Customer Service Quality Assurance
Resume:
Joe L. Stinson
Deatsville, AL **022
Cell: 334-***-****
Senior Manufacturing Facilitator
Professional experience reflects over 20 years of leadership in complex,
competitive and highly regulated industries. Experienced in fast-paced, high-
tech environments requiring expertise in manufacturing, welding, OSHA,
production scheduling, customer service, inventory, quality management, team
building, cost reduction, lean manufacturing, risk management, cost control and
troubleshooting.
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Strong leadership and motivational skills; proven ability to quickly build rapport,
establish trust, train and motivate people of all levels to achieve their maximum
potential while attaining corporate objective
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Excellent strategies; Effective in developing and implementing strategies and
techniques from concept to completion, resulting in greater revenue volume and team
efficiency
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Resourceful and well-organized; Skilled in activity planning, task management and
follow through
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Keen sense of responsibility; solid professional standards; excellent track record of
dependability
Professional Experience
Best Buy
Customer Service / Delivery Driver
Montgomery, AL
2004 to Present
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Assume full responsibility for delivering various appliances and electronics to
commercial and residential properties.
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Developed excellent customer relationships with up to 45 weekly internal and
external customers.
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Setup and troubleshoot equipment using operational guidelines and instruction
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Receive product and ensure quality
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Provide excellent customer service via phone and face to face interaction
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Perform quality assurance and inventory management
Rheem Manufacturing Company
Manufacturing Production Supervisor
Montgomery, AL
2000 to 2011
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Managed production activities for 80+ employees, including production and
maintenance personnel to ensure the manufacturing of high quality products in
the most cost effective manner
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Led, mentored and motivated all production members
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Identified and implemented productivity improvement programs using time
reduction and other lean manufacturing techniques
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Oversaw and signed off new setups, processes and samples initiated into
production
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Made efficiency improvements, waste reductions, and process improvements
throughout the facility
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Established production and quality standards
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Assisted in creating a master schedule to establish sequence and lead-time of
production & meet completion dates according to sales and/or customer
orders
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Planned sequence of operations to expedite orders through the manufacturing
facility
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Analyzed and suggested/ implemented solutions to production variances and
perform root cause on discrepancies
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Influenced plant wide safety programs in order to provide a safe and clean
workplace for employees
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Managed inventory and implement systems to improve cost, quality and
service.
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Trained in ISO 9000
Education / Training
Sidney Lanier High School
Diploma/General Studies
Skills and Abilities:
Computer : Excel, All Windows Platforms
**REFERENCES AVAILABLE UPON REQUEST**
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