Sales Customer Service

CHITRESH SRIVASTAVA

Mobile: 081********, 090********; Email *********@*****.***

A Qualified MBA holder in Marketing Management as well as Human Resource

(Marketing & Human Resource) with more than three years experience in Data

collecting, report creating, consumer taste and preferences, Client

Relationship, Advertising Management. I am well exposed to the market

working style and confident about myself to match the organization's

expectation

PROFESSIONAL PROFILE

A seasoned professional with over 5years experience in Retail Trade

Activities comprising Sales, Business Development, Operations Management,

Last functioning with Perfect Generator Technologies (P) Ltd (Mahindra

Powerol) as a Area Sales Manager From 7 Jan 2013 to Jun 2014.

I have worked with GARIMA MARKETING (I) PVT. LTD as a SALES MANAGER & also

handle UTTAR PRADESH RAJYA KARAMCHARI KALYAN NIGAM FAMILY BAZAR a reputed

retail chain from 4 July 2009 to 6 Jan 2013

Expertise lies in Business Development, General Operations Management;

People Management. Adept at planning, supervising & managing resources

planning for smooth functioning of all departments, visual merchandizing.

A Consistent performer with a proven track record of increasing revenues

and streamlining workflow. A keen planner & strategist with track record of

developing operational policies/ norms, systems & controls, motivational

schemes & customer service standards.

Proficiency in spearheading corporate and financial planning initiatives

in, Budgeting, MIS, Vender Management. Excellent interpersonal, Shrinkage

Control, team building, Human Resources customer relationship management

skills with experience in handling large workforce with the ability to work

in multi cultural environment.

CORE COMPETENCIES

Business Development/ Marketing: Managing marketing operations; conducting

sales promotional activities as a part of brand building and market

development effort. Conceptualization & execution of strategies to drive

sales augment turnover & achieve desired targets as well as monitor

competitor activities to retain high market share.

Customer Relationship Management: Identifying & networking with prospective

clients generate business from the new and existing accounts and achieving

increased sales growth thus catalyzing profitability.

Team Management: Leading, mentoring, training & monitoring the performance

of team members to ensure efficiency in process operations and meeting of

individual & group targets. Creating and sustaining a dynamic environment

that fosters development opportunities and motivates high performance

amongst team members.

Profit Management: Establishing goals, short and long term budgets and

developing business plans for the achievement of these goals. Designing

financial plans and analysing the revenue potential of the business.

Budgeting: Budgeting and planning the funds for buying and sourcing of

materials for meeting anticipatory orders for monthly sale. Generating

Operational Budgets for outlets handled and ensuring adherence to budgeted

parameters.

SOP Management: Implementing successfully standard operating procedure led

by the company and regular follow up of the same for smooth functioning of

the venture.

KEY RESULT AREAS :-

Perfect Generator Technologies (P) Ltd (MAHINDRA POWEROL) -

> Manage and co-operate with dealers as per company norms & policies for

good business through their relationship and sources.

> Training & monitoring the performance of team members to ensure

efficiency in process operations and meeting of individual & group

targets.

> Identifying & networking with prospective clients generate business

from the new and existing accounts and achieving increased sales

growth.

> Conducting sales promotional activities as a part of brand building

and market development effort and handling different Programme like

VISTAAR (Rural Development), Go Green Baraat Etc.

> Strong follow up in 11 cities for our products and collected complete

information and activity of competitor brand.

GARIMA MARKETING (I) PVT. LTD:-

> Managed the activities of organization and Handling a team of 75

people, also handling the warehouse operation with the staff of 30

people; reporting to MANAGING DIRECTOR.

> Implementing successfully standard operating procedure led by the

company and regular follows up of the same for smooth functioning of

the venture.

> Overseeing the planning activities for the venture with Operation

Parameter; for monitoring the service levels to the Customers and

follow up so as to get 100% customer satisfaction.

> Process developed to streamline inventory management systems,

logistics operation like introduced twice ordering in a week so as to

reduce the stock cover.

> Responsible for Project sales in U.P. of our brand and also insure to

sales of our retail chain.

> Conduct sales promotion activities such as presentation to Depot.

Managers, Mess in charges and sample driven order procurement to

achieve project sales.

CHIEF ACCOMPLISHMENTS:-

GARIMA MARKETING (I) PVT. LTD:-

. We have started with store at very growing level. When we joined here

monthly figure was around 35 lacks with all efforts and continues

working potential we have reached 3.30 corers monthly figure.

. By proper & high standard services towards customer and huge figures

in terms of turnover. We are the second largest customer/ sales

oriented store in state.

. At the time of establishment of this venture we have started with a

team of around 24 persons today this strength grow to 92 people staff.

Staff management, grooming, sales improvement that all happen with

continues effort.

Perfect Generator Technologies (P) Ltd (MAHINDRA POWEROL) :-

o Get Promoted from BDM to Area Sales Manager within 1.6 years.

o Achieving all the targets set by the company within the given

period.

o Became market leader within a year in LKVA range.

Professional Qualification:

M.B.A. Institute of Cooperative and Corporate Management Research and

Training, Lucknow (ICCMRT), UP Technical

University. (2009)

Specialization Marketing & Human Resource

Academic Qualification:

Graduation (B.Sc-Z.B.C.) LucknowUniversity (2007)

Intermediate (Science) U.P .Board (2003)

High School (Science) U.P .Board (2001)

Personal Profile:

Date of Birth 08-10-1988

Marital Status Married

Language Known English, Hindi

Permanent Address Sri Mohan Verma Retd. STATE HEALTH

EDUCATION BUREAU

House No.-

630, Sec-9, Indira Nagar, Lucknow, 226016

Current Address 15/17 Banyan Road,

Shipra Sun City Indrapuram, Ghaziabad

Declaration:I hereby declare that the above information is true and correct

to the best of my knowledge.

Date :

Place : (Chitresh Srivastava)

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