Customer Service Sales
Resume:
Jeffery Birch
Calgary, Alberta T2Z 1A8
**************@*****.***
CAREER OBJECTIVE
To obtain a career with a growing company where I can utilize my extensive experience in sales growth and customer
retention. I can significantly contribute to the company's goals with my experience in growing and nurturing business
relationships.
WORK EXPERIENCE
Birch's Beverage Distribution Inc. Calgary Alberta
Owner/Operator Apr 2011 – present
I was directly responsible for growing my startup company 66% each and every year, this vibrant company is currently
doing over $400,000 of revenue yearly.Our client retention rate remains 100%
My main daily duties were to contact regular and prospective customers to demonstrate products, explain product
features, and solicit orders.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal
achievement and to determine areas needing cost reduction and program improvement.
Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
Brazilian Canadian Coffee Calgary Alberta
Outside Sales Representative Feb 2008 – Apr 2011
Recommend products to customers, based on customers' needs and interests.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Identify prospective customers by using business directories, following leads from existing clients, participating in
organizations and clubs, and attending trade shows and conferences.
London Drugs Calgary Alberta
Assistant Department Manager Oct 2005 – Sep 2012
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Compute sales prices, total purchases and receive and process cash or credit payment.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Ticket, arrange and display merchandise to promote sales.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services
for customers.
Inventory stock and reorder when inventory drops to a specified level.
EDUCATION
CENTENNIAL COLLEGE Scarborough, Ontario
Hospitality and Tourism Administration, Jun 1997
PROFESSIONAL REFERENCES
references available upon request
529 McKenzie Towne Close SE Calgary, Alberta T2Z 1A8 403-***-**** **************@*****.***
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