Senior Project Manager
Resume:
Richard P. Stephenson, PMP, CSM, SSBB
Broadview Heights, OH 44147-3160
************@***.***
Consultant / Senior Project Manager
Information Systems professional with 30+ years of IT experience and 15+
years of project management experience in banking, finance, insurance,
manufacturing, retail, accounting, and education. Management experience
includes utilizing over 40+ project resources (internal, external, on-
shore, and off-shore). Strong team player with an effective and productive
management style. Due to extensive technical background, hands-on enough
to provide guidance at all levels of IT staff and still be effective at
interacting with senior level business leaders. Strong Project Management
experience for both applications and IT operations.
Executive Performance Indicators and Technologies
Financial Systems / Banking Program Management
Student Information Systems / Vendor Management
Education
Learning Management Systems / Business Planning
Education
Inventory Management Systems / IT Planning / Governance
Manufacturing
Claims Processing Systems / Budget Preparation
Insurance
Order Entry Systems / Retail Business Intelligence Reporting
Auditing Systems / Accounting Disaster Recovery
Package / Custom Software Custom Design / Development
Implementation
Risk Management Process Improvement
Project Management Staff Mentoring
. Managed large, complex projects of $15+ million with 40+ staff
. Managed multiple projects with multiple clients concurrently
. Managed projects using Waterfall, RUP, and Agile methodologies
. Managed project requirements, designs, scope, deliverables, milestones,
risks, issues, and budgets
. Managed cross-functional teams, internal/external, on-shore/off-shore, IT
and business staffs, vendors and service providers
. Managed conflict resolution, risk assessments, staffing challenges, and
contract negotiations
. Managed implementation of high-performance, high-availability, mission-
critical systems
. Produced award winning projects
. Implemented process improvement strategies which incurred $1+ million in
savings within first 90 days
. Multiple technology platforms/languages, including IBM, UNISYS, COBOL,
TELON, CSP AD/AE, DYL280/Vision, CA Easytrieve, Xpediter, VB/VB.NET,
Java, DB2, IDMS, IMS, MS Access, MS Excel, SQL Server, Oracle, FileMaker,
SharePoint, MS Office Suite, MS Project, CA Open Workbench and Clarity,
PlanView, PPM, Minitab, Lotus Notes, and GroupWise
Professional Experience
Consultant, Cleveland, Ohio 2014
Provide consulting services.
. PNC Bank (12/2013 - Present) - Consultant for a Commercial Credit
Model Redevelopment project and Retail Credit Model Redevelopment
project as part of Basel III. Responsible for reviewing and
evaluating existing program project plans, provide recommendations on
project improvement management techniques and advise on best practices
for their respective Program Management Office. Assisted in data
mapping, test case development, User Acceptance Testing and Quality
Assurance activities for their financial model development.
Senior Project Manager, MCPc, Inc., Cleveland, Ohio 2014
Provide consulting services.
. Cuyahoga County of Ohio (8/2013 - Present) - Senior project manager
for an IT equipment relocation project. Developed and maintain
project artifacts for relocating approximately 640 County employees
from the old Administration building and seven other locations into a
new Administration Headquarters building. Move included desktops,
laptops, printers, servers, and switches.
Consultant, Cleveland, Ohio 2013
Provide consulting services.
. PNC Bank (12/2012 - 7/2013) - Architect and developer for a Home
Equity loan financial model project. Designed, developed, tested, and
implemented using Microsoft Access, Microsoft Excel, and VBA a set of
applications that automated the production of a financial model on a
quarterly basis. Architect and developer for a financial model issue
tracking project. Designed, developed, tested, and implemented using
Microsoft Access, Microsoft Excel, and VBA an application that allows
users to update financial model issues.
Senior Project Manager, Forsythe Technologies, Chicago, Illinois
2012
Provide consulting services.
. Agilent Technologies (8/2012 - 11/2012) - Senior project manager for a
data center relocation project. Developed and supported data
repository for tracking hardware/software and move events.
Participated in inventory and migration event planning.
Senior Project Manager, Beacon Hill Technologies, Solon, Ohio 2011
Provide consulting services.
. Universal American (7/2011 - 8/2012) - Senior project manager for a
merger/acquisition project between CVS Caremark and Universal
American. Responsible for the infrastructure (servers, storage,
telecomm, desktop/laptops), applications (bids), contracts planning
and project management work streams. Managed design, development,
testing, and implementation of a data repository for Medicare Part D
bidding process. Managed project to replace Cisco telephony equipment
with Avaya. Managed data center relocation from Solon, Ohio to
Scottsdale, Arizona.
