IT Help Desk & Network Technical support
Resume:
************@*****.***
Sanjay Kumar Chellappan http://ca.linkedin.com/in/sanjayckumar
Experienced IT Help Desk & Network Technical support Professional
Profile
. Currently working as a Help Desk Technician (contract) in Toronto,
Canada.
. 3.5 years of Enterprise Technical support experience with CSS-Aruba
Networks helping North American and European customers.
. Cisco (CCNA) and Aruba (ACMA & ACMP) certified, and currently pursuing
A+.
. 4 years of experience in LAN, TCP, Routing, Switching, Microsoft Active
Directory, 2003 & 2008 Windows Servers, Desktop troubleshooting (Win
7/8), and Wireless.
. Excellent Technical customer support skills (Phone & Email).
. Core competencies: Effective communication (written and oral),
competitive trouble shooting skills, logical thinker, quick learner,
team worker, time management, and organizational skills.
Technical Skills
. Windows XP/7/Vista Installation and Troubleshooting, Microsoft Active
Directory account services, Windows 2003 & 2008 server configuration, MS
Office (Word, Excel, and PowerPoint) and Printer installation &
troubleshooting.
. Cisco Catalyst Switches & Modular Access Routers.
. IPv4/v6, TCP/IP, DHCP, DNS.
. LAN/WAN technologies, Frame relay, VLAN, STP/RSTP, NAT.
. RIP, OSPF, EIGRP
. GRE, L2TP, IPsec, IP Services, VRRP, VPN, Firewall and Access Lists.
. LDAP, RADIUS, and Digital certificates.
. VoIP (Avaya).
. Aruba Mobility Controllers, Campus Access Points, Instant Access Points
(IAP's), Remote Access Points (RAP's), and Mobility Access Switches
(MAS).
. Wireless LAN 802.11 a/b/g/n/ac, RF concepts, CSMA/CA, Wireless Security
features, Access Lists, IDS/IPS, Mesh, Client Match and Hotspot
technologies.
. Network Analysis and Management tool: 'Airwave'
Experience
Help Desk Technician (Contract) Oct 2014 -
Present
A+ Academy of Advancement, Toronto, Canada
. Maintenance of computer hardware (Windows XP/7/Vista PC's), printers and
troubleshooting hardware/software failures.
. Installing new desktops and printers for the labs.
. Responding to Help Desk support calls for technical assistance on PC's
and Printers from branch office in Mississauga.
. Data entry for Students and Instructors in the Ontario Ministry of
Education.
Enterprise Technical Support Specialist
2011 - 2014
CSS Corp - Aruba Networks, India
. Acted as primary point of contact for customers to troubleshoot wired and
wireless Enterprise network issues in timely and effective manner.
. Real time work experience on PC's, Switches, Routers, Servers, and
Controllers.
. Provided remote technical support (phone & email) on configuration,
development and troubleshooting network devices.
. Simulated customer network environment within lab to get the root cause
and helping in identifying complex issues and escalate as required.
. Collaborated with Product Development and Engineering teams to resolve
specific hardware and software issues.
. Contributed technical information to the Knowledge Base (KB) portal.
Mentored and trained newly hired L1 engineers on product and technology.
Achievements
. Awarded company distinction "Challengers, Achievers and Toppers" in
2012 and 2013.
. Recognized for exceptional performance with "Beyond 100" award, 2013.
. Accomplished and recognized for highest number of positive customer
surveys, 2013.
Professional Development and Education
. Centre for Education and Training, Toronto
Professional Development
. University of Salford, Manchester, UK, 2010
Masters in Data telecommunications and Networks
(World Education Services: Academic Equivalency recognized as
Canadian Master's Degree)
. Anna University, Chennai, India, 2005
Bachelors in Information Technology
(World Education Services: Academic Equivalency recognized as
Canadian Bachelor's Degree)
Certifications
. Cisco Certified Network Associate (CCNA)
. Aruba Certified Mobility Associate (ACMA)
. Aruba Certified Mobility Professional (ACMP)
References available upon request[pic][pic]
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