Customer Service Manager

SUMMARY

DEWAN A.

HANK YOU FOR YOUR CONSIDERATION OF MY RESUME AND APPLICATION FOR THE POSITION IN YOUR ORGANIZATION. I BELIEVE THAT

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WILL DISCOVER THAT MY EXTENSIVE INDUSTRY KNOWLEDGE, EXPERIENCE, PERSONALITY AND WORK ETHIC WILL BE WELL SUITED

APT. 4C YOU

ASTORIA, NY,11103 THE POSITION YOU HAVE AVAILABLE

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TO

(C ) 347-***-****

URING MY TENURE OF RESTAURANT MANAGEMENT I HAVE ALWAYS SUCCESSFULLY DIRECTED AND COACHED THE HIGHEST OF

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STANDARDS, BY PROVIDING TRUE WORLD CLASS CUSTOMER SERVICE TO ALL OF OUR GUESTS. MY “LEAD BY EXAMPLE” STYLE

MANAGEMENT HAS ALWAYS ENRICHED MY FELLOW EMPLOYEES IN BUILDING PRIDE AND TAKING OWNERSHIP OF THEIR

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RESPONSIBILITIES, RESULTING IN A TRULY GREAT DINING EXPERIENCE FOR OUR GUESTS TIME AND TIME AGAIN

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HE ATTACHED RESUME MIRRORS MY BACKGROUND AND EXPERIENCE, HOWEVER IT DOES NOT CONVEY MY CHARACTER, DRIVE, WORK

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ETHIC AND ATTENTION TO DETAIL WHICH IS ESSENTIAL IN TODAY’S

HIGHLY COMPETITIVE HOSPITALITY INDUSTRY. THESE ATTRIBUTES WILL ONLY BECOME EVIDENT TO YOU WHEN WE MEET TO DISCUSS

OPPORTUNITY IN PERSON

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THIS

EXPERIENCE

CORPORATE MANAGER - PERSIS FUSION/ INDIAN GRILL, NATIONWIDE 2013- 2014

ORKED WITH OPERATIONS MANAGER AND GENERAL CONTRACTOR ON OPENING PROJECTS ACROSS STATES

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REATED MENUS UNIQUE TO EACH RESTAURANT

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ET UP AND UPDATED POS SYSTEMS TO SUIT THE UNIQUE NEEDS OF EACH RESTAURANT

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ORRECTLY CALCULATED INVENTORY AND ORDERED APPROPRIATE SUPPLIES

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TRATEGICALLY DEVELOPED EFFECTIVE MARKETING PLANS TO INCREASE SALES AND PROFITS WHILE MANAGING COSTS

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CTIVELY PARTICIPATED IN ONGOING CUSTOMER SERVICE PROGRAMS TO BUILD SALES AND RAPPORT IN THE COMMUNITY

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ROMOTED A POSITIVE ATMOSPHERE AND WENT ABOVE AND BEYOND TO GUARANTEE EACH CUSTOMER RECEIVED

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EXCEPTIONAL FOOD AND SERVICE

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MANAGER - CHINESE MIRCHI - NORTH BRUNSWICK, NJ 2011-2013

ET, GREETED AND ENCOURAGED FEEDBACK FROM CUSTOMERS AND USED FEEDBACK TO IMPLEMENT POSITIVE CHANGES

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WITHIN THE RESTAURANT

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NSWERED TELEPHONE CALLS AND RESPONDED TO INQUIRIES

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ENERATED REPEAT BUSINESS THROUGH EXCEPTIONAL CUSTOMER SERVICE

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IRED, TRAINED AND EVALUATED PERSONNEL IN BOH AND FOH.

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LEARLY AND PROMPTLY COMMUNICATED PERTINENT INFORMATION TO STAFF, SUCH AS LARGE RESERVATIONS OR LAST

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MINUTE MENU CHANGES

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EPT TRACK OF PAYOUTS TO EMPLOYEES AND VENDORS

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WAITER, TERRACE ON THE PARK, QUEENS, NY 2009 – 2011

● REETED NEW CUSTOMERS AND ESCORTED THEM TO THEIR TABLES

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● RESENTED MENUS AND ANSWERED QUESTIONS ABOUT THE CUISINE, MAKING RECOMMENDATIONS UPON REQUEST

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● ECOMMENDED WINES AND OTHER DRINKS TO CUSTOMERS

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● ROTE CUSTOMERS’ ORDERS AND CONVEYED TO KITCHEN STAFF

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● OOK ORDERS FROM CUSTOMERS AND SERVED FOOD, DRINKS AND DESSERTS

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● ERVED SPECIALTY DISHES TO CUSTOMERS AT TABLES AS REQUIRED

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● HECKED TO ENSURE THAT CUSTOMERS ARE ENJOYING THEIR MEALS – TOOK ACTION TO CORRECT ANY ISSUES, AS

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NEEDED

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● REPARED BILL/RECEIPTS AND COLLECTED PAYMENT FROM CUSTOMERS

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● LEANED TABLES AND OTHER AREAS AS NEEDED, AFTER CLIENTS DEPARTED

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EDUCATION

● BOROUGH OF MANHATTAN COMMUNITY COLLEGE 2009- 2011

199 CHAMBERS ST, NEW YORK, NY 10007

● AVIATION HIGH SCHOOL 2004 - 2008

45-30 36TH ST, LONG ISLAND CITY, NY 11101

SKILLS

OS SYSTEMS

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AYROLL MANAGEMENT

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ERVICE ORIENTED

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OMPUTER KNOWLEDGE

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ARKETING AND ADVERTISING

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TRONG WORK ETHIC

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NVENTORY CONTROL AND RECORD KEEPING

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CCOMPLISHED IN LARGE EVENT CATERING

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KILLFUL MENU DEVELOPMENT

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NERGETIC, FRIENDLY AND ENTHUSIASTIC

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REFERENCES

PERSIS INDIAN GRILL - OPERATIONS MANAGER - DHILLIP JAMES 937-***-****

CHINESE MIRCHI -OWNERS - SUMEETA SHETTY 315-***-**** /SHWETHAN SHETTY

315-***-**** /RUPALI TANDON 203-***-****

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