Customer Service Data Entry

COLLETTE DOUGLAS

Cell: (***) ***- **** Email: **************@*******.***

OBJECTIVE:

To obtain a challenging Administration/Clerical position within a

progressive organization, where I can utilize my skills and education to

create and foster a positive and caring environment.

Key Skills

OFFICE TELEPHONE & FRONT DESK RECEPTION ( CUSTOMER SERVICE (

SKILLS: FILING DATABASE & RECORDS MANAGEMENT ( EXECUTIVE &

ADMINISTRATIVE SUPPORT

Reports & Spreadsheets ( Complaint Handling ( Data Entry

(55 WPM)

Computer Word ( Excel ( PowerPoint ( Access ( Vision ( Outlook (

Skills: Windows Vista/XP

PERSONAL Experience

. GRADUATED WITH A DIPLOMA IN COMMUNITY SERVICE WORKER

. Good verbal, written and computer skills

. Ability to look after the emotional needs of the elderly and special

needs groups

. Can work adhering to principles of Social Services such as

confidentiality and using a client centered approach

. Ability to work within a team setting or independently

. Knowledge of human sexuality, working with underprivileged and

marginalized groups

. Current CPR, CPI and First Aid certification

PROFESSIONAL Experience

LEISUREWORLD - TULLAMORE LONG TERM CARE

Unit Scheduling Clerk:

. Provide clerical assistance on each resident home area to assist in

the smooth functioning of the unit.

. Ensures personalized requisitions from MDS are provided upon request.

. Book team Resident Care Conferences, as per Ministry Long Term care

Home Act and Regulations, as well as team conferences and keeps up to

date schedule.

. Complies monthly PSW profile lists and quarterly charge nurse primary

resident care lists and assigns new residents as necessary.

. Tracks mobility equipment and coordinates foot care services

. Orders, conducts inventory and delivers offices supplies under

supervision of the Director of Care.

. Type correspondence as directed by Nursing Administration.

. Assists with quality assurance activities as directed by the Director

of Care.

Record Management:

. Participates in the documentation process for residents by preparing

and completing admission and discharge processes.

. Tracks Resident leave of absences and daily census.

. Ensures that resident charts are maintained and thinned according to

policy.

. Ensures that discharge charts are filed using the home's coding

system.

Time Schedules:

. Provides assistance to Unit scheduling coordinator on as a needed

basis.

. Responsible for notifying the Unit Scheduling Coordinator of staffing

scheduling issues.

Other Administrative Functions:

. Greeting visitors with the utmost courtesy and directing as required.

. Constant monitoring of all alarms on exterior doors.

. Receiving payments and issuing receipts as requested after core

operational hours.

. Other Duties as assigned.

Leisureworld - Tullamore Long Term Care

Brampton, ON

Community Service Worker Assistant (Practicum)

2012 - 2013

. Advocated on behalf of students regarding issues and concerns

. Networked with professors and faculty about new college initiatives

. An understanding of the Recovery model in mental illness

. Evaluated clients at admission and formulated appropriate treatments

plans

. Ensured clients were provided healthy meals, recreation, and helped to

manage their appointment and schedules

. Dealt with challenging and crisis situations on a regular basis

. Experience working with persons with serious mental illnesses

. Helped clients engage in activities such as BINGO, bowling, domino,crafts and other recreational activities

. Demonstrated experience in completing detailed intake assessments

. Recorded clients attendance in community and recreation activities

. Knowledge of local community resources and systems

. Assisted with organizing family conference

Spectrums Care Services

Brampton, ON 2011 - Present

Child &Youth Worker

. Providing the child with a safe home, nourishing meals, appropriate

clothing and accommodation (including a separate bed for each child,

though not necessarily a separate room). You must also provide a warm,

nurturing environment with guidance and supervision that responds to

the child's individual needs and ethnic/cultural heritage.

