Manager Customer Service

JOY L. GARRETT

**** ***** ****** **********, ** *6426 ************@*****.*** 940-***-****

Executive Admin with Strong Accounting & HR Experience Manufacturing & Construction Background

Seasoned executive administrator with proven dedication and professional high-level confidentiality. Exceptional

attention to detail, always staying two steps ahead of what is being expected. Years of experience as a full charge

bookkeeper and staff accountant facilitate cost control and budgeting. Extensive travel preparations, including

enrollment in TSA pre-check, securing passports, along with negotiating corporate prices with several hotel chains

and airport transfers. Work flexibility with no time restraints on the work day when needed. On-call 24/7 for any

travel plan changes or last minute presentation updates. Self-starter and team player, maintaining discipline and

time management on all assignments. Advanced Power Point presentations for Board and Corporate meetings,

including administration of Web-Ex for those at remote locations. Experienced and confidential in maintaining

professional and personal assignments such as over-seeing executive e-mail and joining phone conversations.

Respond to correspondence or attend meetings on behalf of executives. Maintaining receipts and submitting weekly

expense reports via Concur. Corporate Administrator of cell phones and BRIVO/TYCO security badging system. A

warm, personable and outgoing charisma with clients, executives and other employees, as well as my attention to

detail, usually lands me as the Event Coordinator and Client Liaison, coordinating events from weekly lunches for

200 employees to lavish executive parties. Assistant and administrator to all other department such as HR,

Engineering, Production and Quality.

Exceptional administrative, organizational, and accounting skills. Additional capabilities include:

WebEx or Citrix Online Administration Outlook Scheduling Travel Arrangements/GOES registration Extensive

Power Point Presentations Client Relations Expenses using CONCUR HR Administration Benefits

Administration Extremely Familiar with Dallas-Fort Worth Metroplex & DFW Airport Web Searches Full

Charge Bookkeeping Duties Monthly, Quarterly & Annual Payroll Reports Public Speaker Event Planner AIA

Billings & Retainage Software: QuickBooks, Timberline, Kronos, PeopleSoft, ComputerEase, American

Contractor, Oracle, Microsoft Suite

PROFESSIONAL EXPERIENCE

Office Manager, AZZ Galvanizing, Crowley, TX

8/2014 – 10/15/2014

Recently hired as Office Manager of a future facility acquisition, but just learned that particular buyout failed. AZZ

is currently scrambling to find me another facility, and could be out of state. Knowing that, I am keeping my

options open. Office Manager duties include management of timekeeping and payroll reconciliation to be submitted

to corporate for processing; accounts payable batching; accounts receivable, shipping & receiving, purchasing,

supervise office clerks and customer service, Plant HR and payroll duties, daily billing & WIP report, contract

review, facility safety.

Operations Administrator, Imperial Group Manufacturing, Inc., Decatur, TX

7/2012 – 7/31/2014

Began as general administrator/receptionist, assisting in HR operations, using Kronos, for a truck part

manufacturing company, owned by Accuride Corporation, prestigious world-wide supplier in truck parts. Due to

my hard work, long hours and dedication, I was promoted quickly to the Operations Administrator position. As a

direct report to the Imperial Group’s General Manager/Vice President located at the Accuride Corporate Office in

Evansville, Indiana, I was responsible for coordinating and assisting him remotely much of the time.

Responsibilities included coordination with Plant Managers at all five Imperial locations nation-wide, reporting

weekly plant activities and issues. Arrange travel plans to the different locations several times a week, and change

as needed. Prepare corporate Power Point presentations in accordance with corporate specifications, revising with

updated information at crunch-time. On call 24/7 for last minute travel arrangements or correspondence needed.

Coordinate meetings with clients. Maintain client database. Assist in implementing LEAN guidelines. Review and

sort GM/VP’s e-mail messages, maintaining total confidentiality. Prepare expense reports for GM/VP, as well as

other executives as needed, using CONCUR. Administrator of the BRIVO/TYCO security system and badges for

the company. Assisted corporate attorneys in gathering closing documents and other information needed for the sale

of the company. Received a letter of commendation from the CEO, for the extensive effort put forth.

Company was sold 8/2013. Direct report is now Plant Manager, who flies in from FL each week. Currently

maintain travel arrangements (both company and personal) and correspondence for all management and engineers.

Arrange travel for management-level applicants. Provide support to Executive Staff located in Chicago, IL.

Support includes correspondence, travel and errands as needed. Coordinate company events and company-provided

lunches for over 220 employees, monthly. Greet clients and assist them until management is ready. Assist HR

Department as needed with absenteeism, benefits, and time keeping. Assist applicants with the employment

application and review before submitting to HR Manager. Sort and distribute payroll checks to all departments.

Assist IT Department as needed. Issue, maintain, upgrade and reconcile bills for 50 cell phones.

Administrative Assistant, Aerotek (Staffing Agency), N. Richland Hills, TX

3/2012 - 7/2012

Began my job at Imperial Group through this staffing agency. Started as an administrative assistant/receptionist.

Due to my personality and eagerness to make people feel welcomed, I still maintain the front office, while

performing my abundance of administrative duties. Maintained all absenteeism records, issued warnings and

terminations as needed. Maintained employee time using Kronos. Coordinated with payroll executive at Corporate

to learn permissions and authorizations for time approvals, as well as run reports that were not being utilized.

Assistance with inventory and data entry in MacPac.