Professional Experience
Senior Project Manager, Heitmeyer Consulting, Columbus, Ohio 2011
Provide consulting services.
. Huntington Bank (1/2011 - 6/2011) - Senior project manager for an
initiative to migrate 1,200 ATMs from VISA to MasterCard. Responsible
for the planning and management of the ATM migration and application
changes for this project. Senior project manager for an initiative to
develop score cards for commercial loans. Senior project manager for
an initiative to prepare for an audit by the OCC by the mortgage
group.
Senior Project Manager, COMSYS, Independence, Ohio 2010
Provide consulting services.
. PNC Bank (7/2010 - 12/2010) - Senior project manager of a Portfolio
Management Reporting system for distressed assets project.
Responsible for the design, development, implementation and support
for this application.
Senior Project Manager, Infiniti Systems Group, Inc., Brecksville, Ohio
Provide consulting services.
. Windstream Communications (1/2010 - 6/2010) - Senior project manager
of a Data Center relocation project. Responsible for the migration of
all open systems from Twinsburg, Ohio to Conway, Arkansas
(approximately 1,100 pieces of equipment). This included servers and
blades (Windows, Unix, and Linux), appliances, consoles, switches,
network gear, and virtual machines (servers and personal computers
(VMWare)). Assisted in the relocation of the IBM mainframe to same
facility. Project was completed on time and under budget.
Senior Project Manager, Keybase, Inc., Strongsville, Ohio
2009
Provide consulting services.
. Ernst & Young (7/2009 - 11/2009) - Senior project manager of a Data
Mining initiative for advisory services. Application allows searches
and retrievals of knowledge objects using Autonomy's IDOL search
engine. Senior project manager of an archival application for the
purpose of storing client engagement information. Senior project
manager for a maintenance project to a BI JE Analytics application.
Projects were completed on time and on budget.
Program Manager, Quality Computer Specialists, Inc., Northfield, Ohio
2008 - 2009
Provide consulting services.
. National City Bank/PNC (10/2008 - 3/2009) - Program manager for an
upgrade to existing points program. Responsible for coordinating
activities among various portfolios and successfully completing
project after two (2) failed attempts by prior project leadership.
Using Agile, developed stories, iteration schedule, budgets ($15
million), managed staffing, risk assessment/mitigation, and produced
timely project metrics. All artifacts were stored on SharePoint and
budgets, time management, and project task plan was tracked using
Clarity and Open Workbench/Microsoft Project. Iteration tasks were
managed using XPlanner tool. Performed role as mentor for a junior
project manager. Successfully able to get project on track. Project
was stopped at 80% completion due to acquisition by PNC.
Professional Experience
Senior Project Manager, Keybase, Inc., Strongsville, Ohio
2008
Provide consulting services.
. Ernst & Young (3/2008 - 9/2008) - Senior project manager of a Business
Intelligence project for auditing services. Application allows
auditor to perform multi-dimensional analysis on journal entries
received from clients. Using RUP, developed charter, narrative
specifications, project and test plans, test scripts,
timelines/milestones, risk assessment/mitigation and $3 million
budget. All artifacts were stored on SharePoint. Resources were in
multiple locations and included on-shore/off-shore development/testing
resources and global deployment. Project was completed on time and on
budget.
Senior Project Manager, 4TECHWORK, Akron, Ohio 2007 - 2008
Provide consulting services.
. National City Bank (11/2007 - 2/2008) - Senior project manager of a
Business Intelligence project for a sales performance analytics and
reporting application. Application allows marketing representatives
to drill down through data supplied by the various legacy systems and
determine potential sales opportunities. Prior to engagement, project
was significantly behind schedule, over budget, and existing project
manager was released. Using Agile, developed stories, iteration
schedule, budgets, managed staffing, risk assessment/mitigation and
project metrics. All artifacts were stored on SharePoint and budgets,
time management, and project task plan was tracked using Clarity and
Microsoft Project. Was able to get project back on track, obtain
additional funding and successfully implement application on agreed to
date. Application utilized Oracle, Panorama and cube processing.
Professional Experience
Senior Project Manager, Mirifex Systems, Strongsville, Ohio
2003 - 2007
Provide consulting services.
