DENISE CERAVOLO

acgugj@r.postjobfree.com (cell) 585-***-****

SUMMARY

Highly skilled, people-oriented individual with 14+ years of experience and proven record of success working in

progressively responsible positions within the arena of project management, sales, budgeting, finance and

administration Self-motivated, trustworthy professional with strengths in communication, organization, and

adaptability.

PROFESSIONAL EXPERIENCE

BJ’SWHOLESALE CLUB, Henrietta NY 2011-2014

Demo Specialty Sales Manager

• Supervised and scheduled 8-10 Merchandise Sales Demonstrators

• Increased weekly and quarterly sales from 120% to the high of 698%

• Analyzed three weeks prior sales for projection of weekly individual sales goals

• Demo Department made consistent top sales for region, zone and company

• Made top 20 individual sales for the entire company

• Supervised three demonstrators which made top 20 individual sales for the entire company

• Awarded top star of the month for the individual BJ’s

• Created and implemented recipes and ideas to increase sales

• Sanitation and food safety ready for audit

SOUTHTOWNE VETERINARY HOSPITAL, Henrietta, NY 2008 - 2011

Front Office Management

Managed the front office of a high-volume veterinary hospital. Performed multiple tasks including but not limited

to:

• Scheduled surgeries for both vets

• Managed emergency calls and collected all pertinent data as to whether the emergency was immediate or

able to wait for an office visit

• Scheduled appointments, obtained patient history and performed medical chart set-up

• Medication management per physician instruction

• Accounts Receivable

THE HOME DEPOT-Pro Sales Dept., Penfield, NY 2006 - 2008

Sales and Service

Sales and service which included but were not limited to:

• Inside sales and cold calling to contractors, apartment complexes and hotels

• Designed garages and custom decks with computer program for contractors to bid

• Extensive training for all departments related to contractor sales

• Created signage and set up displays for weekly specials

• Responsible for ordering, locating and bringing all materials in on time for large jobs

JON-LAR HOMES, INC, Webster, NY 2004 – 2005

Project Manager

• Responsible for creating and tracking costs to stay on budget for new home construction. Budgets started at $195K and up.

• Created timeline and scheduled sub-contractors throughout the life of the project.

• Contributing team member for design review and homeowner selections of all building materials throughout life of project.

• Ordered and scheduled delivery of building materials and managed any delays/backorders.

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• Responsible for pricing change orders and upgrades for all new custom builds.

• Entered and paid all vendor and sub-contractor invoices.

ELEPHANT, INC, Rochester, NY 2000 – 2004

Business Manager/Owner

• Wrote the business plan that was vital in securing a line of credit.

• Created marketing brochures and solicited new business

• Obtained professional affiliations to produce company growth

• Implemented and presented weekly, monthly, quarterly and yearly projections to the finance committee and advisory board.

• Forecasted budgets, expenditures, tracked all job costs

• Final year end tax preparation.

RICHARD GOLLEL & COMPANIES – TIE DEVELOPMENT, INC., 1998 - 2000

Rochester, NY

Project Manager

• Participated in pre-construction meetings and plan review meetings with town building department to obtain all necessary permits

and RG&E for right-of-way.

• Created realistic budgets and tracked all expenditures for all projects ranging up to $5MM

• Selected interior and exterior building materials and colors for decorating and design.

• Worked closely with the site superintendent to complete on time, on budget and quality project.

• Successfully bid out construction projects and negotiated bids and contracts with the sub-contractors and owner/tenants.

• Created all sub-contractor contracts, owner/tenant contracts, supplier purchase orders, change orders and scope of work exhibits.

• Responsible for all job costing, phase coding and approval of all sub-contractor and vendor invoices for payment.

THE SUTHERLAND GROUP, LTD, Rochester, NY 1997 - 1998

Executive Administrator to the Senior Vice President

• Trained program managers on weekly/monthly forecasting process and labor to revenue report.

• Tracked all month ending revenue figures with the general managers.

• Implemented a labor and revenue reporting system.

• Reviewed program budgets for new programs and growth programs.

• General administrative duties.

FLOWER CITY HABITAT FOR HUMANITY, Rochester NY 1993-1996

Business Manager/Project Coordinator

• Restructured accounting department and implemented new reporting system and new office procedures which provided readily

accessible information and resulted in recapturing long term debt and saved over $10,000 per year

• Successfully directed a property maintenance team of volunteers to service a diverse group of homeowners for all rental and new

warranty properties, resulting in a reduction of repair items from 500-5

• Reported monthly, quarterly and yearly projections to the finance committee and board

• Prepared financial statements for closings

• Administered $600,000 budget and managed all cash flowing through the organization

• Developed and projected budgets for fiscal year planning

• Assisted in set up and completion of marketing and fundraising projects

• Assisted new homeowners in selecting carpeting, cabinets and colors for their new home

• Project coordinator for new construction

• Managed financial relations with suppliers to regulate cash flow

• Responsible for hiring, training and supervision of support staff

• Implemented computer network system

• Worked on creating new data base in Microsoft Access

EDUCATION

Monroe Community College-Associates in Business

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TECHNICAL SKILLS

Proficient in Excel, Microsoft Word, Microsoft Publisher, Outlook, Peachtree

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