Customer Service Assistant

Lu (Jessica) Li

***L Windermere Road, London, ON N6G 2J7, Tel: 519-***-****, Email: *********@*****.***

Highlights of Qualifications

Educated in Statistics and Finance

Experienced in Financial Analysis, Data Management and Customer Services

Proficient in the use of Microsoft Office Suite (Word, Excel, Access, PowerPoint)

Bilingual: English and Mandarin, good at verbal and written communication in both

Enthusiastic, organized and a good team worker

Experience and Volunteer Work

Database Assistant/ Analyst (Volunteer)

London Cross Cultural Learner Center, London, ON Aug 2014 - Present

Entered and updated clients and volunteers’ information into database (Access), such as name,

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contact, address, interests and nationality, to maintain the accuracy of records in system

- Analyzed quantitative and qualitative data from survey questionnaires using Excel

spreadsheets; plotted graphs and wrote reports to manager

- Assisted with regular bookkeeping by collecting receipts, recording and posting transactions

- Assisted in organizing events to create reputation for quality customer service s

- Received and placed telephone calls to inform clients information or solve their problems

Teaching Assistant

Department of Statistical and Actuarial Sciences, Western University Sep 2012 - Apr 2014

- Assisted undergraduate students review classes in mathematics and statistics, resulting in

fresh ideas, efficient learning strategies and developed my technical communication skills;

developed strategies to present professional knowledge effectively or in an easy way

- Organized the set up and proctored exams for up to 400 students, maintaining order,

confidentiality and the integrity of the examination process by dealing with unexpected

situations and emergencies calmly

Financial Analyst (Co-op)

Bank of China, Tianjin, China Dec 2011 - Mar 2012

- Reviewed and analyzed financial reports of branches using Word and Excel; provided timely

and accurate recommendations to management for decision making purposes, ensuring

adherence to bank’s targets

- Provided information to management by assembling and summarizing data; preparing reports;

making presentations of findings using Microsoft Office Suite

Supermarket Greeter & Cashier

Lotus Market, Tianjin, China May 2008 - Jul 2008

Education

M.Sc. in Statistics, Western University, London, ON Jun 2014

B.Sc. in Finance, Wuhan University, China Jun 2012

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