Manager Service
Resume:
JOHN E. JUPA JR.
*s*** Lloyd Ave Lombard, IL ****8
E-MAIL: *******@*****.***
Professional Summary
Professional with career emphasis in information technology and a history
of achievement in a variety of functions, and In-depth participation in
systems administration, development, technical support, and operations of
Intel based systems. Proven ability to adapt to changing technology and
master new material quickly and to incorporate the Corporate IT
organization as one organization - cross group teamwork and communication
is critical for success of the entire IT team. Excellent Organizational,
analytical and problem solving skills
EXPERIENCE
Batory Foods
January 2013 - Present
IT Infrastructure Manager
. Provide direction, guidance and leadership within a multi-
disciplined group of systems professionals comprised of system
engineers, help desk and desktop engineers, software analysts and
database and business intelligence experts.
. Manage IT operations staff, including recruitment, supervision,
scheduling, development, and evaluation.
. Drive improvement of capacity to deliver high quality solutions
that meet or exceed expectations.
. Define, establish, measure and monitor attainment of IT service
level agreements (SLA) for a 24/5 environment.
. Develop and Implement all functional policies and procedures,
including those for network architecture, standards, security,
purchasing, and service provision
. Benchmark, analyze, report and make recommendations for the
improvement and growth of the IT infrastructure and IT systems.
. Manage the deployment, monitoring, maintenance, development,
upgrade and support of IT systems, including networks, data
centers, servers, Windows operating systems, load balancers,
routers, switches, firewalls, laptops and desktops.
. Manage purchasing process and asset management for all IT equipment
and software inventory, including vendor management.
. Oversee IT operations projects operations related to projects and
project implementation.
. Manage and support servers running Microsoft Windows 2003,
2008,2012, SQL, Exchange, Operations Manager, SharePoint 2013,
Lync, VSphere, Cisco Network Equipment, Cisco Call Manager
. Implemented upgrade to SharePoint 2013
. Project Management for migration to new datacenter, including new
hardware, network equipment and MPLS implementation, Implementing
Wireless LAN Controller.
. Incorporate best practices in regards to Network Operations, Email
delivery, Windows implementations and Help Desk ITIL standards.
. Ensure the infrastructure is running uninterrupted on a 24/7 basis
with adequate provisions for backup/emergencies. Build a high
performance team culture within IT and maximize collaboration
across the organization.
Interact with both internal and external customers to ensure continuous IT
service satisfaction. Discuss with the business, issues they see and advise
the best strategy to ensure the business meets our customers' needs. Plan
and manage resources, finance, scope and service within a functional area
of Information Technology to deliver business results. Provide IT products,
services and solutions on time, within budget and with the required
functionality. Supervise and ensure the efficient operations of the
company's network, servers, applications and data center and ensure that
the provided services meet or exceed business service requirement. This
includes the responsibility of managing all procedures and staff related to
Incident Management, Problem Management, Change Management, Configuration
Management and Release Management.
Abelson Taylor
January 2011 - January 2013
IT Operations Manager
. Develop and Implement all functional policies and procedures,
including those for network architecture, standards, purchasing,
and service provision
. Benchmark, analyze, report and make recommendations for the
improvement and growth of the IT infrastructure and IT systems.
. Manage the deployment, monitoring, maintenance, development,
upgrade and support of IT systems, including networks, data
centers, servers, and Operating systems and associated hardware.
. Manage purchasing process and asset management for all IT equipment
and software inventory, including vendor management.
. Manage IT operations staff, including recruitment, supervision,
scheduling, development, and evaluation.
. Oversee IT operations projects operations related to projects and
project implementation.
. Manage and support servers running Microsoft Windows 2003, 2008,
SQL, Exchange, SCCM, SharePoint, Lync, VSphere, Cisco Network
Equipment
. Managed Upgrade and implementation projects for Lync 2010 for 250
users for Telephony and Instant Messaging and upgrade to SharePoint
2010
. Incorporate best practices in regards to Network Operations, Email
delivery, Windows implementations and Help Desk ITIL standards.
. Ensure the infrastructure is running uninterrupted on a 24/7 basis
with adequate provisions for backup/emergencies. Build a high
performance team culture within IT and maximize collaboration
across the organization.
