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Customer Service Quality Assurance

Location:
Deatsville, AL
Posted:
November 25, 2014

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Resume:

Joe L. Stinson

** ****** *****

Deatsville, AL **022

Cell: 334-***-****

Senior Manufacturing Facilitator

Professional experience reflects over 20 years of leadership in complex,

competitive and highly regulated industries. Experienced in fast-paced, high-

tech environments requiring expertise in manufacturing, welding, OSHA,

production scheduling, customer service, inventory, quality management, team

building, cost reduction, lean manufacturing, risk management, cost control and

troubleshooting.

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Strong leadership and motivational skills; proven ability to quickly build rapport,

establish trust, train and motivate people of all levels to achieve their maximum

potential while attaining corporate objective

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Excellent strategies; Effective in developing and implementing strategies and

techniques from concept to completion, resulting in greater revenue volume and team

efficiency

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Resourceful and well-organized; Skilled in activity planning, task management and

follow through

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Keen sense of responsibility; solid professional standards; excellent track record of

dependability

Professional Experience

Best Buy

Customer Service / Delivery Driver

Montgomery, AL

2004 to Present

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Assume full responsibility for delivering various appliances and electronics to

commercial and residential properties.

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Developed excellent customer relationships with up to 45 weekly internal and

external customers.

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Setup and troubleshoot equipment using operational guidelines and instruction

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Receive product and ensure quality

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Provide excellent customer service via phone and face to face interaction

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Perform quality assurance and inventory management

Rheem Manufacturing Company

Manufacturing Production Supervisor

Montgomery, AL

2000 to 2011

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Managed production activities for 80+ employees, including production and

maintenance personnel to ensure the manufacturing of high quality products in

the most cost effective manner

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Led, mentored and motivated all production members

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Identified and implemented productivity improvement programs using time

reduction and other lean manufacturing techniques

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Oversaw and signed off new setups, processes and samples initiated into

production

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Made efficiency improvements, waste reductions, and process improvements

throughout the facility

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Established production and quality standards

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Assisted in creating a master schedule to establish sequence and lead-time of

production & meet completion dates according to sales and/or customer

orders

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Planned sequence of operations to expedite orders through the manufacturing

facility

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Analyzed and suggested/ implemented solutions to production variances and

perform root cause on discrepancies

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Influenced plant wide safety programs in order to provide a safe and clean

workplace for employees

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Managed inventory and implement systems to improve cost, quality and

service.

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Trained in ISO 9000

Education / Training

Sidney Lanier High School

Diploma/General Studies

Skills and Abilities:

Computer : Excel, All Windows Platforms

**REFERENCES AVAILABLE UPON REQUEST**



Contact this candidate