. White Hat Management (9/2006 - 10/2007) - Senior project manager
reporting directly to the Chief Information Officer. Initiated IT
processes, procedures, standards, project methodology, job
descriptions, staffing, contract negotiations, risk
assessment/mitigation and budgets for a newly formed IT department
(staff of six (6)). Goal was to transition IT services performed by
an outside vendor to in-house staff. While managing multiple vendor
relationships, saved the organization $1+ million within first 90 days
per the CEO utilizing process improvement strategies. Managed
research, request for proposals, purchase, installation, data
conversion, testing, training, and school by school rollout (13) of a
student information system (PowerSchool) and a learning management
system (ANGEL Learning). Developed interface between PowerSchool and
food service vendor for reporting/notification. Developed tool for
state reporting using Microsoft Access.
. National City Bank - Workplan manager for a bank acquisition project
(Pioneer). Developed and managed the project plan, budget, resource
allocations (internal and external) for the Item Processing area.
This included CPCS, Float, Lockbox, DDA, and external check vendors
(account renumbering activities). Developed and maintained overall
project plan and command center for implementation. Budgets, time
management, and project task plan was tracked using Clarity and
Microsoft Project.
. National City Bank - Senior project manager for a collection/recovery
initiative. Installed CGI CACS application for installment loans,
line of credit and credit card. Managed a project team of thirty (30)
individuals including internal (line of business and IT) and external
resources (software vendor and service providers) with a $7 million
budget for a duration of nearly 18 months and five (5) different
managers. Project impacted five (5) legacy systems - Installment
Loans, Collections, Line of Credit, Customer Information System, and
Credit Card. Budgets, time management, and project task plan was
tracked using Clarity and Microsoft Project. Project was nominated
for an Excel award. Assisted in a bank acquisition project for the
line of business (Provident).
. National City Bank - Six Sigma Black Belt for a Dealer
Finance/Indirect Loan contracts consolidation project. Managed the
project plan, data acquisition, statistical analysis utilizing
Minitab, metrics, documentation, recommendations, and a monitoring
tool (MS Access) using DMAIC methodology. Project determined defects
in loan origination documentation along with which dealers generated
the most defects.
Senior Project Manager, Mirifex Systems, Strongsville, Ohio
2003 - 2007
Provide consulting services (Continued)
. National City Bank - Workplan manager for a bank acquisition project
(Allegiant). Developed and managed the project plan, budget, resource
allocations (internal and external) for the Installment Loan and
Collections area on the Line of Business side. Using Visual Basic,
designed, developed, installed, and maintained an application for
producing mortgage appraisals real-time across bank's footprint.
Budgets, time management, and project task plan was tracked using
Clarity and Microsoft Project.
Professional Experience
Project Manager, National City Bank, Cleveland, Ohio 2001 -
2002
Project manager for an asset management account initiative for
DDA/Brokerage accounts. Application swept money from an investment account
to a DDA account as needed. Responsible for the project and test plans,
project team (24 individuals including internal and external resources),
$2.5 million budget, ten (10) legacy applications (DDA, Savings,
Statements, Sweep, Interest Reporting, Customer Information System, ATM,
Brokerage, Data Warehouse, General Ledger), requirements, and change
control. Because project was delivered on time and on budget, it was
nominated and won an Excel award.
Senior Project Manager, COMSYS, Independence, Ohio 1998 - 2001
Provide consulting services.
. National City Bank - Senior project manager on multiple projects
including Annual Price Changes for Retail Banking, Auto Leasing
Tracking System for Dealer Finance, Credit Scoring application for
Private Client, Employee Performance Appraisal Tracking System
(utilizing Microsoft Access) for Human Resources, miscellaneous DDA
activities (OD fees, maintenance) and the Year 2000 initiative for
DDA, Savings, Statements, and Sweep. Project team size varied from
eleven (11) to eighteen (18) individuals with budgets averaging $1+
million. Annual Price Changes project was nominated for an Excel
award.
. JoAnn Fabrics - Team leader for a Year 200 initiative. Responsibility
included developing and coordinating testing environment utilizing
DB2, managing project team of six (6) individuals, performing
application testing, code remediation, and problem resolution.
Consultant, The Registry, Cleveland, Ohio 1997 -
1998
Provide consulting services.
