Project Developer

HARSHA.B.A

c/o Yashvanth.P, Mobile: +919*********

#**, *** *****, *** *****, E-mail: ******@*****.***

Veeranna Palya,

Bangalore, 560045

Karnataka, India

SUMMARY OF SKILLS

> 2.10 Years of experience as a Software Developer in Avaya Dialog

Designer, Avaya Orchestration Designer, Interactive Intelligence

Technology (I3), Interaction Center (I3) and Avaya Voice Portal

application development.

> Hands on experience in implementing IVR Applications using Avaya

Dialog Designer 4.1, Avaya Dialog Designer 5.1, Avaya Orchestration

Designer, Java and J2EE, Servlets and JSP.

> Hands on experience in implementing IVR Applications using

Interactive Intelligence Technologies like Interaction Center (I3),

Interaction Administrator, Interaction Attendant, Interaction

Designer

> Hands on experience in developing and unit testing IVR application

using various voice platforms like Avaya Voice Portal, Interaction

Center (I3).

> Hands on experience in all the phases of Software development life

cycle

> Extensive expertise on Microsoft Visio for call flow diagrams.

SUMMARY OF EXPERIENCE

> Working as System Development Associate at ACS, a XEROX Corporate,

ITPL, Bangalore from March 2013 till now

> Worked as System Development Trainee at ACS, a XEROX Corporate, ITPL,

Bangalore with the payroll of Team Lease Staffing Solutions,

Kormangala, Bangalore from February 2012 to March 2013.

CERTIFICATIONS

> ORACLE Certified Java Programmer Platform 1.6

> Interaction Center Handler Developer (ICHD) 4.0

VISA

Currently Having B1 Visa for The United States is America valid up to July

2023

EDUCATION

B.E (Bachelor of Engineering) in Computer Science & Engineering.

From Government Engineering College, Hassan affiliated to Visvesvaraya

Technological University (VTU), Belgaum.

TECHNICAL SKILLS

Programming languages: Java, SQL

J2EE technologies: J2EE, Servlets, JSP

J2EE Application Server: Apache Tomcat

IDE/Tools: Eclipse, Microsoft Visio, Avaya Dialog designer 4.1, Avaya

Dialog designer 5.1, Avaya Orchestration Designer,

Avaya Voice Portal, Avaya Interaction Center.

Interactive Intelligence Technologies like

Interaction Center (I3), Interaction Administrator,

Interaction Attendant, and Interaction Designer

Web technologies: VoiceXML, XML, HTML, Web Services

Databases: Oracle 10g, MySQL\

TRAINING

> Interaction Center Handler Developer (ICHD) 4.0 Training, Interactive

Intelligence Inc, Indianapolis, United States of America.

> A Certified Course in JAVA TECHNOLOGY from UTTARA INFO SOLUTIONS,

Rajajinagar, Bangalore.

PROFESSIONAL EXPERIENCE

IVR Implementation of Fort Bend IVR Project

This IVR application is developed for Fort Bend EZPASS

clients. This is a transportation project which is related to automated

collection of toll. The IVR implementation for this project is for helping

the EZPASS customers who can call up the IVR and make financial related

transactions and other functionality available on the IVR menu.

Responsibilities:

. Involved in Requirements gathering, Analysis, Design and Estimation

IVR Application.

. Implementation and Unit testing using Avaya Dialog designer and Siebel

webservices.

. Peer Review of Code, Project artifacts and responsible for

deliverables.

IVR Implementation of TxDOT(Texas Department of Transportation) IVR

This IVR application is developed for Texas Department of

Transportation clients. This is a transportation project which is related

to automated collection of toll. The IVR implementation for this project is

for helping the customers who can call up the IVR and make financial

related transactions and other functionality available on the IVR menu.

Responsibilities:

. Involved in Requirements gathering, Analysis, Design and Estimation

IVR Application.

. Implementation and Unit testing using Interaction Center (I3),

Interaction Administrator, Interaction Attendant, Interaction Designer

and Siebel webservices.

. Peer Review of Code, Project artifacts and responsible for

deliverables.

IVR Implementation of BATA (Bay-Area Transportation Authority) IVR

This IVR application is developed for Bay-Area Transportation

Authority clients. This is a transportation project which is related to

automated collection of toll. The IVR implementation for this project is

for helping the customers who can call up the IVR and make financial

related transactions and other functionality available on the IVR menu.

Responsibilities:

. Involved in Requirements gathering, Analysis, Design and Estimation

IVR Application.

. Implementation and Unit testing using Interaction Center (I3),

Interaction Administrator, Interaction Attendant, Interaction Designer

and Siebel webservices.

