Customer Service/ Production Manager
Resume:
Anita Benavides-Goins
Lansing, MI 48917
********@*****.***
OBJECTIVE
To obtain a position at your company commensurate with my skills and knowledge that will allow
me to use my strengths and enhance my professional growth and experience.
PROFESSIONAL SKILLS
Excellent verbal and written communication skills. Proven ability to multi-task, work as part of a
team, and deliver customer service.
EXPERIENCE
August 2012-May 2014
Vision Collision
Production Manager and Estimator
• Supervising Manager over Paint Department, Technicians Department, Supply Department,
Parts Department and Detail Department
• Diagnosing and preparing estimates for the customer
• Working diligently with DRP and non-DRP insurance companies
• Ordering parts
• Customer service
• Accounts Receivable
• Opening and closing files
• Using the computer to complete jobs and scheduling
• Copy and fax
March 2011-August 2012
Camelback Toyota Collision Center
Customer Service Representative specializing in warranty work for Ford Dealerships
• Diagnose and prepare estimates for the customer
• Working directly with DRP and non-DRP insurance companies
• Update customers and insurance company through the online tracker system
• Ordering parts
• Updating customers on ADP
• Customer service
• Flagging techs and painters
• Assigned work to technicians
July 2008-March 2011
Banner Health
Medicare/HMO Biller
• Ordering medical records
• Preparing claims for appeals
• Preparing spreadsheets for monthly hospital meetings
• Department meetings
• Answering phones
• Communicating through email
• General understanding of insurance laws, guidelines, policies, coverage types and payment
policies
January 2000-July 2008
G.A.M.E Rides
Owner/Manager
• Hire and train new staff
• Coordinate and facilitate meetings with staff
• Establish and maintain business relationships with dealerships and insurance companies
• Direct involvement with Public Relations
• Accounts receivable
• Payroll
CERTIFICATIONS AND SPECIALTY CLASSES/PROFESSIONAL DEVELOPMENT
• MVP Fundamentals of Estimating • Simply the Best Training
• Lean Collision Repair Planning
• Management - Nuts and Bolts
• MVP Advance Collision
• MVP Business Fundamentals
• How to Handle Difficult Customers
• Women in Industry Certificate
EDUCATION
June 1985-June 1986
Davenport University
Business Courses
August 1989-June 1990
Lansing Community College
Health Care Courses
Graduated 1981
Sexton High School
Contact this candidate