Customer Service Representative
Resume:
Samantha Krug
Front Desk Supervisor
Las Vegas, NV
*********@***.*** - 702-***-****
I am a friendly, loyal and clearly a dedicated individual who has an ambition to succeed in any given
environment. Although I have extensive experience in the Customer Service/Administration, and Insurance
industry, I love to learn and am always up to a new challenge whatever the situation. I get along well with
others, while also working efficiently on my own. I am seeking a challenging position in an established and
well known company to secure a position where my existing skills in the areas of administration and customer
service can be utilized by a progressive and innovative company. And to secure a position where by hard work,
dedication and the ability to acquire new skills will advantage any company I work for.
WORK EXPERIENCE
Hotel Front Desk Supervisor
Arizona Charlies - Las Vegas, NV - March 2014 to Present
Front Desk Supervisor
Alexis Park All-Suite Resort - Las Vegas, NV - June 2008 to February 2014
Manager: Angela Loy
JOB DUITES:
Welcome guests in a friendly, prompt and professional manner,
Assist in supervising the front desk functions. Maintain hotel occupancy and availability, Up-sell rooms where
possible to maximize hotel revenue, accurately process all cash and credit card transactions in accordance
with established procedures including but not limited to posting all charges, completing cashier or other reports,
preparing deposit and counting/securing assigned bank Assist with Front Desk Representatives with cash
handling issues i.e. finding bank/drop shortages, counting/witnessing Desk Agents banks/drops to ensure they
balance at the end of each shift, Perform check-in and check-out of guests and cash-out.
Front Desk Agent
Best Western Plus - N Las Vegas, NV - October 2012 to February 2013
4540 Donovan Way
N. Las Vegas, NV 89081
Oct 2012 - Present
Wages: $9.00 Hourly
Front Desk Agent
General Manager: Kenneth Oliver
JOB DUITES:
Run, analyze, and follow-up on front desk reports as directed. Complete opening and closing shift duties.
Respond appropriately to guest complaints. Perform other traditional front desk clerk duties as assigned or
directed Operate switchboard as assigned or directed Report any shortage of forms or supplies to a department
supervisor Maintain an organized and well-kept work area. Up-sell rooms where possible to maximize hotel
revenue, accurately process all cash and credit card transactions in accordance with established procedures
including but not limited to posting all charges, completing cashier or other reports, preparing deposit and
counting/securing assigned bank Assist with Front Desk Representatives with cash handling issues i.e. finding
bank/drop shortages, counting/witnessing Desk Agents banks/drops to ensure they balance at the end of each
shift, Perform check-in and check-out of guests Promote hotel services, facilities and outlets; provide guests
with information such as local attractions and directions to increase guest satisfaction.
Sales Service Associate/Generalist
AAA of Nevada / CSAA Travel Company - Henderson, NV - May 2005 to November 2006
1331 W. Warm Springs Rd Ste 110
Henderson, NV 89014
May 2005 - November 2006
Wages: $14.35 Hourly
Sales Service Associate/Generalist
Supervisor: Alena Munda, Member Service Supervisor
JOB DUTIES:
Travel department as follows; Answer inquiries regarding such information as schedules, accommodations,
procedures, and policies. Assemble and issue required documentation such as tickets, travel insurance
policies, and itineraries. Confer with customers to determine their service requirements and travel preferences.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Insurance Network/ Choice Insurance
721 E. Charleston Blvd Ste 4
Las Vegas, Nevada 89014
Customer Service Associate
Wages - June 2003 to May 2005
Supervisor: Gail Anderson, CEO
JOB DUTIES:
Customize insurance programs to suit individual customers, often covering a variety of risks. Sell various types
of insurance policies to businesses and individuals on behalf of insurance companies, including automobile,
fire, life, and property. Contact underwriter and submit forms to obtain binder coverage. Select company that
offers type of coverage requested by client to underwrite policy. Collect, count, and disburse money, do basic
bookkeeping and complete banking transactions.
Customer Service Representative/Administrative Assistant
Las Vegas School of Insurance - Las Vegas, NV - June 2001 to May 2005
721 E. Charleston Blvd Ste 1
Las Vegas, Nevada 89014
June 2001 - May 2005
Wages: $10.00 Hourly
Customer Service Representative/Administrative Assistant
Supervisor: Gail Anderson, CEO
JOB DUTIES: Train departmental personnel. Plan, administer, and control budgets, maintain financial records,
and produce financial reports. Represent institutions at community and campus events, in meetings with other
institution personnel, and during accreditation processes. Provide assistance to faculty and staff in duties
such as teaching classes, conducting orientation programs, issuing completion certificate upon completion of
course, and scheduling events.
Assess and collect tuition and fees with QuickBooks. Coordinate the production and dissemination of university
publications such as course catalogs and class schedules. Set goals and deadlines for the department
ADDITIONAL INFORMATION
Administrative Support professional, experienced working in a fast-paced environments demanding strong
organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior
customer service as well as a Self-starter with a can do attitude. Confident and poised in interactions with
individuals at all levels. Detail- orientated and resourceful in completing projects; able to multi-task effectively.
Capabilities include;
Opera PMS
Telephone Reception/Switchboard
Word Processing & Typing
Filing & Data Archiving
Computer Operations
Office Equipment Operation
Cash Handling /J-Point Cashiering Software
Apollo Travel System
Member-point
Insurance Quoting/Quote-mation Software
Microsoft Word, Excel and Outlook
QuickBooks
Visual Matrix
LMS
Contact this candidate