Customer Service Administrative Assistant

EDUCATION

University of Massachusetts Boston B.A.

Psychology & Women/Gender Studies

Cum Laude

May 2014

WORK EXPERIENCE

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Albra Construction, Brooklyn, NY - Office Assistant

August 2014 - Present

. Excelled in role requiring the ability to handle a variety of customer

service and administrative tasks and resolve customer issues with

expediency.

. Demonstrated proficiencies in telephone and front-desk reception within a

high-volume environment. Calmed upset/angry customers, researched and

rapidly solved problems and rebuilt client trust to prevent the loss of

key accounts.

. Led "cleanup" of company database and files. Restored organization to

personnel, financial and operational records and accelerated data input,

processing and retrieval times.

. Consistently praised by management for the quality and timeliness of

reports, attention to detail, exemplary customer service delivery and

team-player attitude.

UMASS Boston, Boston, MA - Research Assistant

February 2014 - May 2014

. Data analysis

. Entry transcription

. Project management

. Conducted follow-up interviews

. Presented research findings at annual Undergraduate Research Conference

UMASS Boston, Boston, MA - Phonathon Associate

October 2011 - June 2013

. Ranked as one of the top callers of twenty-eight Phonathon Associates, in

regard to pledges generated, dollars collected, and success rate

percentage

. Contacted 80+ UMass Boston alumni daily to request pledges

. Initiated "first time" contact and maintain follow-up and retention of

alumni donors

. Increased alumni participation rates towards the UMASS Boston

. Processed credit card payments from alumni for their over the phone

donations

Dwelling Group, Brooklyn, NY - Administrative Assistant/Data Entry Clerk

June 2007 - August 2011

. Updated databases with regard to contact information of weekly new

business

. Converted the company's paper files and documents to imaged documents

(PDF paperless files)

. Assisted in organizing presentation folders for company associates

. Purchased and maintained certain office supply levels

. Coordinated the collection and dispatch of goods

SKILLS

. Proficient in Microsoft Office - Especially Excel, PowerPoint, and

Word

. Proficient with Windows XP, Vista and Mac OSX Snow Leopard

VOLUNTEER/COMMUNITY SERVICE

. Lifebridge Homeless Shelter

Salem, MA 2013 - 2014

. Rosie's Place Women's Homeless Shelter

Boston, MA 2012 - 2013

. Bishop Kearney Phone-A-Thon Brooklyn,

NY 2007 - 2010

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