Customer Service Administrative Assistant

Julie C. Dennis

**** ************ ***. . ********, **** . 45015 . 513-***-**** .

*********@*****.***

Executive Administrative Assistant

Top-notch assistant with several years experience managing business

relations and special projects at the senior management level.

Professional Experience

Ajilon Professional Staffing

AdvancePierre Foods (Temp position) June 2014 - Current

Executive Assistant

. Provide critical support to senior executives and project managers.

. Manage complex calendar scheduling, including reservations: airline,

hotel, rental cars and limo service.

. Coordinate and set up high-level conference calls, board and

management meetings, for top executives.

. Coordinate preparation and timely dissemination of company reports and

slide presentations for meetings.

. Review and prepare expense reports for payment.

. Conserve manager's time by assuming administrative details.

. Prepare corporate personnel agendas, schedules and itineraries.

. Scheduled meetings, conferences, and special events.

. Resolve critical issues in deadline driven, fast paced environment.

Ajilon Professional Staffing

Mechanical Finishing, Inc. March 2014 - May 2014

Executive Assistant

. Assisted owner/president with special projects as needed, including a

building renovation.

. Contributed to cost-saving effort by working with HR Director to

research alternative travel agencies. Prepared a detailed spreadsheet

that identified savings from each company.

. Planned and coordinated events, meetings and conferences.

. Handled accounts payable and receivables, as well as preparing bank

deposits.

. Maintained inventory of office supplies; monitored the use of supplies

& equipment; coordinated the purchase, repair and maintenance of

office equipment and supplies.

. Participated in the staff meeting as well as taking notes to be

updated and distributed.

. Managed multiple administrative projects simultaneously, and monitor

progress to ensure deadlines were met.

Springdale Ice Cream & Beverage - Kroger May 2010 - February 2014

General Manager's Assistant

. Provide administrative support to the General Manager with proficiency

and the ability to meet deadlines

. Participated in all senior level meetings and synthesized information

into meeting minutes.

. Proficiently managed advising the senior management on administrative

matters and issues.

. Organized the details of special events and meetings on and off-site.

. Improved and prepared visual presentation materials for executive-

level meetings using PowerPoint.

. Coordinate and scheduled travel arrangements for the senior management

team.

. Work with management at SICB and GO to coordinate donations between

the charity and the warehouse.

. Review and prepare expense reports for payment.

. Maintain annual vacation records for senior management.

. Provide administrative support to all senior management and

supervisors with projects and any special requests.

. Prepare weekly Ice Cream Report utilizing Business Objects and

distribute.

. Responsible for weekly estimates for the maintenance department

related to the P&L report.

. Purchase office supplies and maintain inventory monitoring cost.

. Sort and distribute mail and incoming packages as well as preparing

outgoing.

. Liaison between the uniform vendor and 180 associates for all needs

and questions regarding uniforms - Member of the Vendor Management

Team.

. Enhanced communication between manufacturing department and management

team, fostering a sense of teamwork and collaboration.

. Active member of the Cultural Council

IKEA, West Chester, OH February 2008 - September 2010

Sales Associate/Part-time (worked part-time while looking for full time

employment)

. Provided a high level of customer service based on outstanding

communication and interpersonal skills

. Greet customers and ascertain the needs and wants of each

. Recommend, select, and help locate or obtain merchandise based on

customer needs and desires. Answer questions regarding the store and

its merchandise. Describe merchandise and explain use, operation, and

care of merchandise to customers

Calvary Industries, Fairfield, OH May 2008 - August 2009

Administrative Assistant

. Back-up for purchasing including entering purchase orders, answering

calls, receiving all in-bound shipments into computer

. Special projects for owner included, but not limited to, scheduling

travel arrangements, typing correspondence, managing cell phone and

credit card accounts

. Responsible for entering and proof reading bill of ladings for all out-

bound shipments

. Daily billing and printing of invoices, sales journals and various

reports

. Successfully completed haz-mat and safety training class

. Greeting customers, answering phones and screening calls

. Respond to customer and sales rep requests for MSDS and Tech Data

Sheets

. Filed C of A's and MSDS' for all products received

. Adept in a variety of tasks while helping with over-flow from various

departments

Ackermann Group, Cincinnati, Ohio April 2007 - November 2008

Executive Administrative Assistant - Real Estate Division

. Executive Administrative Assistant to the Vice President of

Residential Operations and the Project Manager of the Real Estate

Development Division

. Served as liaison in the buying process and administrated the closing

of high-end condominiums

. Provided overall administrative support to both the Real Estate

Division and firm partners

. Responsibilities included preparation of letters, spreadsheets,

scheduling and follow up via telephone and email with consultants,

contracts, vendors and property managers

Executive Administrative Assistant - Property Management

. Executive Administrative Assistant to the Senior Vice President of the

Property Management Division

. Customer service for the commercial tenants utilizing problem-solving

skills

. Coded and entered payments and invoices into Skyline and Quickbooks

accounting systems

. Gathered information and prepared quarterly newsletter for the

commercial properties

. Purchasing office supplies and maintaining inventory

. Greeting clients, answering phones and screening calls

. Sort and distribute mail and incoming packages as well as preparing

outgoing

TWM architects & planners, San Rafael, California 1986 - 2007

Held position of increased responsibility for one of the largest

architectural firms in Marin County, CA.

Executive Assistant / Office Manager

. Provide executive level support to the partners, associates and

draftsman with a demonstrated ability to improvise, improve

procedures, and meet demanding deadlines

. Plan and coordinate corporate luncheons and develop presentations for

related meeting

. Organize the details of special events, travel arrangements, corporate

agendas and itineraries

. Prepare, update and edit company brochures and marketing literature,

including necessary manipulation of photos using Photoshop

. Handled staffing issues, including hiring of temporary employees to

enable projects.

. Coordinate and maintain timesheets and annual vacation records

. Provide administrative support to four partners including preparing

letters, contracts and specification documents

. Research and purchase of office equipment, copiers, fax machines,

computers and computer software

. Purchasing office supplies and maintaining inventory

. Greeting clients, answering phones and screening calls

. Sort and distribute mail and incoming packages as well as preparing

outgoing

Computer Skills

Microsoft Word, Excel, PowerPoint, Outlook, Publisher, Adobe Photoshop,

Adobe Acrobat, WordPerfect, Concur travel software, Expense Watch,

Skyline Accounting, QuickBooks, scanning technology; Internet proficient

Education

Graduated

Garfield High School

Hamilton, Ohio

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