Quality Assurance Management
Resume:
Bonita M. Powers
Liberty Lake, Washington 99019
Experience:
Extensive knowledge in nursing services.
Extensive knowledge of Nursing Home/Residential Care rules &
regulations
Excellent budgeting, P & L, cost containment skills
Strong team building skills with multi-disciplinary team
Excellent personnel management
Excellent survey compliance
Labor relations with union contracts
Work Experience:
Pacifica Senior Living of Coeur d’Alene
Executive Director August 2013 to Present
Overall management of a 56 unit Memory Care Assisted Living. Oversee and ensure
resident care, survey compliance, quality assurance, ensure staffing, occupancy and costs
stay within company goals. Work with families & residents to problem solve and ensure
customer satisfaction. Implement company polices & procedures. Meet & exceed
company goals & standards. Recruit, hire, and train new staff. Work with Marketing to
build occupancy, promotional events, and build community relationships. Ensured
compliance with state and federal regulations for a Residential Care Facility for a varied
(dementia) resident population. Managed a facility budget including; developing
spending plans, evaluating expenditures, identifying inefficiencies, and making necessary
changes to meet budget constraints. Reviewed budgets with Departmental Managers
monthly.
Royal Vista Nursing and Rehab, Prestige Care Inc.
Interim Administrator February 2012 to January 2013
Overall management of a 67 bed Medicare/Medicaid Skilled Nursing Facility with
extensive rehabilitation focus. Oversee and ensure resident care, survey compliance,
quality assurance, ensure staffing, occupancy and costs stay within company goals. Work
in a fast paced environment. Work with families & residents to problem solve and ensure
customer satisfaction. Develop, improve, and implement, new systems, policies &
procedures, state & federal regulations. Meet & exceed company budgeted goals with a
5+ million dollar budget. Increased occupancy in Medicare & private pay areas.
Supervise a multi-disciplinary team. Recruited, interviewed, hired, and implemented
corrective action & terminations with regard to the union requirements.
Lakeland Village RHC, State of Washington
Developmental Disabilities Director
Intermediate Care Facility & Nursing Facility Program Area Team Director
December 2001 to February 2011
Director of a Program Area Team (PAT) as a Developmental Disabilities Director in two
Program Area’s at Lakeland Village a Residential Habilitation Center (RHC). Managed,
administered, supervised, directed and lead all assigned staff (approximately 150) in the
provision of habilitation services and health care for all clients (approximately 85)
residing within the Program Area. Extensive experience at budgeting, managed a 6.5
million dollar annual budget. Manage a budget including developing spending plans,
evaluating expenditures, identifying inefficiencies, and making necessary changes to
meet budget constraints. Report directly to the Superintendent. Serve on the
Superintendent’s Cabinet in addressing agency policies and procedures, overall budget,
labor relations within a collective bargaining unit and facility operations. Extensive
experience working in the Intermediate Care and Nursing Facility Areas. Ensured the use
of concepts, principles and methods in providing active treatment and habilitation
services to persons with developmental disabilities and mental illness. This included
residents with autism, cerebral palsy, hearing and vision deficits, central nervous
dysfunction, dual diagnosis and mental retardation. In addition, providing support
services to their guardians and family members.
Ensure compliance with federal regulations for Intermediate Care Facilities/Nursing
Home for the Mentally Retarded (ICF/MR), and state and local laws and procedures
related to providing services the developmentally disabled. Carry out personnel actions,
including hiring, training, promoting, evaluating, corrective actions, employee
motivation, and labor relations for a diverse staff, including functioning as a first and
second level supervisor. Conduct thorough investigations and carrying out plans of
correction. Established and maintained a good working relationship with
parents/guardians, other facilities and the public. Developed plans to meet futures goals
and lead the team towards the achievement of these goals. Represented management on
facility wide committees, and special projects. Presented information from management
to the Program Area Team. Excellent abilities in; communication, multi-tasking, and
computer skills.
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