. Working collaboratively with the child's family, the child's worker,

and other professionals involved with the child in developing and

carrying out a plan of care. Making sure you inform them of any

relevant developments that affect the child.

. Meeting regularly with the resource social worker, and telling the

worker about any changes in the home. The resource worker will need to

know if foster parents are planning to move to another home for

instance, or if a relative or another person will be coming to live in

the home.

. Ensuring regular contact between the child and the child's family and

cultural community, whenever appropriate. The foster parent and other

members of the team plan and arrange these contacts together.

ATM Billing Administrator

Brink's Incorporated

2010 - 2012

. Update billing database with service orders, keeping in close relations

with the appointed MAC Coordinator in Customer Service Centre

. Database validation - justify billing database to BASS, reporting any

inconsistencies

. Daily branch follow up on status of service orders, to ensure high

standards are achieved

. Administer the Cash Load Schedule, ensuring cash loads are confirmed with

the field and audits are done quarterly

. Oversee Third Party vendor reconciliation, making certain invoices are

accurate

. Ensure all contracts are on file for customers, working closely with the

Contract Administrator to guarantee files and rates are precise

. Support the Billing Supervisor with collections and any projects as

needed

. Assist in the monthly distribution of invoices to customers as required

COLLETTE DOUGLAS

Cell: (647) 708- 4926 Email: **************@*******.***

Inventory Control/Primary Receiver

BCE Emerges Inc.

2008-2010

* Received cash and check receipts, maintained ledger book and computer

record of bank deposits

* Wrote and distributed employee and contractor checks

* Posted billing and ran various invoices for member and non-member

agencies

* Organized materials for various training sessions, registered

participants, prepared room and organized catering

. Utilize service plus3, Seagate Crystal Reports 6.0

. Track and control merchant equipment, Create work order for received

equipment

. Customer liaison for primary financial institutions

. Shipping and receiving

. Inspecting products ( BNS PADS)

. Picking and Packing orders for customers

. Creating waybills for customers

. Cycle counts and reconciling inventory each months

. Data entry

Electrostatic Coating Equipment

Mississauga, ON 2007-2008

Accounting Clerk

. Served as first point of contact for students, faculty and staff

calling or visiting the main administrative office

. Efficiently operated campus switchboard and provided prompt, courteous

and knowledgeable assistance

. Transformed previously manual processes relating to vendor/supplier

records into an efficient

. computerized system

Education

EDUCATION:

Medix School

Brampton, ON 2010 - 2011

Social Service Worker Diploma

Toronto School of Business

LEGAL SECRETARY DIPLOMA

Toronto, ON 1990-

1992

DRAFTING & DESIGN DIPLOMA

George Brown College

Toronto, ON

1980 -1982

REFERENCE: Available Upon Request

Non-Violent Crisis Intervention (CPI), Medix School,

Brampton, ON 2010 - 2011

First Aid/CPR Training Certificate, Medix School

Brampton, ON 2010 - 2011

COLLETTE DOUGLAS

160 Main Street, Brampton, ON L6W 2E1

(647) 708- 4926 or 416-***-**** / **************@*******.***

Dear Hiring Manager,

This letter is to express my interest in the Receptionist/Clerical Position

listed. My administrative background and good people skills make me a viable

candidate. My resume highlights my ability, training, knowledge and expertise

in working on computer systems, Implementing and running different group work

and working with children, Elderly and their families for over seven years.

I have worked closely with the elderly to build self-confidence and promote

participation at Lesiureworld - Tullamore in Brampton. During my time there I

was able to update database systems, develop programs and activities and work

alongside a team to ensure the emotional needs of our clients were met. As an

intake worker I have the administrative skills required but I think the people

skills I have will be far more valuable.

I am excited about the position and the ability to help your company succeed.

Thank you in advance for your time. Please do not hesitate to contact me if you

have any questions. I would appreciate the opportunity to review my

qualifications in more detail and would welcome a face to face interview.

Sincerely,

Collette Douglas

Contact this candidate