Sales Customer Service

Jody Goodhue

***-*** ****** ******, **. Thomas, Ontario N5P 1A9

H ome: 519-***-**** - ********@***.***

Summary

Results-driven management professional and entrepreneur with 25 years of experience maximizing profit

p otential for large -scale businesses through innovative leadership, market research, and identification of new

b usiness opportunities. Recognized as an effective leader with excellent interpersonal and communication

a bilities. Work well in diverse team settings, handling mu ltiple tasks to meet important deadlines.

Highlights

R etail inventory management and purchasing Accurate cash handling

Store operations E xcellent client management

Outstanding communication skills E xceptional leader

Fashion merchandising background R ecruiting and interviewing

Accomplishments

P romoted to b uyer for high -end designer shoe retailer Rizzo and Rizzo's company in Brampton, Ontario.

Increased store efficiency through training and preparing standard goals and reports for employees.

Increased account sales via cross promotion and POS marketing in store subsequently increasing revenue

for employer without increase in product purchasing

Started a foundation to provide special occasion dresses & suiting for young ladies & gentlemen

Experience

O wner

J uly 2011 to Current

Southbound Boutique Inc. - P ort Stanley, O ntario

Analyze store sale reports to determine the needs of the business and set business strategies

Track, monitor and communicate business results to accountant

Seek out new ways to increase business

Support the development of associates' sales techniques

Coordinate with advertising and public relations to support maximum sales

Possess an in-depth knowledge of the merchandise and trending fashions

M aintain a consistent awareness of the competition to maintain competitive edge in the market

I mplement and maintain all merchandising directives and insure execution of eff ective merchandising

strategies

Possess continual thorough knowledge of inventory levels

Monitor inventory to control shrinkage, ticketing, sensors and proper storage of season inventory

Control store expenses and maintain operating budgets continually striving to reduce to reduce costs

R ecruit, train and develop staff insuring all management positions are filled in a timely fashion with

q ualified personnel

Support, promote and assume responsibility for loss prevention in all areas of risk management, physical

security, store cash controls, inventory management, inter -store communication and L/P audits

S upport and promote the Point -of -Sale process in all areas of register procedure, protocol and policies

Purchase history with designers such as Michael Kors Canada, Joseph Ribkoff, Frank Lyman, Parkhurst and

other designers.

Retail Operations Manager/Account s Representative

J une 1989 to August 2008

Aylmer Music Inc. - K itchener, O ntario

Determined merchandise price schedules and discount rates.

Monitored customer preferences to determine focus of sales efforts.

Generated monthly and annual sales reports.

O versaw the development and launch of Point of Sale movie rental s ystems.

Oversaw all business operations for stores, including customer service, sales, strategic planning, policy

d evelopment, financial administration, and inventory control.

Drove business development by cultivating strong customer sales presentations to generate revenue.

r elationships and giving benefit -oriented sales presentations to generate revenue.

B uyer for retail music and POS video rental outlets. Responsible for merchandising and in store

p romotions at retail level.

Identified inefficiencies and made recommendations for process improvements.

Retail Management/District Supervisor/Buyer

N ovember 1985 to J une 1989

Rizzo & Rizzo Inc. - L ondon, O ntario

R ecruited, hired and trained new employees for Retail Sales positions and Retail Management positions.

Earned the Outstanding Acheivement Award for consistent increased district sales in Ontario.

Resolved customer complaints regarding sales and service.

S hared product knowledge with customers while making personal recommendations.Maintained friendly

and professional customer interactions.

Tracked current and emerging fashion and consumer trends.

Education

Massage and Hydrotherapy, 2 010

Canadian College of Massage and Hydrotherapy - K itchener, ON, C anada

C ertified Massage Practitioner cetification. Trained in the therapeutic manipulation of human tissue for the

purpose of normalizing the health of the tissues and joints.

Fashion Merchandising

Georgian College - B arrie, ON, C anada

C ourses in this program focus on retail management, brand development, buying, textile technology, photo

s tyling, event/fashion show production, and fashion technology. Visual merchandising, marketing, promotion,

fas hion buying, and the software that runs the fashion and retail industry. Organize, design, promote and market

live fashion shows/events throughout the year, and get hands -on experience in the real world, with two paid co -op

work terms.

Contact this candidate