Customer Service Engineer

Lovy Bhatia

Telephone:-(Mobile):+91-958*******

E-Mail:- ***********@*****.***

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4.4 years experience as Senior Engineer in the field of 2G/GSM, 2.5G/GPRS

EGPRS/EDGE, UMTS/3G, LTE in Feature, System, Device, Performance and

Stability Testing, Integration Testing, Functional and load Testing and

Technical Support/Customer Service/Planning/Execution with leading

Telecommunication MNC

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CAREER OBJECTIVE

To obtain a challenging position within a well-established Telecom

Vendor/Operator or field related organization where significant experience

in Planning, Engineering, Testing, Operations & Maintenance utilizing my

abilities developed through my education and experience, with the

opportunity for professional growth based on performance and definitive

career advancement and enhancement.

ACADEMIC QUALIFICATION

Degree Board\University School\College Percentage Year of

Passing

B Tech (ECE) Amity University Amity Institute of telecom 79 % 2010

technology and management.

ISC ICSE Sheiling House School Kanpur 89 % 2006

ICSE ICSE Sheiling House School Kanpur 83 % 2004

PROFESSIONAL EXPERIENCE

Total Experience: - 4.4 Years

Job Profile and Major Roles & Responsibilities:-

Handling problems on the APT systems (BSC part of GSM) of Ericsson AXE BSC.

CSRs are service requests raised for problems faced by Customer/Managed

services department or Ericsson local support department and also for

problems faced during projects.

CSRs having issue of NWI and CP is also looked into.

Good knowledge in ASA-PLEX Code with ability to create traces (Test

System).

Experience on Ericsson databases PRIMUS, MHWeb, GASK, PIWin, Metis etc.

Creating new solutions on Ericsson Internal database Primus for issues

faced for first time for BSS/BSC/TRC systems on AXE platform. This strategy

helps in providing faster solutions to Customers for similar problems faced

in other market units.

Working knowledge on RBS and multi standard RBS.

Good knowledge in Ericsson BSS SW Errors analyses. For software problem of

a node, analysis of the AXE software of that node and the software

correction with the help of PLEX (Programming Languages for Exchanges) and

ASA (Assembly level language).

Before working in tier-2 support, I have also worked in NSG ELS (Ericsson

local support). ELS is First line support handing CSRs and Emergencies from

Region India .

Also experienced on Working on APG and APZ systems of Ericsson AXE BSC.

Good knowledge on IP (Internet Protocol), working on Extreme LAN switch and

NWIE.

Also performed BSC Software Upgrades, G10B rollouts in Idea and Vodafone

circles.

Working knowledge on different tools like TEMS investigation tool,

Wireshark Analyzer.

Good knowledge on Ericsson OSS tools.

Knowledge sharing globally and within team through internal sessions,

trainings, Ericsson knowledge base database.

Driving Customer satisfaction. Developing and maintaining a very good level

of service quality that consistently meets and preferably exceeds the

expectations of Customers.

Ability to perform under time constraints depending upon business

requirements.

Timely escalation of server issues, problem related Data & Information

collection and resolution in Coordination with TAC teams and GTAC teams.

Along with GSM, I have gained basic knowledge of 3G and LTE. I have taken

training in LTE and I know the basic troubleshooting of LTE.I am also for

opportunites in LTE/WCDMA so that I can explore the latest technologies

that are driving the market.

Test Case executions planning and approval from the customer for timely

delivery with full quality and covering all the features.

Test Cases authoring (documentation) & Test Plan Creation (In QC), Test Bed

& Set up Preparation, Test Scenarios Preparation, Test Strategy

Preparation, Requirement Analysis, Test Cases Review and Approval

Preparation of RCA (Root Cause Analysis) for all the customer Prontos /

internal Prontos (Errors/Bugs), and there successful presentation to the

client.

KPI Plotting and checking all the related counters and logs of the working

sites.

Error or Bug Finding/Raising/Verification:-

Finding out the errors and bugs and successfully raising all the related

issues related to both BSC and BTS end at Software and Hard ware Level.

