Office Staff Administrative Assistant

ISLA J. POWELL

***** ******* *** ****

Dallas, TX 75243

Day Phone: 214-***-****

Evening Phone: 469-***-****

Email: *******@***.***

OBJECTIVE

Possess 27 years of specialized experience with a strong background in senior level administrative positions, overall office

management support and seeking challenging position that will utilize my extensive knowledge, skills and abilities and

successful experience in planning, organizing, and following up multi-faceted, complex activities, offering opportunities

for personal contribution and professional growth based on performance, with talents that can contribute to improvements

in operations, profits and growth in a company that offers further advancement.

U. S. Department of Treasury - 27 Years Combined Service

Administrative Assistant (HR Department)

07/2011 – 01/2013

Office of Comptroller of Currency (OCC)

225 E. John Carpenter Freeway, Irving, TX 75062

Briefly served as assistant in the Human Resource Department.

• Processed HR requests for detailed processing creating case files in both paper and electronic format in office systems.

Electronic format required ability to format various documents into Word, PDF (Personal Data Files) and Excel

• Received and provided position information to applicants regarding receipt of and/or status of their application package.

• Possessed system knowledge in order to facilitate data mining and filtering and manipulate data and information to

generate various reports as specified and requested

• Analyzed Knowledge, Skills and Abilities (KSAs) and responses from applicants in processing and tracking information in

office system

Administrative Assistant II

12/1998 – 07/2011

Office of Thrift Supervision (OTS)

225 E. John Carpenter Freeway, Irving, TX 75062

Served as assistant to a Assistant Director, Deputy Director, Accountant, Field Managers, Office and Field Examiners.

Under Assistant Director

• Respond quickly and accurately to inquiries from both internal and external parties regarding policies, procedures and

processes in multiple areas

• Maintain effective relationships with team members and external parties and served as contact person providing key

information and resources on various activities related to areas of responsibilities within and outside the office to assist

callers and visitors

• Planned, arranged and scheduled meetings for managers and supervisors, and staff members, making related travel

arrangements, hotel accommodations, and transportation arrangements preparing travel documents with complete itinerary,

completing and submitting travel vouchers and communicating and arranging staff participation as necessary. Maintained

supervisors calendar and scheduled appointments and conferences

• Established and maintained files, records, correspondence, and information using office automated systems, and other

routine assignments in accordance with regional protocols

• Maintained working files to allow for prompt and accurate retrieval of information to ensure proper file coding for

correspondence and other records, inputting electronic data and documents in electronic data systems, transmitting,

locking, and securing transmittals

• Reviewed, reconciled, processed, and prepared a variety of financial related cases and documents to identify current status

of work load, identifying approaching deadlines, and processing reports within allotted timeframes to ensure timely and

accurate processing/mailing with supervisory correspondence

• Prepared routine and non-routine correspondence, meeting minutes, description of office procedures and requirements for

distribution within and beyond immediate assigned offices and distributed to appropriate parties, receiving and returning

phone calls, messages and faxes to and from managers, office staff and other appropriate personnel

• Processed requests for supplies, confidential files and/or documents from staff members to be distributed to others who

interact with the office

• Provided assistance, support, direction, training and guidance to office staff members and coworkers with challenging or

unusual workloads, serving as an information resource for others

• Demonstrated the ability and professionalism in creating and producing appropriate and adequate correspondence, forms,

reports, and complicated statistical material and documents utilizing Windows Word and Excel software and computer

hardware equipment

Under Regional Accountant

• Performed the administrative support and accounting responsibilities, processing quarterly reports and letters with technical

filing and incoming audit report processing, maintaining specific confidential files contained in audit reports

• Coordination of Financial Management Seminars (FMS) in 4 states.

• Assembled and prepared large quantities of materials and the assembly of large quantity of binders containing updated

audit information, changes, and applications in new procedures and processes with details and instructions

• Prepared and processed incoming registration forms that included audit and accounting firm attendees, staff members,

updating and maintaining the sign-in sheets for each seminar location, making changes as necessary.

• Received fees from financial institutions, audit and accounting firms, and related organizations, ensuring the handling of

seminar materials, name tags, tabs, and accounting packages and ensuring all related materials were compiled and shipped

to designated locations of seminars

• Prepared and produced the Quarterly Reports that involved setting up data fields for merge information in producing final

and updated version of report. Performed consistent monitoring and proofing of all extracted data to ensure accuracy and

confidentiality

Administrative Secretary

07/1998 – 12/1998

U. S. Department of Agriculture (USDA) APHIS

4 E. Port Road, Riviera Beach/ West Palm Beach, FL 33404

Served as administrative secretary to office manager and supported a team of agriculture health inspectors in the Animal and Plant

Health Inspection Services (APHIS) Department.

