Service Manager

RADHEY SHYAM MEHRA Postal Address:- *B Tirupati Balaji Nagar, Near Airport Sanganer,Jaipur-(Raj.)302029 Mobile No. 789*******,950-***-**** acgv5g@r.postjobfree.com CAREER OBJECTIVE:- To work in an interesting and challenging which can provide me a tribune to learn new technologies and work towards my holistic development everyday. WORK EXPERIENCE:- § 4 Months with Apra Auto Carrier Care,Haryana. § 6 Months with Genus pvt ltd, Jaipur (E.M.Tech). § 18 Month Experience BPO Center Vkalp Outsourcing Service Private LTD.Jaipur & (Voice Prosses) § Experience Prosses:- 121, 198 & RHL/APP Help Line § 1 Year Experience Leam Leader BPO Center Vkalp Outsourcing Service Private LTD.Jaipur & (Voice Prosses) ACADEMIC- PROFESSIONAL QUALIFICATION:- § 10th from Rajasthan Board, Ajmer § 10+2(Arts) from Rajasthan Board, Ajmer § Basic computer course of 6 Months § HSI DIPLOMA 2st semester. § B.A. responsibilities Handled § Managing team of 20 to 25 members of tale-callers § Attaining daily, weekly and monthly targets specified by the process. § Adhering to the schedule as prescribed by the Higher Management. § Providing the feedback to the process manager at the end of the day. Responsibilities: Support Manage executive for Aircel Inbound. Process KPI Achievement- AHT, Repeat, SL, Quality, ALD, TND Associate management and motivation. Escalation taker. Client interaction and alignment to client goals. HR and other support function delivery. Achivement: As a CCE: Achieved 96% scores in Internal Call Quality 3 Times Over all performer of the month in 5 month of CCE service. Accurate Tagging Efficiency. Positive Customer Feedbacks As a SME: Real Time monitering Support to reduced AHT of nesting associates. Increased call quality of team in 2nd month. Skill set creation. Control TND % till 3%. Computer Knowledge § Well versed in working with computer with knowledge of below tools o MS Word o MS Excel PERSONAL DETAILS :- Father's Name : Mr. Shiv Lal Mehra Date of Birth : 24-Oct-1990 Marital Status : Single Language Known : Hindi & English Nationality : Indian Sex : Male Strength :- § Good Communication Skill. § Punctuality. § Confidence and Self Belief. Date : Place :Jaipur (RADHEY SHYAM MEHRA)