Customer Service Sales
Resume:
SERGIO LAMAR
Chicago, IL *0608
*********@*****.***
Professional Experience:
Euro Collision / Estimator-Advisor April 2012 - October 2014
Notable Accomplishments:
. Estimate, Acquisition of needed parts, Manage work throughout repair
stages, Deliver completed product.
. Maintain a high level of customer satisfaction, by exceeding
expectations.
. Maintain the regions highest levels of customer service, profitability
and completion times for Geico Insurance, Euro Collision's principle
insurance company, as well as Farmers, State Farm and all other non-
DRP companies.
. Proficient utilizing CCC-One.
Enduring Artisans, Inc. President / Owner May 1994- Nov
2011
President and CEO of a $1.2 million construction
company.
Notable Accomplishments:
. - Pinkard Construction, Managed the reconstruction of Section 8
housing conversion
. - Acquisition, reconstruction and resale of residential single family
homes
. - Managed and constructed Beaver Creek Condominiums, Beaver Creek, CO
. - Home Depot, Directed installation program for Colorado Region
. - PUGS Boxing Gym, Designed, managed and constructed, Palatine, IL.
. - Walter Payton, custom design, managed construction of multiple
projects
. - Simultaneously managed construction / renovation projects of
commercial and residential projects.
. - Interviewed, employed, trained and continually trained associates
to insure individual and company success.
Woodfield Lexus / Service Consultant Dec 1991 - May 1994
Notable Accomplishments:
. - Maintained high levels of customer satisfaction and gross sales
of parts and service.
. - Consistently exceeded Lexus customer satisfaction goal as well as
Woodfield Lexus sales goals and labor hours per R.O.
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EdScott Toyota / Service Director Dec 1990 - Dec 1991
Notable Accomplishments:
. - Received Toyota Touch Award for top national customer satisfaction
performance.
. - Introduced " Team Management System" to the Service Department.
. - Increased client base and gross sales 23%
EdScott Toyota / Servcie Consultant Aug 1988 - Dec 1990
Notable Accomplishments:
. - Increased customer satisfaction to 98.3% and gross Service
Department sales up 17%
EdScott Toyota / Service Technician Aug 1987 - Aug 1988
Notable Accomplishments;
. - Performed all necessary Automotive Diagnosis and Repairs ( Warranty
/ Customer Pay ) with highest level of integrity and efficiency.
EDUCATION
University of Wyoming, 1987
Laramie, WY
BA/ Business Management
Honors: Graduated Junior year
Top 20% of class
Perfect attendance
SKILLS
Proficient: Microsoft computer programs, Reynolds & Reynolds, and ADP
N.I.A.S.E. Certified 1984 - 2001
Toyota Training; Technical, Warranty, Customer Relations
Bilingual ( Spanish )
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