Customer Service Manager
Resume:
Alonzo Williams **********@*****.*** 619-***-**** (home) San Diego,
California
Summary
Senior Customer Service Professional with 20 plus Years background in the
telecommunications industry. Retail, Customer Service and Technical
Services included.Broad knowledge of VoIP products and services. Interested
in pursuing a management position.
Career Highlights
I have exceeded expectations and have won several awards for my customer
service and technical skills, Have assisted in new strategies to help
current company continue to grow in revenue. Have also participated in
employee building and motivational training.
Experience
Personal Solutions Advisor
Time Warner Cable Inc.
September 2011 - Present (3 years 2 months) . San Diego, California
Successful & varied experience in Customer Service,Data Analyzing and
Public Relations.Developed oral and written presentations to upper
management. Ability to function successfully with time restraints
(deadlines), technical problem solving, and highly stressful situations.
Inventory and e-commerce processes.
Skills: I am proficient with most Microsoft programs
Escrow Manager
Namedrive
April 2008 - August 2011 (3 years 4 months) . Fort Worth, Texas
Acted as liaison for buyers and sellers in the domain industry.
Managed sales of domains both domestically and internationally.
Skills: Keyword expertise
Recruiter
Hudson Health Plan
February 2006 - March 2008 (2 years 1 months) . Tarrytown New York
Recruited and signed uninsured women and children and families up for
health Insurance.
Skills: Health care recruitment policies and guidelines.
Retail Store Assistant Manager
Advance Auto Parts, Inc.
August 2003 - March 2006 (2 years 7 months) . Liberty New York
Managed everyday duties of Reatail auto parts store.. included bank drops,
hiring of staff and general store upkeep.
Skills: Store displays
Education
William L Dickinson
High School or equivalent
Business preperation and college preparatory.
1975 - 1979
Professional Memberships/Awards
. Multiple "best employee awards"
Interests
. Sports, Culture, History
Skills
Languages
. English (Fluent)
References
Ophelia Wright
Mail Supervisor, United States Postal Service
Professional
Joyce Bacani
Personal Solutions Advisor, Time Warner Cable Inc.
*****.******@*******.***
Professional
Contact this candidate