Customer Service Medical Assistant

N atosha Collins

***** ***** **. #****, *******, Texas 77090

832-***-****

*********@*****.***

OBJECT IVE

To obtain a position that will enable me to use my strong organizational skills, educational

background and ability to work well with people for the purpose of growth within the

company and possibly impacting another individual’s life.

PROFESSIONAL EXPER IENCE

GENERAL DYNAM IC I N FORMAT ION TECHNOLOGY

Tier 1 Customer Service Representative

Houston, Tx

September 2013- April 2014

• Answering incoming calls and responding to customers question and concerns

• Check to ensure that appropriate changes were made to resolve customers issues

• Explanation of benefits

• Record and maintain customers records in NGD logging system

• Refer unresolved issues to designated departments for further investigation

• Complete applications for consumers

Synergy Home Health

Caregiver

Houston, Tx

March 2009-October 2011

• Ran errands

• Meal preparation

• Shower assistance

• Laundry care

• Light cleaning

• Light cooking

• Medication reminder

• Companionship

Willowbrook Medical Center

MEDICAL ASSISTANT

Houston, TX

April 2008

• Thorough understanding of maintaining sufficient supplies, stocking and cleaning

exam rooms, answering phones and providing clerical support.

• Insurance Verification

• Provide excellent customer service including problem solving, t imely follow up,

assisting in answering phones, checking in and scheduling appointments

• Obtain Vital Signs and other appropriate information such as height weight, drug

a llergies, medical history, current medications and presenting problem

• Administers ordered medications via oral, subcutaneous, int ramuscular or

i ntradermal routes

• Administers immunizations via oral, subcutaneous, intramuscular or int radermal

routes

• Aids Provider when examining and t reating patients, handing them instruments

and materials or performing tasks such as administering injections and removing

sutures

• Collected co-pays

• Prepares, cleans and sterilizes instruments and maintains equipment; keeps patient

exam rooms clean and orderly; disposes of contaminated i tems; anticipates

P rovider’s needs for medications, supplies and equipment and plans accordingly

• Maintained a safe and clean environment for patients, doctors and staff

• Called in authorized prescription refills

• Educated patients about facility’s policies and medical procedures

• Substantial knowledge of maintaining compliance with organizational rules and

p rocedures

NCO Groups

Customer Service Rep.

Humble, Tx

July 2005-June 2006

• Inbound calls from customer seeking to make purchasing decisions on the

BestBuy.com website

• Modified customers orders

• Set up in home installation

• Resolved purchasing conflicts

• Informed customers of promotional events within the company’s website

• Gave information on offers or products within the website

• Experience in M icrosoft Word, Excel and PowerPoint

• Data Ent ry

EDUCAT ION

RE M I NGTON COLLEGE

Medical Assistant Diploma

Houston, Tx

October 2008

Eisenhower High School

Diploma

Houston, TX

May 2002

REFERENCES UPON REQUEST……

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