Customer Service Representative
Resume:
Nicole D Palmer
918-***-**** (Home)
918-***-**** (Home)
Tulsa, OK 74115
******.******@*****.***
Obj100
Oct. 2010 to Mar. 2012
Summary
I have 10 years of experience, including as a
Patient Service Representative, as an Assistant
Director of Childcare and as a Data Entry
Clerk/Customer Service Representative in
industries including Health Services and Social
Services.
Most recently, I have been working as a
Customer Service Representative at
Dollar/Thrifty Rent A Car from July 2013 to
February 2014.
My skills and experiences include: Answering
Multi-line Phone Systems, Research Cases via
Emails, Counseling, First Aid, Food Safety, ICD-
9-CM Billing and Coding, Lesson Planning,
Market Planning, Patient Advocacy and Daily
cash on hand Deposits and ACH, FINtech,
Credit Card and Checks with Batch Journals
and Encounters.
Objective
To gain experience and further my career within
your company. I can be a very great asset to
your company, now and in the future. I am a
hard worker and fast self- motivated learner; I
put pride and integrity in my work.
Experience
July 2013 to Feb.2014
Dollar Thrift Rent A Car, Tulsa,OK
Customer Service Representative
Answered Multiline Inbound Phone System,
Modified and updated customers demographics
for rental agreements, Opened and Closed
research cases via emails and provided
customers with reservation dates and times
current and future rentals in the United States
and Internationally. Processed Credit Card
payments, credits and vouchers and determined
eligibility for loyalty programs.Printed, mailed
and faxed post rental agreements.
Morton Comprehensive Health, Tulsa, OK
Patient Service Representative
Acted as patient advocate in obtaining services, understanding policies and making healthcare
decisions. Obtained patient demographic and insurance information at registration. Verified
patients' health insurance coverage. Provided financial screening and counseling for funding
options. Directed patient inquiries to appropriate medical staff members. Followed up on patient
inquiries to ensure a satisfactory resolution. Interviewed patients or their representatives to identify
care-related problems. Referred patients to appropriate healthcare services or resources.
Determined charges based on patient ability. Developed informational materials for patients and
medical staff. Distributed printed materials to patients and medical staff. Provided compassionate
and responsive care to patients and their families. Knowledge sets include: Claims Processing,
ICD-9, and Insurance.
Bundles Of Joy, Tulsa, OK Sept. 2002 to Aug. 2011
Assistant Director of Childcare
Developed and implemented daily lesson plans. Ensured the overall supervision and daily
functions of classes. Attended to children's basic needs. Fed and dressed children. Taught basic
skills, such as color and shape recognition, letter and number recognition and personal hygiene.
Established and enforced rules for behavior. Read books to children. Organized and led activities
to promote child development. Assessed children’s developmental needs on an ongoing basis.
Conducted parent/guardian conferences. Suggested ways to promote children's learning and
development. Participated in classroom set-up and clean-up. Knowledge sets include: Balance or
gross motor equipment, Children's educational software, Computer based training software, Data
base user interface and query software, Data entry software, Desktop computers, Digital cameras,
Emergency medical services first aid kits, Food Safety, Hygiene, Marketing Plans, Microsoft Excel,
Microsoft Word.
Jarboe Sales and Distribution, Tulsa, OK Oct. 2006 to Nov. 2008
Data Entry Clerk/Customer Service Representative
Spoke with customers by phone and in person. Provided information about products and services.
Took and recorded orders. Canceled accounts. Received and processed incoming phone calls
from customer or client base. Recorded details of customer transactions, interactions, inquiries and
comments. Prioritized data entry daily to ensure customers' needs were met. Determined charges
for services requested. Collected deposits or payments. Determined whether losses were covered
by insurance. Responded to customer inquiries. Compared disputed merchandise with origina
requisitions and information from invoices. Knowledge sets include: Computer Data Entry,
Customer relationship management CRM software, Customer service knowledge generation
software, Data Entry, Desktop computers, Microsoft Office software, Microsoft Word, Multi-line
telephone systems, Music or message on hold player, Phone headsets.
Licenses
Oklahoma Class D/Regular Operator
Skills
Counseling, Customer Relationship Management Software, Customer service,
Data Entry, First Aid, Food Safety, ICD-9-CM Coding, Lesson Planning, Market
Planning, Microsoft Excel, Microsoft Office, Microsoft Word, Multi-Line
Telephones, Patient Advocacy, Screening, Supervision
Contact this candidate