Interact with both internal and external customers to ensure continuous IT
service satisfaction. Discuss with the business, issues they see and advise
the best strategy to ensure the business meets our customers' needs. Plan
and manage resources, finance, scope and service within a functional area
of Information Technology to deliver business results. Provide IT products,
services and solutions on time, within budget and with the required
functionality.
Supervise and ensure the efficient operations of the company's network,
servers, applications and data center and ensure that the provided services
meet or exceed business service requirement. This includes the
responsibility of managing all procedures and staff related to Incident
Management, Problem Management, Change Management, Configuration Management
and Release Management.
World Color April 1998 -
January 2011
Technical Manager of Infrastructure
. Responsible for the daily operations and administration of the
Network Operations, Messaging, Help desk, and Windows teams in a
24/7 environment.
. Monitoring uptime of all critical systems and circuits.
. Administer Active Directory, DNS, Lotus Notes, Cisco VOIP, Proxy
servers, Antivirus servers, Routers/Switches, Barracuda firewall,
and Backups.
. Upgrading security patches on Windows, Email Servers and Cisco
systems.
. Project management for Messaging upgrades, VOIP Implementations,
Router/switch upgrades, reconfiguration of LAN, and DNS
infrastructure, Implementation of Antivirus software.
. Plan and manage scope, schedule, and budget for defined
deliverables with IT projects
. Provide and document Disaster Recovery Procedures
. Provide Global IT solutions and support in accordance with the
Business.
. Establish, track and improve the key IT metrics for the company and
communicate process improvement opportunities to the management
team.
. Incorporate best practices in regards to Network Operations, Email
delivery, Security, Windows implementations and Help Desk ITIL
standards.
. Responsible for mentoring of staff and identifying areas of
improvement to better support the business needs.
. Ensure the infrastructure is running uninterrupted on a 24/7 basis
with adequate provisions for backup/emergencies. Build a high
performance team culture within IT and maximize collaboration
across the organization.
. Responsible for Lotus Notes Administration, W2K Administration,
Netware 5 and Desktop Support
. Design and Installation of Lotus Notes Infrastructure, Right Fax,
Sametime, and Everyplace
. Security auditing of Lotus Notes, and NT/2000 Environment
. Lotus Notes Application Development and Support
. Integration of Notes and Exchange 2000
. Installation of Backup strategies
. Design and Implementation of Netware DNS and DHCP Maintain NDS and
Active Directory structure Installation of Norton Antivirus for
Servers and Desktops and Lotus Notes with content filtering Windows
NT/2000 and Netware 5.0 server support and builds
. Migration of Novell to Windows 2000 for file and print services
. Network Management tools: Insight Manager, Topper, What's up.
. Project Manager for various projects: Synchronizing password across
multiple platforms, Upgrade from Netware 4.x to 5, Disaster
Recovery, Migration from various mail platforms (cc:Mail db6 and
db8, MSMail, Exchange, Netscape, GroupWise, and Net Junction) to
Lotus Notes, Upgrade and Cross-Certification for Lotus Notes, Lotus
Notes Directory synchronization with other mail platforms.
. Desktop Support
Interact with both internal and external customers to ensure continuous IT
service satisfaction. Discuss with the business, issues they see and advise
the best strategy to ensure the business meets our customers' needs
Plan and manage resources, finance, scope and service within a functional
area of Information Technology to deliver business results. Provide IT
products, services and solutions on time, within budget and with the
required functionality.
Baker and McKenzie, IEO December
1994 - April 1998
Sr. Technical Engineer/cc:Mail Administrator
. Responsible for cc:mail and NT 4.0 environment
. Local and Remote Support for cc:Mail environment Integration of
Network
. Management tools Integration of Lotus Notes and cc:Mail for client
connectivity
. Project Lead for migration from Banyan Vines to Windows 2000
. Project Lead for migration from cc:Mail to Microsoft Exchange
. Desktop Support
. Implement Disaster Recovery plan
The department is responsible for technical support. The department
provides 3rd level support for remote (worldwide) post offices. The
department was also responsible for daily administration and maintenance of
post offices and user accounts.
Banner Personnel (Contractor)
January 1992 - December 1994
. PC Maintenance - Setup and troubleshoot desktops Windows 95/98
. Troubleshooting and diagnosing system hardware and software issues
. Setup user accounts for Email and Network access
. Develop deployment plans for Installation and support. For NT
server Farm, cc:Mail environment, and desktops
EDUCATION:
Eastern Illinois University Charleston, IL Bachelor of Arts Graduated 1991
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