Customer Service Administrative Assistant
Resume:
WILMA MORRISON
London ON N*W 1Y8
email: *******@*******.***
Objective CAREER OBJECTIVE
To work in a position that allows me to fully utilize my administrative,
customer service and computer skills.
HIGHLIGHTS OF QUALIFICATIONS
. College graduate with several years of administrative experience in an
office environment
. Excellent computer skills including MS Word, Excel, Access & Power Point,
Raiser's Edge, ACT, RightNow (CRM), InDesign, Photoshop, Adobe
Professional and Internet applications
. Energetic self-starter with strong communication skills
. Works well independently or in a team environment
. Adapts easily to new responsibilities and has an ability to learn new
things quickly
. Proficient in desktop publishing concepts
. Skillful in general office practices: typing at more than 50 WPM,
filing, answering phones, distributing mail, shipping and receiving,
ordering office supplies, record keeping
PROFESSIONAL EXPERIENCE
Huron University College
Assistant to the Register and Director of Housing
August 2014 to October 2014 (temporary position)
. Provided assistance to student & parents
. Answered all inquiries
. Prepared verification of enrollment to students
. Assisted all staff in the Registrar's & Housing offices with
administrative tasks
The Salvation Army
Administrative Assistant - Public Relations & Development (PRD)
June 2011 to June 2014
. Provided administrative support to five people: Public Relations
Director, Director of Emergency Disaster Services, Donor Relations
Director, Special Events & Volunteer Coordinator and Senior Gift Planner/
. Arranged travel for those I supported (flights, hotel)
. Ordered, maintained and recorded the ordering of all resources and
supplies for the department
. Organized catering for meetings; set up meeting rooms; took minutes at
all meetings
. Created graphics or logos and print materials for various endeavours
. Completed time sheets, invoicing (both creating & recording) and expense
reports
. Assisted with opening and distribution of incoming mail: also prepared
outgoing mail as needed
. Provided reception relief
. Member of the Health & Safety Committee
. Set up Advisory Board meetings, arranged catering, took minutes
. Assisted with yearly Kettle Campaign, Emergency Preparedness Training &
Annual Luncheons
Sykes Assistance Services
Customer Service Representative - Toyota Canada
November 2010 to June 2011
. Provide customer service to customers
. First point of contact for all incoming calls
. Track customer information, complaints, and compliments
Compassion Canada
Advocate Network Assistant - September 2009 to March 2010
Executive Assistant - Beyond Sponsorship Programs - July 2003 to September
2009
. Provided administrative support to four people in the Advocate Network
. First point of contact for all incoming calls and emails to the Advocate
Network
. Arranged travel for those I supported (flights, hotel, car rentals)
. Prepared all correspondence and appreciation to donors and volunteers
. Delivered ongoing customer service support for donors and volunteers
. Ordered, maintained and recorded the ordering of all resources and
supplies for 500+ volunteers
. Set up meeting agendas: took minutes at all meetings
. Prepared all documentation and narrative donor reports
. Managed web pages; internal & external
. Completed time sheets and expense reports
. Member of the Health & Safety Committee
Sunshine Dreams for Kids (Sunshine Foundation of Canada)
National Office Finance and Administrative Assistant - November 2000 to
July 2003
. Handled all Accounts Receivable (cheque, cash, EFT): prepared all
receipts for donations
. First point of contact for all donors
. Database Administrator - Raiser's Edge version 6.4.2
. Prepared internal reports from Raiser's Edge Arranged all other donor
documentation
. Numerous administrative functions including daily bank deposits, back-up
reception, and taking of meeting minutes
A-One Business Services
Administrative Assistant - April 1999 to November 2000
Receptionist - November 1998 to April 1999
. Answered telephone inquires for several businesses
. Reception duties: handled incoming and outgoing mail, various
administrative tasks including preparation of courier packages
. Prepared and completed mail merge documents and documentation to send to
clients
. Edited manuscript for client by adding graphics, checking spelling and
looking at overall esthetics
Wilbrun Sales
Executive Assistant to the CEO - September 1991 to November 1998
. Prioritized and completed diversified tasks: including filing and
preparation of reports
. Maintained daily office routines: reception, receivables/payables,
banking and mail
Education
Administrative Professionals Conference Skillpath
Seminars - May 2014
Canadian Centre for Occupational Health & Safety March -
2014
Fire Safety: The Basics
Health & Safety Awareness for Ontario Workers
Violence in the Workplace: Recognize the Risk & Take Action
WHMIS for Workers
Dealing with Difficult or Hostile Customers
AODA Accessible Customer Service (regulation e-training) March -
2014
Professional Minute Taking Canadian Training
Resources - April 2013
Inquiry Centre Workshop Stanton
Associates - June 2012
Microsoft Excel - Intermediate Level
Fanshawe College - July 2012
Intro to Emergency Disaster Services The Salvation
Army - February 2012
Accessible Customer Service The Salvation Army
- October 2011
Microsoft 2007 Compassion Canada
Training - 2010
Right Now Technologies - CRM Compassion Canada
Training - 2010
Standard First Aid w CPR Level A - 2006 Protocols St John
Ambulance
Adobe Photoshop CS2 Fanshawe College -
2005
Adobe InDesign CS2 Fanshawe College -
2004
Conversational French Fanshawe College -
2003
How to be an Outstanding Administrative Assistant Banff
Academy - September 2002
Raiser's Edge Version 6 Blackbaud
University - May 2002
Managing Multiple Projects and Deadlines
Skillpath Seminars - August 1998
Delivering Exceptional Customer Service Fred Pryor
Seminars - January 1998
Computerized Office Essentials Certificate Program
Fanshawe College - Sept. 1997
Ontario Secondary School Diploma - G.A. Wheable Centre for Adult Education
January 1997
AWARDS
Roy Sharpe Award (given to the student who has demonstrated leadership
skills and citizenship qualities)
- Optimist Club of London, October 1997
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