Customer Service Manager

Cammie A. Seiders

*** * *** ******, **********, TX 76528 254-***-**** *******@*****.***

O bjective

Seeking an IT management position for a great company whose mission involves making the world better.

S ummary

• Motivated, personable business professional with a successful 14 year track record in Technology

Management and Support Roles

• Firm belief that care of employees yields the best possible product

• Hands on and Management experience with Telecommunications, Networking and Help Desk

• Untiring commitment to providing excellent Customer Service

• Composed. Able to handle increased stress levels while keeping a calm demeanor and focus

• Work well independently but also a great team player

E xperience

2002-Present(Currently Working Virtual Cleveland Brothers Equipment Harrisburg, PA

Company, Inc

from Texas)

IT Manager, IT Assistant Manager, Help Desk Supervisor, Help Desk Technician

• Started with company as Help Desk Technician. Promoted through the ranks to IT Manager

• Assist and Backup the VP of Technology with Planning and Maintaining the Company’s Technology

Infrastructure

• Responsibilities include Management of 1000+ Computers, 1000+ Mobile Devices, 25 branch networks

and IP-based Cisco Telephone System.

• Write technology policies for company and articles for company newsletter.

• Assist with managing our departmental Strategic Improvement Plan

• Focused on Individual Training Goals within the Dept – Team Must have “Always Learning and

Growing” mentality

Recent Key Projects:

• Rolled entire fleet of copiers under IT realm, utilizing the advanced features and realizing cost savings by

reducing duplicate machines throughout the fleet and by standardizing make and models of copiers

• On Telecommunication and Training team responsible for revamp of entire company phone system to

increase efficiency and improve customer service

• Implementation of Call Accounting Reporting Server

• Implementation of Help Desk software for more organized approach to Help Desk daily work

• Currently incorporating Inventory Management into our Help Desk Software Program

VGS, Inc Reston, VA

Nov 2001-Mar 2002

Help Desk Technician

• Responsible for technology support to Employees of the Architect of the Capitol in Washington, DC

• Configuration and deployment of PCs

• Troubleshooting software and hardware issues on all equipment from PCs to Printers etc

Mindseeker, Inc Arlington, VA

June 2001-Oct 2001

Network Technician/Team Lead

• Contractor to SAIC for their RCAS (Reserve Component Automated Systems) contract with the National

Guard

• Lead team who installed custom and commercial software for National Guard units nationwide based on

each unit's needs

• Chosen from among peers to stay on staff after contract ended to complete a second contract

CEXEC, Inc Rockville, MD

Mar 2000-June 2001

Help Desk Technician, Tier I and Tier II

• Desktop support for 2,000+workstation network for the Nuclear Regulatory Commission Headquarters

office with emphasis on customer service

• Diagnosed network, operating system, hardware, and software issues for NRC employees

Mar 1998-Mar 2000 The Family Tree Baltimore, MD

Administrative Assistant, Office Manager

• As Administrative Assistant, supported 5 Managers for Baltimore’s Premier Child Abuse Prevention

Organization

• Worked as Office Manager for 1 year and was responsible for Financial Reports, IT work and General

Office Management. When leaving they hired 2 people to replace

Feb 1993- Feb 1998 US Army Worldwide

Interrogator/Linguist Korean Language

• Joined right out of college to pursue career with languages

• After training for a year and a half, completed 2 tours in Korea, and one in Ft. Campbell, KY

• Worked at Joint Interrogation Headquarters in Seoul debriefing North Korean defectors

• Completed PLDC, The Army’s Primary Leadership Development Course for Non Commissioned

Officers

• Completed and Certified as Combat Lifesaver

E ducation

University of Maryland College Park, MD

1998-2000

• BS, Information Systems

1988-1992 Texas A&M University College Station, TX

BA, Modern Languages

Certifications

ITIL Foundations V3 - 2011

MCSE Windows 2000 - 2002

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