Customer Service Administrative Assistant

NIDHI SINGHAL

***-**** ***** ******, *******, ON, M3J 1L6

Cell: 647-***-**** Email: **********@*****.***

administrative assistant / receptionist

A dedicated and disciplined administrative professional with a strong work

ethic committed to customer satisfaction; an energetic and enthusiastic

team player; able to work well under pressure to meet deadlines in a fast

paced environment; experienced in handling sensitive and confidential

material with complex details

CORE PROFESSIONAL COMPETENCIES

+ Excellent Customer Service + Organizational Skills + File Management and

Documentation + Problem Solving Skills + Planning and Scheduling + Medical

Terminology

+ Outstanding Computer Skills - Simply Accounting, AS400, MS Office,

Internet +

PROFESSIONAL Experience

Administrative Assistant (Volunteer)

October 2013 - Present

Maria Augimeri city councillor office, Ward 9, York Centre

. Provided details to all guests regarding the meetings

. Distributed pamphlets and banners in the community

. Attended seminars on a regular basis

. Helped in organizing meeting materials

receptionist

May 2013 - September 2014

istyle professional inc., Concord, ON

. Processed credit cards payments, cash payments and cheques and issued

receipts

. Handled and solved client queries over the phone and in person in

timely manner

. Provided exceptional customer service to existing clients and new

customers

. Answered eight line phone and transferred the call as required

. Followed up on past due accounts on a daily basis

. Assisted with other administrative duties

executive assistant

October 2011 - March 2012

DUNNHUMBY, Toronto, ON

. Arranged meeting rooms for webinars and seminars

. Provided welcoming environment to clients and visitors

. Responded to enquiries over the phone and in person

. Managed various Toronto office tasks like developing agendas,

calendaring and other corporate errands

. Prepared training material, set up Shop ID and managed the files of

Shop

. Attended meetings and boot camps in Canada and USA

credit analyst

December 2008 - April 2010

AMERICAN EXPRESS (COLLECTCORP), Toronto, ON

. Handled up to 150 inbound and outbound calls per day, providing

extraordinary customer service to existing credit card clients.

. Used different computer applications to study and update the records

and to provide the solution

. Explained payment information to potential customers to increase

revenue for the company

. Helped difficult customers to execute different payment plans if they

are unable to make decision

. Documented each file in detail in a limited time to ensure accurate

records

. Always received the maximum number of " excellent" ratings on T-Bass

(feedback from customers) every month

. Regularly achieved the daily collection target and thus received the

daily bonus

office manager

2000 - 2007

National Book Depot, Moradabad, India

. Communicated with people outside the organization, representing the

organization to customers, the public, government, and other external

sources resulting in increased repeat business by 25%

. Maintained office records and organized meetings

. Helped in the recruitment process and provided training to new

employees

Resolved customer complaints in person and over the phone

. Dealt with senior manager and supervised the staff of 7 employees

. Received and forwarded telephone inquiries and scheduled appointments

EDUCATION AND TRAINING

CPR AND HARP CERTIFIED 2014

BACHELOR OF SCIENCE (Math and Physics) 1994

Gujarat University, India

References Available Upon Request

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