Customer Service Sales
Resume:
Jennifer Cruickshank
*********@*****.***
Current Address:
Aurora, Ontario L4G 7K2
Objective
To secure a full time position in a reputable, forward-moving, organization with the
highest of standards, utilizing my skills, knowledge, abilities and education to contribute
and make a difference within my community
Education
Seneca College Toronto, Ont.
School of Business Management – Graduate Program
• Business Management – Graduated with Honours, August 2012
• Strong focus on Corporate Social Responsibility & Marketing
• Internship with IT company (Softchoice) as Sustainability Intern
• Overall 89% Average
Queens University Kingston, Ont.
• Bachelor of Arts in Environment Science/Human Geography, June 2010
• Strong focus on Research, Conservation & Human Demographics
• Treasurer of QBES (Queens Biomedical Ethics Society)
• Intern with The Frontenac Arch Biosphere Reserve – studying the area’s soil
Pickering College Newmarket, Ontario
• Private High School
• Ontario Scholar 92% Average
• Accepted into Leadership Program (2002-2006)
Experience
Envoy Express, Concord, Ontario Customer Service Manager 2012 - Current
• Provide clients with the highest level of customer service on a daily basis
• Manage and communicate accounts receivable and biweekly payroll
• Manage day-to-day general office administrative duties (answering phones, scheduling
meetings, responding to emails etc.)
• Plan and Co-ordinate company events for over 300 clients and employees
• Train and onboard new staff successfully
Ricki’s, Aurora, Ontario Shift Manager (Part-time) 11/2011 – Current
• Lead sales associates to reaching their sales goals and targets through positive
reinforcement, creating contests to boost sales and encourage associates to always put
their best foot forward and provide a positive experience to all customers
• Assist customers in finding professional clothing through dedicated customer service and
asking the right questions
• Meet and often exceed weekly sales targets on a consistent basis
• Training of new staff – through product knowledge, use of POS system and customer
interaction
• Succeed in solving customer complaints and problems through effective listening skills
and decisive problem solving
Softchoice, Toronto, Ontario Sustainability Intern 10/2011- 08/2012
• Planned and mediated “Green Team” meetings
• Engaged employees and shareholders in green initiatives
• Developed and implemented sustainable activities throughout head office, following up
with waste and energy audits to gauge activities’ effectiveness.
Silv-Econ, Newmarket, Ontario Forestry Field Assistant 2/2011 – 9/2011
• Conducted invasive insect survey for the Emerald Ash Borer throughout York Region
• Communicated project plans with the general public during the survey
• Learned and successfully applied tree & insect species identification techniques
• Used GIS & GPS to track trees and insects while in the field.
• Relayed research and data findings to York Region representatives, arborists, and
foresters
Activities
Big Brothers/Big Sisters of Kingston & York Region Volunteer 2006 & 2010
• Ran a “GO GIRLS!” group mentoring pre-teen girls on a weekly basis to teach them
about living a healthy lifestyle, balance and self-esteem
• Worked with a large team of volunteers to create fundraisers for BBBS
• Big Sister to a 6 year old girl in 2006 - weekly visits at her school where I helped my
little sister with her homework, read to her, played games and became a consistent and
available mentor for her when others were not available
Legallais Veterinary Hospital Volunteer Veterinary Assistant 2002-2006
• Provided basic care of cats and dogs recovering from procedures
• Assisted Doctors in various procedures on different animals
• Managed communication between animal’s owners and Veterinarians
Aurora Barbarians Women’s Rugby Team Captain 5/2003 – 9/2006
• Was selected to represent Aurora Barbarians Women’s First Team.
• Voted by my peers and coaching staff to position of team captain in final two summers
with the team
• Worked with coaches and volunteers to assist with daily team operations (organized
fundraisers and banquets, arranged for team transportation for road games etc.)
Pickering College Girls Rugby Team Captain 9/2002-6/2006
• Appointed the captain position by 22 team members and coaching staff
• Led Women’s team through strength, cardio, and skill drills during practice
• Worked with team coaching staff and administration to help with daily team operations
• Assisted in coaching teammates through goal setting exercises and followed up
throughout the season
• Successfully managed academic obligations while committing to a full practice and travel
competitions schedule
Skills
Quick and accurate data entry
Proficient in Microsoft Office
Customer Service
Data Analysis
GPS/GIS Software knowledge
Quantitative and Qualitative Research
Adobe Connect
SPSS Statistical Software
Sharepoint
Prezi
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