Manager Management

Brittany R. Singleton, MPT, ACCI, CWS, CSA

**** ********** ******* **** *****, Ohio 45040

Home: 513-***-**** Cell: 513-***-****

*************@*****.***

Objective: To continually effect people’s lives in a positive way while striving for professional

excellence and growth.

Degrees: Auburn University

B.S., June 1996

Exercise Science

Andrews University

M.P.T., October 1999

Physical Therapy

Work Experience Concentra-Urgent Care and Occupational Medicine, Cincinnati,

Indianapolis, Columbus

Area Operations Director, Sept 2013 to present

• Operations of 6 centers, 10 health and wellness centers, and 200+ direct

reports

• Manage and drive NPER and NPS (patient satisfaction measure)

• Develop Strategic Market Plan

• Analyze budgetary opportunity

• Strategize around P&Ls monthly/annually

• Bench next level successor

• Lead and Mentor two Assistant Area Operations Directors and six Center

Directors

• Change staffing patterns based on efficiencies and FTE management

reports

• Strategically develop error free repeatable processes

• Build business through IMPACT plan development

• Drive specialist opportunity at all centers and addition of 2 new

specialists

• Communicate processes for effective execution

• Inspire and Motivate through positive communication

• Develop relationships for overall buy-in and improve outcomes

Kindred Healthcare- RehabCare Division, Cincinnati, Ohio

Executive Director/ Marketing Coordinator

In-patient Rehab Units Mercy West, Sept 2011 to Sept 2013

• Operations of two separate rehab units and 22 beds

• Manage and drive marketing efforts

• Develop Strategic Initiatives to meet and exceed budgetary expectations

• Review P&L to assure budget exceeded

• Increase in CMI from 1.12 to 1.24

• Increased ADC over budget

• 8% growth YTD with volume initiatives and marketing strategy

• Business Development with a structured, error-free process

• Quality initiatives to assure accuracy with reporting metrics

• Communicate initiatives to place our hospitals in the top quartile for

patient satisfaction

• Patient Satisfaction 98%

• Communicate to c-suite executives operational, financial, and quality

outcomes and performance

Sinclair Community College, Mason, Ohio

Adjunct Faculty Member, 2006-2007, 2011

• Educate and communicate principles of physical therapy

SMART Healthcare Services Corporation, Cincinnati, Ohio

Consultant, 2011 to present

• On-site training for improved efficiencies

• Communicate strategies for growth and development

• Prn therapist

Saber Healthcare Group, Cleveland, Ohio

Operations Consultant-Clinical Specialist, July 2007 to September 2011

• Multi-site management

• Hiring of therapy staff including Director of Therapy (DOR)

• Orientation and training of DOR

• Oversight of PPS management

• Start-up of new computer and billing system

• M.D.S 3.0 training

• Establishment of prn staff

• Review of profit and loss financials

• Growth of revenue by efficient management

• Collaborated with Administrator to meet goals

• Denial management including re-determination, re-consideration, and

administrative law judge hearings with >90% success rate

Concept Rehab Inc., Toledo, Ohio

Operations Manager, 2005 to 2007

• Multi-site management

• Financial planning and assessment

• Performed annual reviews

• Clinical education for student affiliations

• Caseload development education

• PPS/MDS education

• All staff orientation

The Nursing Home Group-Rehabilitation Services, Cincinnati, Ohio

Area Manager of Operations, 2003 to 2005

• Multi-site management of 30+ facilities

• Educated teams on PPS

• Reviewed monthly revenue with Regional Director of Operations

• Mentored Managers

• Oriented new staff

• Organized monthly manager meetings

• Performed facility audits

• Increased regional Part B caseload

• Increased monthly efficiency

• Recruitment and retention of employees

Accomplishments/Memberships:

White House Intern, Washington, D.C.-1996

Hinsdale Hospital-Paulson Rehab “STAR” recognized, 2000

Credentialed Clinical Instructor, APTA 2001

Advanced Credentialed Clinical Instructor, APTA 2011

APTA Member- member of Wound Care section, 1999 to present

ACHE Member, 2013, 2014- FACHE- 2016

Certified Wound Specialist- August 2012

Certified Senior Advisor- August 2014

References: Dr. Nicholas Godby, Director In-patient Rehab Mercy Fairfield- 513-***-****

Bridget McGovern, MBA, Area Operations Director Concentra- 502-***-****

Greg Dick, PT, Area Therapy Director Concentra- 513-***-****

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