Customer Service Engineering

DEEPTHY PALLEMONI

***** ********** **, *******, ***** - 77433

Tel: 575-***-****), E-mail:*******.*********@*****.***

OBJECTIVE: Seeking a job opportunity (full time or part time) with a progressive organization or start up

utilizing my database skills, abilities and education in computer applications and enterprise reporting.

SUMMARY OF QUALIFICATIONS: Experienced working in Higher Ed environment Experienced in

Statistics, Data Analysis and Reporting Experienced in Banner Student Admissions process Experienced in

Oracle/SQL and Access Databases and Electronic Spreadsheets. Skilled in performing upgrades on existing

computer systems. Good oral and written communication skills. Ability to work independently and as a team.

TECHNICAL SKILLS:

Operating Systems: Windows –95/98/2000/XP/VISTA/Windows 7

Databases: SQL, MS – Access, Cognos Reporting. ERP Systems:

Banner, SAP Word Processing/Spreadsheets: MS-Excel, MS

Word, MS PowerPoint.

EXPERIENCE:

Ally InfoKey Solutions Pvt. Ltd., India

Database Report Writer (06/05 – 06/06)

Developed reports in MS Access and developed summary data on customer database showing sale of company

products. Job responsibilities also included interpreting data and analyzing report results, acquiring data from

multiple sources including oracle and MS. Access.

The Graduate School, (New Mexico State University)

Graduate Research Assistant (01/2009 – 05/2010)

Assisted the Graduate school staff with Banner student admission operational processes. Work involved

documenting student records, designing and developing student reports. Utilized knowledge of databases and

computer skills necessary to complete these projects. Primarily engaged in the educational mission of the

university in assisting the Graduate school staff in day to day operational tasks related international student

applications and admissions.

EDUCATION:

Master of Science in Industrial Engineering awarded in May 2010 Minor in Information Systems New Mexico

State University, Las Cruces, New Mexico Graduated with Honors with a GPA of 4.0

Bachelor of Science in Computer Science Engineering, Degree awarded in May 2005 Osmania University,

Hyderabad, India GPA: 3.6/4.0

RELATED COURSE WORK:

Advanced Manufacturing Processes: CNC simulator, Solid works Database Management Systems: SQL server,

MS Access, Excel, Oracle 10g and SQL. Advanced Engineering Economic Analysis

ACADEMIC PROJECTS:

Submitted a feasibility study on opening and operating an own business.

Presented on ERP simulation game for a company “MUESLI AG” using SAP. The simulation helped develop

technical skills at using an ERP tool, experience the benefits of integrated enterprise system, and also develop

hands-on understanding of the concepts underlying enterprise systems. It was a real ERP environment, where

teams had to make managerial decisions to improve sales and attract more customers and produce goods

accordingly. This simulation helped develop hands-on experience of working in a team environment.

Presented on the scope of ERP and the difficulties in its implementation for a manufacturing organization

HONORS/AWARD: Graduated with honors (4.0 GPA) from New Mexico State University.

Employment Eligibility: Permanent Resident

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