. BP Oil - Senior DB2 DBA in their credit card group. Activities
include performance tuning, application design and development,
problem resolution and staff training (two (2) individuals).
Performance tuning activities on pre-selected legacy applications
resulted in a 66% improvement over run time and resource utilization.
Responsible for designing, developing and implementing a Y2K
activities monitoring system (Microsoft Access). Also managed the
special billing area for the Year 2000 project (five (5) individuals).
. Medical Mutual (Blue Cross & Blue Shield) - Team leader for a provider
repository project. Responsible for developing and managing the
project and test plans, team (6 members), budget, resource
allocations. Assisted in database design, performance tuning, and
recovery. Project was significantly behind schedule before engagement
and was able to successfully place project back on track.
Professional Experience
Senior Project Manager, Key Services Corporation, Cleveland, Ohio
1994 - 1997
. Senior project manager for the ATM group. Responsible for designing,
developing and managing the requirements, project and test plans,
budgets, documentation, and resource allocations for the various
initiatives (Upgrade to ATM operating system). Performed management
activities that included performance appraisals, salary/bonus
allocations, and personnel issue resolution. Due to success of the
group, was able to loan individuals out to other areas of the bank,
allowing for greater exposure to different applications.
. Team leader for the design, development, and installation of an online
and batch system used for debit card transactions. Team leader for
the design, development, and installation of an online system used for
commission payments to sales staff for customer referrals.
Consultant, Cap Gemini America, Cleveland, Ohio 1992 -
1994
. Progressive Insurance - Co-designed and developed a mass mailing
application/database utilizing census data from various service
bureaus. Application was built using DYL280/COBOL. Developed modules
that cleansed the data and allowed the ability to process in different
file formats.
. Key Bank - Team leader for the design, development, and implementation
of the interfaces to Hogan's Earnings Analysis Systems utilizing SAS.
Team consisted of five (5) individuals, all external resources.
. Bridgestone/Firestone Tire - Team leader for the design, development,
testing, and implementation of a price book system utilizing
CICS/COBOL/DB2. Team consisted of eight (8) individuals, both
internal and external resources.
. GE Lighting - Programmer/analyst for the development of a pricing
system utilizing CICS/COBOL/DB2.
Consultant, Keane, Inc., Cleveland, Ohio 1990 -
1992
. American Greetings - Programmer/analyst for the design and development
of an interface from handheld scanners (Telxon) to an inventory system
utilizing macro CICS.
. Jo-Ann Fabrics - Analyst for the development and implementation of an
IDMS training program for the application support team.
. Progressive Insurance - Programmer/analyst for the design and
development of an application to track and reuse policy numbers
utilizing DYL280/COBOL/VSAM. Application identified
available/duplicate/expiring/in-use policy numbers. At the time, the
organization, due to the numbering standard, had exhausted its supply.
. Fingerhut - Programmer/analyst for the design, development, and
implementation of an order entry system utilizing
CICS/TELON/DB2/IMS/COBOL. Instrumental in designing and developing
queries for the fraud group which led to the capture of a suspect of a
stolen credit card ring who was employed by the client.
Programmer/Analyst, Brush Wellman, Inc. 1989 - 1990
Programmer/analyst responsible for the support and maintenance of the
metals and stores inventory system. Installed Walker accounts
payable/account receivable system in an IBM VM environment.
Professional Experience
Programmer/Analyst, Medical Mutual (Blue Cross & Blue Shield) 1980 - 1989
Programmer/analyst on a variety of financial and claims processing systems
(Burroughs/IBM). Assisted in the initial design and implementation of a
disaster recovery plan (Disaster Recovery Coordinator). Developed
application in MF COBOL to receive and process drug claims in a variety of
formats. Developed application for Human Resources in CSP AD/AE and DB2.
Shift supervisor for data center. Designed new data center and coordinated
move and installation of new computer equipment.
Education / Certifications
1983 - 1992, Kent State University, Kent Ohio
Major: Business, Computer Science
Minor: Mathematics, Computer Science
1973 - 1979, University of Akron, Akron, Ohio
Major: Business, Accounting
Transferred to Kent State University
2000 - Present, Baldwin Wallace College, Berea, Ohio
Project management courses
. Project Management Professional (PMP) Certified
. Scrum Master Certified
. Six Sigma Black Belt
. Level 1 Certification for PowerSchool from Pearson School Systems
. Agile training.
Contact this candidate