• Responded quickly and accurately to inquiries from other internal USDA APHIS offices, and external parties serving as key

point of contact in communicating, planning, arranging, and scheduling meetings and conferences for managers,

supervisors and inspectors participation, providing and maintaining a ready source of information contacts within and

external to the office in order to assist callers and visitors, i.e. brokers, importers, industrial organizations, farmers and

county agents, demonstrating ability to communicate orally in order to establish relationships and provide assistance

Isla J. Powell Page 2

• Established and maintained files, records, correspondence, and data using automated systems creating routine

correspondence, forms reports, and complex statistical materials/documents using Windows Word/Excel applications

• Served as official payroll contact/timekeeper for office staff, maintaining time and attendance and personnel files,

coordinating and maintaining daily records of leave information, tracking time and leave usage and balances, as well as

processing payroll reporting, inputting and transmitting payroll time and generating bi-weekly reports

• Completed travel, lodging, and transportation arrangements for supervisors and staff members, preparing travel documents

with a complete itinerary and submitting travel vouchers in accordance with travel regulations

Administrative Secretary

09/1986 – 07/1998

Federal Deposit Insurance Corporation (FDIC)

1910 Pacific Avenue, Dallas, TX 75204

Served as assistant to Section Chiefs and Department Heads assigned in the Financial Protection Bureau (FPB)/Conversion

Department, National Insurance Center, Commercial Loans Department, and Information Services Department. Was a member of

the bank closing teams in the receivership/liquidation of financial institutions, traveling extensively in the liquidation process.

• Performed functional responsibilities with a basic understanding of business and financial operations. Created and

distributed status reports to office personnel and to individuals throughout the FDIC service centers

• Typed correspondence, forms and cases, including a broad range of legal and technical terminology. Determined proper

order of supporting documentation to allow for orderly litigations, foreclosures, sales, or releases of lien schedules and a

variety of other technical support functions

• Monitored files and documents to allow easy retrieval of information for managers and staff. Knowledge of records

management techniques . Extracted data and information from office automated systems in assembling and summarizing

factual pertinent reports, files and other materials and data to facilitate the review of correspondence, meetings and

conferences. Compiled and generated monthly department reports detailing case/collections totals and reconciliations and

recap of reports

• Established and maintained files, records, correspondence, and data, typing and producing forms, statistical reports, and

spreadsheets and other documents utilizing Windows software and office automated systems. Proofread and edited

products for errors in grammar and format, correcting, and assembling finished products for distribution. Assembled and

summarized reports, files, and other material/data for manager’s review and distribution

• Supervised a clerical team delegating work assignments, monitoring daily workflow, and setting priorities to achieve goals

within allotted timeframes. Supported complex, difficult work assignments providing guidance and training to team on

office procedures and policies

• As payroll contact/timekeeper, coordinated and maintained daily records of time/attendance and leave information, and

audits, maintaining accurate files on each staff member in the office and on travel status, of time and leave usage and

balances, reporting, inputting, and transmitting payroll; generated bi-weekly payroll reports.

• Maintained and requisitioned office supplies tracking supply use by staff members, inventory, and compiling monthly

supply inventory reports

• Participated as a member of the bank closing team responding to inquiries from affected bank employees, general public,

and to office staff members. Determined proper order of supporting documentation to allow for orderly litigations,

foreclosures, sales, or release of lien schedules. Files, materials, and documents were kept abreast and monitored to allow

easy retrieval of information by managers and staff members

Isla J. Powell Page 3

EDUCATION / CERTIFICATIONS

Diploma, Computerized Business Administration, 06/1986

Video Technical Institute, Farmers Branch, TX

Course: Word Processing, Data Processing, Data Entry, Typing I & II, Business Management, Comparing Micros PC-DOS Packages,

Interpersonal Communications, Accounting I & II, Business Software Applications in Accounts Payable, Accounts Receivable, General

Ledger, Payroll & Job Cost

JOB RELATED TRAINING

Proofreading Techniques Ethics and EEO for Employees

Multicultural Awareness Indispensible Assistant

Privacy Awareness Exams for Non-Examiners

Project Management Business Writing for Support Staff

Mastering Business Grammar & Punctuation No Fear Act

Information Systems Security Awareness Effective Long Distance Relationships

Team Communications Tactics Travel Security

COMPUTER SKILLS SUMMARY

Microsoft Word

Power Point

Microsoft Excel

Windows Office

Windows Outlook

Windows Internet &Intranet

Isla J. Powell Page 4

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