Customer Service Assistant
Resume:
Deanna Lau
**** **** *** * *** #* FORT DODGE, IA 50501 ***.********@*****.*** 515-***-****
OBJECTIVE To obtain a position that will enable me to use my strong organizational skills, educational background,
and ability to work well with people.
SKILLS & ABILITIES Computer Literate; PowerPoint, E-mail, EXCEL, Internet Knowledgeable, Microsoft Word, Typing
(55WPM), Customer Service, Research Reports, General Office, presentations, marketing, software
programming and applications, spreadsheet tabulations, social media coordination.
EXPERIENCE PROGRAM ASSISTANT GATEWAY TO DISCOVERY
AUGUST 2014 - CURRENT
• With residents:
Coordinate daily/weekly schedules for efficiency in transportation
Develop a grocery list and shop for listed items that fit the budget
Complete release and waiver forms
Transport residents to external appointments, services and meetings
• Answer phone. Handle calls from volunteers and donors filling out proper forms for requests;
appropriately direct other calls to Program Director or take a message.
• Prepare report for the Board of Directors on volunteer/donor activities.
• Report home maintenance problems to Program Director; coordinate any necessary repair
work
• Clean and prepare rooms for new residents
• Run errands, such as, but not limited to: getting donations, picking up medications, and
obtaining clothing for residents
• Assist Program Director or independently facilitate Orientation, Weekly Group Planning
Groups, and Devotional Groups.
• Given a date, place, needs and type of event, coordinate and organize the events. Such
events may include but are not limited to: fundraising, informational, and community
education
• Assist Coordinator of Hope Sweet Hope Studios (Gateway to Discovery’s social enterprise)
with training of residents in Hope Sweet Hope Studios and/or out in the community
• Attend all staff meetings, staff workshops/retreats or workshops/seminars recommended by
the Gateway to Discovery Program Director
• Witness and document random urinalysis testing for substance abuse on residents
• Inventory house needs, cleaning supplies and food
• Collaborate with community connections in Webster and surrounding counties related to
community education, prevention, and outreach
• Analyze information or situations and evaluate results in order to choose the best solution to
solve a problem
• Provide appropriate personal assistance, emotional support, or other personal care to others
• Develop constructive and cooperative working relationships with others, and maintain them
over time
• Provide information to supervisors, co-workers, donors/volunteers, other stakeholders and/or
the Board of Directors by telephone, in written form, email or in person
• Observe, receive, and otherwise obtain information from all relevant sources
• Develop specific goals and plans to prioritize, organize and accomplish the tasks/work
• Enter, record, store or maintain information in written or electronic form
• Think independently and be a self-starter
• Work with and in a team environment
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• Maintain confidentiality
• Act professionally while on the job and within the community as a whole
• Learn from mistakes
• Follow basic goals of ministry
• Maintain a clean and sober lifestyle
• Demonstrate beliefs consistent with the faith-based nature of the Gateway to Discovery
program
RESIDENT COUNSELOR [JUNE/2013-AUGUST/2014] YOUTH SHELTER CARE,
JUNE 2013 – AUGUST 2014
• Supervise clients
• Clearly articulate program rules and expectations to clients
• Fairly and consistently enforce program rules
• Plan, prepare, and lead recreational and social activities
• Be a positive role model for clients
• Establish good relationships with clients by initiating conversations and play activities, and
Conducting residential meetings. Counselors should communicate daily with each student in their
living group.
• Promote a sense of community by teaching and modeling cooperation, respect, and responsibility in
the residential living environment; encouraging participants to interact with one another and creating
opportunities for them to do so.
• Encourage and support the participants’ academic interests
• Facilitate participant problem solving through active listening, guidance, and conflict mediation
• Seek assistance when needed from colleagues and supervisors
• Ensure safety at all time
OWNER HOME SWEET HOME
JANUARY 2011 – AUGUST 2014
• Clean homes and business offices
• Disinfect and deep clean to protect against illnesses
CLOSER COMMUNITY DAYCARE
FEBURARY 2013 – JULY 2013
• Ensured children are supervised at all times
• Built children’s esteem
• Provided a safe and secure environment for children to feel comfortable
• Implemented positive discipline when required
• Maintain a clean room to protect the kids against illnesses
HEAD HOUSEKEEPER COUNTRY INN AND SUITES
APRIL 2012- NOVEMBER 2012
• As a head housekeeper I supervised a team of professional housekeepers.
• Scheduling the staff on a weekly basis.
• Administrates performance evaluations and terminates employees when necessary.
• Cleaning duties include sweeping, mopping, dusting, gathering laundry, making beds, vacuuming,
wiping down bathroom and washing windows.
• Also ensuring that the facility remains in compliance with all of the company regulations, federal
and state regulations.
CHAPLAIN ASSISTANT UNITED STATES ARMY
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OCTOBER 2008 - MAY 2009
• Coordinate force protection for religious support operations.
Operate a tactical wheeled vehicle platform and organic armaments.
• Operate communication equipment and digital reporting systems.
• Provide coordination, security and analysis support to
indigenous religious leader liaison operations, safeguard privileged communications.
• Perform crisis intervention Coordinate Traumatic Event Management.
• Conduct specialized peer counseling for combat stress casualties, Provide
emergency religious ministrations.
• Assess unit morale for targeted religious support
SECURITY GUARD CLEARFIELD JOB CORPS
AUGUST 2008- OCTOBER 2008
• Patrol assigned areas, checking for fires, vandalism, suspicious activity or persons or safety/fire
hazards.
• Investigated and/or reports hazards, unusual or suspicious circumstances.
• Observed activity and traffic in assigned area to enforce university rules/regulations,
alerts visitors of infractions.
• Decided when incident requires written report; decides
which report form to use and submits to supervisor.
• Unlocks buildings/doors after checking identification and compliance with policies.
PRESCHOOL TEACHER LEARNING CARE GROUP
NOVEMBER 2005- AUGUST 2008
• Developed and implement a developmentally appropriate preschool program for young children
• Planned and implement activities to meet the physical, emotional, intellectual and Develop culturally
appropriate programs and activities
• Ensured children are supervised at all times
• Built children’s esteem
• Provided a safe and secure environment for children to feel comfortable
• Implemented positive discipline when required
• Clearly and effectively communicate in a manner that children understand
• Observed children and make note of progress
• Kept parents informed of program expectations, program activities and their child’s progress
• Developed daily activity plans
EDUCATION BEUNA VISTA, FORT DODGE, IOWA
BA
Currently working on degree.
IOWA CENTRAL COMMUNITY COLLEGE, FORT DODGE, IOWA
AA
COMMUNICATION Excellent communication skills, developed through experience in [customer service, working with
addicts, housekeeping, running my own business, marketing and distributing.
LEADERSHIP Exceptional leadership skills developed through work experience in [Preschool teacher, owner of own
business, head housekeeper, program assistant.]
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REFERENCES CARMEN CLAVIN, DIRECTOR
GATEWAY TO DISCOVERY
BRIDGET BRODIE, FINANCIAL, PROFESSIONAL
AXA Advisors, LLC
AUSTIN SMITH, MANAGER
Diamond Vogel
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