Angie Penn
Henderson, NV ***14
*****.****@*****.***
Objective: To obtain a position in hospitality, where I can
draw from my past employment
experience, excellent work ethic and customer service and
relations to further my career goals.
Employment Experience:
2008-present Front Desk Guest Services, Residence Inn Marriott,
Branson, MO
Report directly to upper management, check customers in and out
or make room transfers, accept payment and check customer ID for
credit cards, handle complaints using discretion with customers
to be certain guests were completely satisfied, stock the hotel
market, handle all cash for market, handle daily count of the
bank and the drawer, reconcile the balances in log book, lock
the rooms daily, communicate with housekeeping and maintenance
staff accordingly.
2006-2008 Banquet Server, Chateau on the Lake, Branson, MO
Daily set-up and break-down of tables and chairs, set-up
banquets for all daily meals for guests and VIPs to include
decorating for special occasions or events, ordered and managed
food and supplies inventory to include check-in of food and
supplies orders upon arrival, checked expiration dates on food
products, relocated inventory to different areas or kitchens of
hotel, clean-up, indoor and outdoor service, handled sales and
marketing as directed by chef.
2003-2006 Assistant Manager, Happy Inn, Las Vegas, NV
Reported directly to owners of sole proprietorship entity,
handled all duties required of
management staff to include guest services, bookkeeping,
maintained daily reports, counted and
made bank deposits, handled customer and employee disputes,
hired, trained and fired employees, in charge of both
maintenance and housekeeping staff.
1993-2003 Salon Manager, Atlas Beauty Center, Las Vegas, NV
Managed a full service salon, handle all daily paperwork,
payroll, purchase of supplies, stock rotation and inventory,
interviewing, hiring, training and firing of employees, ordered
background checks and handled other human resources matters,
handled business license renewals, scheduled and maintained own
clientele providing services to include hair care, facials, ear
candling, sold retail beauty products while training and
educating customers in use of the product line, was an educator
for Las Vegas area for the ABBA pure and natural hair care line.
Accomplishments: Refer to attached cover letter
Education: Hospitality, on-the-job training for various positions
attaining management level
Niles School of Cosmetology, Niles, IL
Pivot Point International, Advanced Hair Training, Chicago, IL
High School Diploma, Main East High School, Park Ridge, IL
Canterbury Career School, Business Studies, Las Vegas, NV
References:
T.J. Barron, Human Resources, Pillar Hospitality, Las Colinas, Texas, 972-
830-3165
Nadine Hartung, Salon Owner, Carson City, Nevada, 775-***-****
Orville or Cheryl Murphy, Business Owners, Mena, Arkansas, 479-***-****
Dr. John and Sarah Mulhall, Personal Reference, West Harrison, New York,