. Peer Review of Code, Project artifacts and responsible for

deliverables.

IVR Implementation of Maryland Payment and Violation Implementation through

IVR

This IVR application is developed for Maryland State EZPASS

clients. This is a transportation project which is related to automated

collection of toll. The IVR implementation for this project is for helping

the EZPASS customers who can call up the IVR and make financial related

transactions and other functionality available on the IVR menu.

Responsibilities:

. Involved in Requirements gathering, Analysis, Design and Estimation

IVR Application.

. Implementation and Unit testing using Avaya Dialog designer and Siebel

webservices.

. Peer Review of Code, Project artifacts and responsible for

deliverables.

Web Application to manage the IVR Application

GUI Application using Servlets and JSP for the Inserting, Deleting and

Updating the tables that are used in the IVR application.

Responsibilities:

. Involved in Requirements gathering, Analysis, Design and Estimation of

the Application.

. Implementation and Unit testing using Eclipse IDE.

Implementation of Change Orders for New York IVR Project

This IVR application is developed for NewYork State EZPASS clients. This

is a transportation project which is related to automated collection of

toll. The IVR implementation for this project is for helping the EZPASS

customers who can call up the IVR and make financial related transactions

and other functionality available on the IVR menu.

Responsibilities:

. Involved in Requirements gathering, Analysis, Design and Estimation of

the Application.

. Implementation and Unit testing using Avaya Dialog designer.

Implementation of Change Orders for New Jersey IVR Project

This IVR application is developed for New Jersey State EZPASS

clients. This is a transportation project which is related to automated

collection of toll. The IVR implementation for this project is for helping

the EZPASS customers who can call up the IVR and make financial related

transactions and other functionality available on the IVR menu.

Responsibilities:

. Involved in Requirements gathering, Analysis, Design and Estimation of

the Application.

. Implementation and Unit testing using Avaya Dialog designer.

Implementation of Change Orders for New Hampshire IVR Project

This IVR application is developed for New Hampshire EZPASS clients.

This is a transportation project which is related to automated collection

of toll. The IVR implementation for this project is for helping the EZPASS

customers who can call up the IVR and make financial related transactions

and other functionality available on the IVR menu.

Responsibilities:

. Involved in Requirements gathering, Analysis, Design and Estimation of

the Application.

. Implementation and Unit testing using the Eclipse IDE.

Implementation of Change Orders for LA Metro IVR Project

This IVR application is developed for LA Metro EZPASS clients. This

is a transportation project which is related to automated collection of

toll. The IVR implementation for this project is for helping the EZPASS

customers who can call up the IVR and make financial related transactions

and other functionality available on the IVR menu.

Responsibilities:

. Involved in Requirements gathering, Analysis, Design and Estimation of

the Application.

. Implementation and Unit testing using the Eclipse IDE.

Implementation of Change Orders for North Carolina IVR Project

This IVR application is developed for North Carolina clients. This is

a transportation project which is related to automated collection of toll.

The IVR implementation for this project is for helping the customers who

can call up the IVR and make financial related transactions and other

functionality available on the IVR menu.

Responsibilities:

. Involved in Requirements gathering, Analysis, Design and Estimation of

the Application.

. Implementation and Unit testing using the Eclipse IDE.

Video Tutorial with Animations for computer networks

Tools used: Adobe Flash Professional CS3, Adobe Photoshop, Sound Forge 6.0,

Record pad, Sothink.Easy 6.3.

Description: Creation of video tutorial for computer networks.

. Providing rich internet and desktop Adobe Integrated Runtime (AIR)

support in the world of media using flash. Animations within the

tutorial to create self-explanatory topics.

. A tutorial is one method of transferring knowledge and may be used as

a part of learning process, more interactive and specific than a book

or a lecture.

. The tutorial is developed using adobe flash. Flash is the main tool

for delivering vector graphics and vector-based animations on the Web.

Responsibilities:

. Involved in Requirements gathering, Analysis, Design and Estimation of

the Application.

. Implementation and Unit testing using the Adobe Flash

AWARDS

. Participated in State Level Volley Ball competition in School level.

. Participated in Division Level Basket Ball competition in School

level.

. Caption of Volley Ball and Basket Ball team in School and College

PERSONAL PROFILE

Name : Harsha.B.A

Father's Name : Ashok.B.L

Date of Birth : 16-Dec-1989

Marital Status : Single

Hobbies : Swimming, Badminton, Volleyball, and Basketball

Languages : English, Kannada, Hindi and Marathi.

Permanent address : Harsha.B.A

S/o Ashok.B.L

Ananthalakshmi Nilaya

River Street

Belur-573115

Hassan, Karnataka

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