Full Charge Bookkeeper / Payroll, Reed Welding Services, Bridgeport, TX

11/2011-3/2012

Managed all accounting functions using QuickBooks Pro, coordinating with outside accounting firm. Performed all

payroll functions, including time keeping, printing payroll checks, tax deposits, as well as all monthly, quarterly and

annual reports such as TWC, 940, 941, 1099’s and W-2’s. Maintain and reconcile multiple bank accounts. Prepare

and distribute all accounts receivable invoices, contacting clients for payment, as needed. In charge of all accounts

payable invoices and payments. Reconcile all bank accounts and transfer money as needed. When I took over the

accounting, this company had not submitted payroll taxes and reports for several months. I was able to reconcile the

entire last year and get all payments up to date. Developed organizational processes for clearer visibility.

Maintained and reconciled individual money cards for welders’ expenses. Prepared a budget for the Owner on a

weekly basis.

Left this company due to an opportunity with a company that had outstanding benefits and better opportunities. I

continued to assist Todd Reed on a part time basis, until his death June 2012.

Admin Assistant to Office Manager, Smock Transport, Bridgeport, TX

4/2011-10/2011

Hired as administrative assistant, but was promoted by Owner to Accounting Manager. Perform all functions in

accounts receivable, billing/invoicing, accounts payable and payroll. Purchased and implemented QuickBooks for

the company. Maintain DOT and maintenance logs for all vehicles and drivers. Maintain and purchase on-site

diesel. Dispatch calls for return transports. After long hours of getting ledgers and accounts set-up, then transferring

information in QuickBooks, the Owner reconciled with girlfriend and she insisted on doing the all work herself.

Staff Accountant, VACO Resources, Plano, TX

1/2007-11/2007

Contract accounting duties for a real estate development and network company in Plano. Assisted with lease

management, accounts payable and research for Billingsley Properties. Staff accountant for Goodman Networks,

specializing in all sales and use tax regulations, compilation and report filing for all states.

Staffing agency – temporary work

Accounting Manager/Office Manager, Moisture Shield, Dallas, TX

5/2003-11/2004

Full operating management of payroll and accounting processes for a commercial roofing company. Secure

payment & performance bonds and insurance requirements for the company, as well as making sure Subcontractors

did the same. Prepare and execute contract/subcontracts, change orders and purchase orders. Maintain all

subcontractor files, insurance, bonds, billings/retainage and payments. Oversee all benefits. In charge of all

workers compensation and payroll reports, including 940, 941, TWC, 1099’s and W-2’s.

Accounting Manager/Office Manager, Pinnacle Geothermal, Aledo, TX

8/2002-5/2003

Full charge bookkeeping for a geothermal construction company. In charge of on-site payroll, reports and benefits

management. Monthly billings included AIA invoicing, percent complete, cost-plus, retainage and regular

invoicing. Oversee all subcontracts to assure bonds, insurance and lien releases were all secured and updated. In

charge of filing lien affidavits if needed. Assist project managers with any project needed to complete their work

on a timely basis. Compile operation & maintenance manuals for all equipment sold to our customers, then turn

over to them upon completion. Prepare purchase orders and coordinate with vendors for best pricing. Assist project

managers in the coding of invoices. Reconcile bank statements. Prepare financial statements for owner’s review.

Contract Administrator/Accounts Rec./Event Planner, Dyna Ten, Richland Hills, TX

5/1991-08/2002

Mechanical Contractor company in which I was in charge of reviewing and coordinating with CEO to execute all

Contracts and Contract Change Orders with clients. Prepare and execute all subcontracts, as requested by project

managers, securing all bond and insurance requirements from the subcontractors, as well. Review all subcontractor

billings with the project manager, then maintain complete files for each project subcontract until close-out. This

includes updated insurance, billing & payment log, and any lien releases obtained to keep the project lien- free.

In charge of the Billing and Accounts Receivable, along with the development and training of processes. Working

close and being the project manager’s “right-hand” assists in compiling the monthly billings. Created and issued all

types of billings, according to customers’ specifications. Billing types were; AIA percentage complete, cost-plus,

retainage, service, custom billing forms. Traveled to jobsites all over DFW Metroplex when General

Contractor/Owner had check ready for distribution, when needed. Responsible for staying updated on all material

lien laws and the execution of lien affidavits. Trained by an attorney to do all filings and releases on my own.

Trained jobsite administrators in correct billing and time coding procedures. Assist with all client audits on cost-

plus billings, explaining labor burden breakdown and verifying all costs billed.

Created and organized all company functions for employees and their families. Company grew from 80 employees

to over 500. Responsible for developing a more family-friendly annual outing for employees and their families. A

small picnic at the lake for employees turned into a large outing at large venues, with games and crafts for children,

while the adults enjoyed inner-company competitions such as volleyball & softball. Implemented annual length of

service & safety awards.

Administrative & Accounting Assistant, Employee’s Mechanical Contractors, Inc., Weatherford, TX

10/1987 – 4/1991

Began my construction career with this company. No computers were used at that time. Performed all accounts

payable, payroll and billings manually. Billings were contract AIA percent-complete, with retainage. Assisted

Owners, project managers and estimators with bids, securing the lowest proposals within plans & specs for the

project. Processed and distributed payroll to all jobsites in the DFW Metroplex. Secure bid bonds, as well as

payment & performance bonds as needed. Send out general liability and workers comp insurance certificates,

according to client/project specifications.

EDUCATION

Accounting

TCC (formerly TCJC-NW), Fort Worth, TX – 1985-1986,

Basic Skills, Advanced Mathematics - 1984 Graduate

Bridgeport High School, Bridgeport, TX (Honor Graduate & National Honor Society)

Profession Development/Training

● Texas lien laws, Lean Manufacturing, ISO, TS Audit and First Aid Certified/First Responder Training, QuickBooks

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