Customer Service Technician

Direct link to my complete CV at Dropbox:

https://www.dropbox.com/sh/crc2itp6kszqiw3/AAANkYzRjkl0B6_qZIFcBmaEa?dl=0

Ezequias Matos Ferreras

ID 138 329 637

*** ***** ***. *********, ** 07202

Phone: 646-***-****

E-mail: *******@***.***;

!

Experience: Ryder Systems Inc., Moonachie, NJ. Ryder Systems is, if no the largest, one of the largest truck rental,

leasing, logistic and fleet management corportions worldwide.

Diesel Technician (April 2013 to May 2014)

Diagnose, repair and service Heavy Duty Trucks Air Brakes Systems, Electric System, Lighting System, Power train,

Power plant, DEF Systems, Liftgates, Tires, Heating and A/C Systems. Also perform all type of diagnose, service,

calibration, adjustment and repair in medium and light duty commercial vehicles. Attend Road calls. Record daily

accurate and detailed reports by vehicle and job or operation performed on each unit. Identify, enlist and

submit parts orders according to the diagnostic result. Wielding and fabrication. Hands on: Cummins, Volvo,

Caterpillar, Detroit Diesel, International, Mercedes Benz, Ford, etc.

!

International Construction Equipment (ICE) Northeast Branch. Manufacturing, sales and rent of diesel

& hydraulic vibrator hammers. Distribution, rent & service of Comacchio drilling rigs.

Technician (Apr. 2011 to Aug. 2012) USA

Clean, diagnose service and repair big, medium and small Drilling Rigs on shop. Attend to occasional road calls for service and

repair drilling rigs on job site. Ensure of having every drilling rig in shop ready for the next job rent. Help with the parts inventory

up to date by keeping an adequate and precise registry of each part or material used from the stock. Work with the delivery and

receiving of the returning equipment and new rents as same as parts and material orders. Keep company assigned vehicle in

neat condition and ready to go or assist in any road call. Welding and fabrication

!

Waste Management Inc. International disposal and recycling Waste Company.

Senior Diesel Mechanic (Oct. 2009 to Mar. 2011) USA

Perform preventive maintenance in a scheduled daily basis. Engine Electronic Diagnostic. Electrical systems repair. Breaks

System DOT maintenance, diagnostic and repair. A/C service and repair. Tire maintenance and repair. Suspension and axle

repair. Road calls services. Accurate and detailed work reports by operation. All job performed under strict observation of OSHA

standards and regulations. Occasional body repair, welding and fabrication.

!

Ges-Bus S. A., Service and Management Advising Supplier for Dominican Transportation Unions Fleets

Service Manager (Oct. 2005 to Aug. 2007) Dominican Republic

Lead and coordinate workshop daily operations and productivity. Lead, prepare, coordinate and conduct technician’s trainings and

keep up to-date technician’s new information on commercial vehicles new models in the Dominican market. Continuous individual

skills evaluation of technician’s during day by day working development, according to the technical new information flow regarding

to new models, system field fixes and technologies. Keep competitive workshop equipments tools, special tools and hand tools.

Prepare and coordinate the national and international spare parts orders, parts store, stock and sales. Coordinate and supervise

the Total Satisfaction Customer Service Program for Workshop and Part Shop.

!

Hyundai Americas Corp., Hyundai Commercial Vehicles Distributor for Latin America

Service Manager (Oct. 2002 to Sep. 2005) Dominican Republic

Lead and coordinate workshop daily operations and productivity. Lead, prepare, coordinate and co-conduct technician’s trainings

and keep up to-date technicians on new models and systems information. Continuous individual skills evaluation technician’s

during day by day development, according to HMC technical new information flow regarding to new models and system field

fixes. Co- Prepare and coordinate the national and international spare parts orders, parts store, stock and parts marketing.

Coordinate and supervise the Total Satisfaction Customer Service Program for Workshop and Part Shop.

!

Magna Motors C x A (Hyundai vehicles and Harley Davison Motorcycles distributor)

Workshop Supervisor (Oct-1998 to Aug-2002) Dominican Republic

Responsible of coordinating daily workshop productivity and technician’s quality guidelines for On-Time scheduled customer s

vehicles delivery, customer’s appointments, complains and requests. Evaluate the new personal based on their experience, work

quality and skills, as well as theirs personal manners. Prepare and submit the everyday productivity reports and week reports to

the Service Manager. Keep the Workshop tools and Equipments in good condition, qty, and up-to date according to the new

vehicle models. Responsible of keeping a correct spare parts stock, consumable parts and material stock for the workshop.

!

Sea-Land Service Ltd. Inc. Haina Port Terminal, Dominican Republic

Power Equipment Mechanic and Electrician (Jan-1990 to Sep-1997) Dominican Republic

Contact this candidate