Accounts Receivable Payable
Resume:
ALBERTO MONTOYA
**** ******** *****, *******, ** 32810 Home: 407-***-**** Cell: 407-***-**** *******.*******@*******.***
Professional Summary
Dynamic Accounts Payable Lead who thrives in high pressure, team atmospheres. Highly disciplined,
recognized as a results oriented and solution focused individual. Extensively trained in SAP, ATLAS,
TSW, and CITRIX.
Skills
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Expertise in invoice and payment transactions
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Superior attention to detail
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Customer relations
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Ethical approach
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Executive presentation development
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US GAAP principles
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Account reconciliation
Exceptional organization
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Analytical reasoning
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Advanced computer proficiency
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Strong in MS Access and Excel
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Report development
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Work History
Accounts Receivable Specialist, 05/2014 to present
Orange Lake Resorts – Orlando, FL
Monitored payments due from clients and promptly contacted clients with past due payments.
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Facilitated payment plans for loan, maintenance and club accounts.
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Utilized dialer and manual reports for collection calls.
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Researched and resolved accounts payable discrepancies.
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Negotiated with owners whom had received Deed In Lieu to avoid foreclosure.
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Managed bankruptcy accounts with the assistance of the bankruptcy depar tment.
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Confirmed warranty deed option to clients who are delinquent.
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Accounts Receivable Specialist, 03/2013 to 03/2014
Hotelbeds USA – Orlando, FL
Successfully implemented new technologies and process automations to encourage continuous
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improvement.
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Facilitated successful internal and external audits through sound and thorough documentation.
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Monitored payments due from clients and promptly contacted clients with past due payments.
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Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
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Researched and resolved accounts payable discrepancies.
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Filed and addressed employee complaints in accordance with company policies and government
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regulations.
Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
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Contacted clients regarding unpaid and underpaid accounts to resolve any issues.
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Accounts Receivable and Members Services Executive, 06/2006 to 02/2013
Melia Vacation Club – Orlando, FL
Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
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Created and sent reports to measure the collections efficiency.
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Provided members with downgrades, upgrades, and refinance options as a method of retention.
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Interacted with the Sales and Quality Assurance Departments regarding issues related to claims, proposals and guided them in
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following company policies.
Educated members on their maintenance and network fees.
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Prepared monthly cancellation reports.
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Managed legal cases with the assistance of the legal department.
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Coordinated weekly conference calls with the finance departments in the American and European divisions to find resolution to
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contract disputes and members services issues.
Visited the Miami office bi weekly to provide support and assistance with delinquency reports,
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and monitor their incoming calls to improve their quality of service.
Supervised approximately 15 representatives; reviewing their performance in providing service
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to our members and following the company policies and guidelines.
Medical Accounts Receivable/Collector, 06/2004 to 07/2006
Quality Collections – Orlando, FL
Executed full charge processing of all accounts receivables .
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Negotiated settlements with attorneys offices.
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Managed all Spanish Speaker accounts .
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Reviewed collection reports to determine status of collections and amounts of outstanding
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balances.
Reported delinquent accounts to credit agencies.
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Posted receipts to appropriate general ledger accounts.
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Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial
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balance account.
Researched and resolved billing and invoice problems.
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Education
BBA : Accounting, 1994
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SDA University of the Antilles – Mayaguez, PR
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