Project Manager Management
Resume:
RANDY BARNETT
Peosta, IA *****
*************@*****.***
www.linkedin.com/in/randybarnett2
Education
• Bachelor of Science, Network and Communications Management
DeVry Institute - Addison, IL
Professional Development
• ITIL Foundation Certificate, IT Service Management – Certificate # GR750038582RB
Summary
• Experienced IT Project Manager who initiates and implements sustainable solutions through
creative use of technology.
• Effectively fosters collaborative teamwork between users and IT department, driving accountability
and process improvements.
• Skilled problem solver who utilizes cost benefits analyses, project prioritization, and team
leadership to achieve results.
• Develops innovative ideas driving improved system efficiencies and client relations.
Skills
• Project and Implementation Management
• WAN/LAN Implementation
• Infrastructure Management
• Consulting and Business Analysis
• Telecommunications Management (Voice mail, IVR, CTI, call routing, installation)
• Root Cause Analysis and Problem Solving
• Process Development and Improvement
• Vendor Management
• MS Office, MS Project, Lotus Notes, Windows, Unix, Cisco IOS
Employment
INTERNATIONAL BUSINESS MACHINES (IBM), Dubuque, IA 2011 – 2014
Project Manager, SO Delivery, Service Management
Developed and implemented action plans in collaboration with global and national customers to achieve goals.
• Enhanced PM pool processes by contributing to Leadership Coordination team.
• Coordinated activities of technical staff to accomplish project objectives.
• Improved managed servers monitoring by coordinating installation and use of Server Resource
Management (SRM) package.
• Managed multiple projects related to infrastructure design, support, and build-out for worldwide chemical
company and International banking organization.
o Led projects building-out new office locations and connections to customer’s network by
coordinating efforts of several delivery teams.
o Managed projects related to Server build and decommission in IBM owned data center by
directing efforts of multiple delivery teams.
• Reduced implementation costs and delivery time by incorporating procedure re-using working network
equipment from storage.
RANDY BARNETT PAGE TWO
*************@*****.***
WILLOW CREEK COMMUNITY CHURCH, South Barrington, IL 2009 – 2011
IT Support Contractor
Provided desktop support and software installations / updates for church employees. Performed problem
diagnosis and resolution for user reported issues.
• Facilitated maintenance contract cost reduction by consolidating AVAYA equipment.
SEKO WORLDWIDE, Itasca, IL 1991 – 2009
Director, Telecommunications
Managed / performed all IT operations infrastructure. Oversaw daily operations, budget management, long
range planning, and special projects management. Performed and coordinated network and telecommunications
support activities to corporate headquarters and subsidiary facilities. Managed office relocations and vendor
coordination.
• Worked with data and voice carriers to coordinate installation of circuits at multiple locations.
Designed and managed projects to build out data centers, LANs and WANs for organization.
•
Coordinated efforts to establish and implement disaster recovery data center and call center facilities to
•
ensure business continuity.
• Reduced operations costs by re-negotiating and managing vendor contracts for IT infrastructure including
data center A/C, emergency generator, UPS and voice and data carrier.
• Improved reliability by leading WAN upgrade from Frame Relay to MPLS efforts including preparing RFP,
evaluating proposals, conducting vendor negotiations, and managing implementation project.
• Automated customer notifications by implementing an interactive voice response (IVR) application. Led
efforts to update shipment tracking system databases using vxml based on user response.
• Implemented AVAYA UCC to provide Web Messaging and user access to e-mail, conference calling, etc.
• Enhanced operations by partnering with customers, users, and department managers.
• Boosted performance, functionality, and reliability of WAN by leading nationwide data network conversion
to frame relay.
• Increased dependability of emergency generator by implementing improved testing and maintenance
procedures.
• Facilitated 3 data center and associated equipment relocations without disruption to corporate office
operations by leading multiple projects.
• Created new product, SEKO GPS (www.sekologistics.com/en/it_solutions/seko_gps), allowing for real-time
freight tracking information.
o Managed product build-out from conception to implementation.
Contact this candidate