Customer Service High School

Location:

Posted:

November 28, 2014

WADE ELLIS

Professional Summary

Qualified [Health Information Management Technician with over 10years in fast paced customer service and call center

environments. Personable and professional under pressure.

Skills

Exceptional communication skills MS Windows proficient

Quick learner Creative problem solver

Multi line phone talent Medical terminology knowledge

Work History

Porter, Lynn Hill Apartments, 08/2011 to 08/2013

Creative Cleaning, Incorporated – Glen Burnie, MD

Maintains grounds to include weeding, watering, trash control.

Cleans apartments hallways, apartments, and offices using various equipment and chemicals.

Always maintains a friendly attitude to residents

Health Information Technician, 05/2001 to 07/2011

Baltimore Washington Medical Center – Glen Burnie, MD

Answered an average of 25 calls per day by addressing patient, doctor, and other medical professionals' requests.

Greeted patients and hospital staff at the patient window, ascertaining what was required.

Politely assisted customers in person and via telephone.

Directed calls to appropriate individuals and departments.

Located patient information using various hospital computer systems and provided this information to various

agencies and personnel.

Maintained strict patient confidentiality, adhering to federal regulations.

Routinely used various office equipment, to include copiers, fax machines, multi level phone systems, and

scanners.

Trained new and less experienced personnel in the performance of their duties.

Education

High School Diploma: 1975

Attleboro High School Attleboro, MA

Additional Information

Served in the United States Air Force for 20 years, earning an Honorable Discharge.