Analyzing logs (BSC, BTS and ABIS logs) and tracking of the problem and

reporting and its correction testing.

Log analysis : Abis logs, Air interface logs, MCG logs, UE logs, BSC logs,

BTS logs (Using Nethawk analyzer), Protocol Logs : L1, L2, L3 logs of

access and core networks

Related Features Worked on:-

Worked on the following features in GSM, GPRS, EGPRS/EDGE, UMTS networks:

- Base Band Hopping, Radio Frequency Hopping, Inter cell Handover, Intra

cell Handover, Traffic Reason Handover, Intelligent Shutdown, Power Saving

feature, Energy Saving Feature, Inter BTS Handover, Inter BSC Handover,

Common BCCH configuration, Compressed Abis signaling, Non- AMR call

handling, Reserved SDCCH and FACCH signaling and many more, Packet abis

over Ethernet, Packet abis over TDM link, TDM, Pseudo wire Emulation sites,

Downlink power control, Precise uplink interference measurement feature,

PROJECTS

Ericsson

Rollout to BSC G10B for Idea and Vodafone, India. (Sep 2010 - Jan

2011)

Implementation of Abis Optimization for the first time, Vodafone Mumbai.

(Dec 2011)

Implementation of Vamos feature for the first time, Vodafone Mumbai. (Dec

2011)

EVO 8200 project in Sweden during Global competence project. (Jan - April

2012)

Rollout to BSC G12B for DTAC, Bangkok, Thailand. (Aug- Oct 2013)

BSC hardware, software and KPI Audit for Atlantique, Benin. (June 2014)

TECHNICAL SKILL SET

Call Flow:- CS call flows in 2G/GSM Technology, 2.5G/GPRS, EGPRS/EDGE

Networks, 3G/UMTS, Basics of LTE, 3GPP Specifications, Protocol Stack

Wireless Technologies: - Air Interface, FDMA/TDMA, FDD & TDD modes, WCDMA,

TDMA, OFDMA, Abis Interface [Both TDM and Packet Abis]

Log Analysis [Access Network], System testing, Manual testing, Automation

Testing, Protocol Testing, L1, L2, L3, Protocol layers of GSM/GPRS/UMTS

Networks

Operating Systems:- Windows XP /windows 7/Vista, Linux/Unix

Software/Applications:- Microsoft Office Suite, HIT Tool, LMT Tool, QC,

Wireshark

Networking Protocols:- IP basics, L1/L2/L3, LAPD, RLC-MAC, LLC, MTP,

SNDCP, CM/MM/SM, RRC/RRM, O&M Messages

Programming Languages:- C, Assembly (8051 Microcontroller programming) &

Embedded C, java, Excel Macro, Data Structures, plex and ASA

Telecom Technologies & Testing Skills :-Knowledge of BSC, BTS, Telecom

Equipments, Protocol Analyzer, TEMS logs equipment.

Trainings and Certifications

Ericsson Certification in IP Technology.

BUGS Experienced level certification.

Ericsson Certification in AXE Testing-2 Course on Plex.

Ericsson Certification in SIU Integration and Maintenance.

Ericsson Certification in Abis Optimisation and Abis over IP.

Ericsson Certification in AXE 810 Survey & BSC Operations and Maintenance.

Ericsson Certification in AP40 and APG43 Operations.

Ericsson Certification in RBS 6000 series.

GSM Basics covering concepts related to GSM architecture, call flow

WCDMA and LTE overview

WCDMA and LTE Air interface

PERSONAL DETAILS

Date of Birth : 25 April 1988

Gender : Female

Marital Status : Single

Permanent Address : 117/593, Pandu Nagar, Kanpur.

Passport : Yes

PAN : Yes

Personal Interests

Avid traveler, always keen about knowing the different culture, language

and mindset of different areas.

Food critic, I am passionate about food. I love experimenting in food,

tasting and cooking both.

Learning jazz and contemporary form of dancing

Learning and participating in acting.

I run in marathons for fitness and social cause.

Declaration

I here by declare that above information provided by me is correct and true

to my knowledge.

Date:

Place: Lovy

Bhatia.

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