Customer Service Representative
Resume:
Vanessa Whigham Dunson
Jacksonville, Florida 32211
*************@*****.***
Account Portfolio Specialist
Summary of Qualifications :
Accomplish and seasoned Finance Professional with over 15 years Experience in Loan portfolio, Special Loan Servicing, Credit Card Collections, Consumer Loan Collections and Customer Service in a call center environment.
Comprehensive Knowledge of Fair Debt Collection Practices Act. ( FDCPA )
Pragmatic problem solver, superior interpersonal skills, capable of resolving multiple and complex issues.
PROFICIENT IN MS Word, Excel, Power Point infolease, desktop publisher, windows 95 / 98 among others.
Highly organized with outstanding communication skills, interacts easily with all personality types.
Career Highlights :
Presidential Circle of Excellence Award Recognized with the MVP award for outstanding customer service. Awarded key position ( one of three ) to spearhead new collections procedures.
Professional Experience :
The CIT Bank Jacksonville, Florida 2006-2014
Portfolio Specialist :
Collections of past due accounts, negotiate payment arrangements, handled customer complaints and initiated legal action as needed. Evaluate need for account adjustments headed the skip traced accounts department.Maintained direct oversight of departmental budgets; updated business plans quarterly for presentation to senior management.
Metris Companies Jacksonville, Florida 1999-2005
Account Representative ( Late Stage ) :
Managed a delinquency portfolio of $ 350,000 in credit card debt. Reviewed loans prior to recommending charge-off. Aggressively worked the deficiency balances to recoup funds or complete re-write to cure the default. Headed special projects assigned by the Vice President of Delinquency.
University Medical Center Jacksonville, Florida 1992-1999
Client Service Manager :
Major duties to include but not limited admitting high-risk patients to the maternity ward. Promoted to a service representative to handle patients ' insurance verification, authorizations, and all insurance referrals along with lab work orders from doctor and clinic offices.
Educational Development : Florida Community College of Jacksonville ( working towards B.S in Business Administration )
Bee County College Beeville, TX. ) Associate of Arts Business Administration ) Degree earned.
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