical College - Winston-Salem, NC

2000 to 2004

ADDITIONAL INFORMATION

QUALIFICATIONS

• Relief Manager

• Store Manager

• Account Manager

• 18 years of excellent Customer Service

Contact this candidate