Human Resources Management

Linda M. Sanders, M.A., PHR

Chicago, Illinois ***43

C: 773-***-**** **********@*******.***

Objective

Seeking a Human Resources position in the healthcare industry.

Professional Experience

Chicago State University, Adjunct Lecturer 2008 -

Present

ADVOCATE HEALTHCARE 2007-2014

Advocate Health Care includes 16 hospitals, Advocate Medical Group, a Home Care Company & a Laboratory Joint Venture (ACL

Laboratories) comprising of over 35,000 employees.

Illinois Masonic Medical Center, 2011 – 2014

Manager, Human Resources

Served as an HR business partner, providing full-range of HR support and direction including guidance, advice, and counsel, to directors,

managers and associates comprising of 2,400 employees.

• Led the talent management with executive team, directors, and managers which resulted in 3 promotions, 6 successors

identified, and development plans for leaders.

• Direct and participate in employee relations functions such as dispute resolution, discipline, communications and reward

practices.

• Improved associate engagement participation rate up to 72% by coaching leaders on employee relations practices necessary to

maintain a positive employment relationship and commitment.

• Partnered with and coached leaders in interpretation of associate engagement data results along with the development of

improvement action plans which resulted in a group’s 99% satisfaction rate.

• Reduced overall turnover to 8.62% and first year turnover to 13.85%, by implementing a new Attendance policy and a new

orientation program.

• Represented the interests of the corporation in associate, management, and third party interventions which resulted in

5 out of 7 EEOC complaints dismissed.

• Developed, coached, and managed leadership competency to promote employee relations and reduced the number of formal

grievances.

• Partnered with and educated leaders within their first 30 days to guide them on the use of human resources policies and tools.

• Working knowledge of compensation, benefits, and regulations, including employment law, EEOC, IDHR, DOL, FMLA and

ADA which resulted in 80% of avoidance in employment-related risks.

• Led a team of managers to create a process that captured concerns from business community leaders; this resulted in 100%

response to those concerns thus strengthened the hospital’s relationship with the community.

ACL Laboratories, Rosemont, Illinois, 2007 – 2011

Human Resources Specialist

Supported 250 employees through a full range of associate relations services to support ACL’s initiatives and ensure our policies are in

compliance applied consistently across the organization.

• Partnered with the Vice President, Central lab to improve associate engagement participation rate up to 90%.

• Developed an Associate Engagement team comprised of 16 associates to create programs to enhance the work environment.

• Collaborated with Education Consultant to create and implement a Leadership Development program for which 12 leaders were

identified to participate.

• Designed and implemented new orientation program which increased associate engagement and satisfaction thus reducing

new-hire questions and concerns.

• Conducted on-going training for ACL’s management and associates on new initiatives and policies.

• Coached and consulted with leadership on training, performance management, employee relations, compensation, and

organizational development.

• Conducted investigations on reports of discrimination and harassment which avoided investigations from external parties.

• Led recognition initiatives across ACL and ensured managers and associates were informed of such activities.

• Introduced and implemented the concept of Appreciative Inquiry in associate focus groups to promote knowledge of the lab

environment.

• Consulted with legal counsel with regard to Advocate policy and practice.

TRANSUNION, LLC, Chicago, Illinois 1997 – 2007

TransUnion is a global leader in credit and information management, operating in 33 countries, and comprised of 4,000 employees.

Human Resources Consultant, 1999-2007

Provided HR support to 300 associates (Accounting, General Counsel, Marketing, Facilities, and Douglas-Danielle, an acquired

business) with an emphasis on employee relations, training, recruitment, performance management, and compensation.

Human Resources Analyst, 1998-1999

Provided HR support to Accounting department, 150 associates, with a focus on policy interpretation, employee relations, talent

development and recruitment.

Human Resources Representative, 1997-1998

• Led recruitment for exempt and non-exempt positions in assigned business units and created a pipeline of candidates to reduce

the days open.

• Developed and maintained partnerships with universities to create a pipeline of candidates.

• Worked collaboratively with compensation consultants to complete a market study which resulted in 70 new job positions in 6

months to merge associates from an acquisition into the parent company.

• Partner with managers to forecast staffing needs. Developed recruitment strategies to create a pipeline of candidates to fill

positions.

• Consulted with business unit executives and managers to develop a thorough understanding of its operations and its Human

Resource issues in areas such as employment, counseling, compensation, benefits, leader development.

• Ensure and maintain consistent Human Resources practices across all corporate functions while balancing the individual needs

of the business.

• Communicated Human Resources activity and initiatives across all businesses to ensure managers and associates are informed

and consistent in the practice of such activity.

• Participated in College recruitment for IT, Marketing, and Accounting positions.

• Provide benefit and compensation consulting to managers and associates. Partnered with subject matter experts to implement

programs such as job evaluation process, merit cycles and performance management.

SWISSOTEL CHICAGO, Chicago, Illinois 1994 –

1997

Swissotel is a distinctive global collection of hotel and resorts.

Human Resources Coordinator

Reporting to the Director of Human Resources provided administrative support for 300 employees.

• Conducted telephone surveys with peer hotel to obtain competitive data for converting to a new health plan.

• Assisted in the design and rollout of Swissotel’s newsletter.

• Trained new HR staff on policies and procedures.

• Managed monthly premiums for health insurance, disability claims, and worker’s compensation.

Updated company policies and procedures for the opening of a new hotel.

• Screen and interview applicants for non-exempt positions.

• Tracked employment changes for new hires, transfers, and terminations.

Education

M.A. Liberal Arts, University of Illinois at Chicago August 1994

B.S. Liberal Arts, Loyola University of Chicago January 1991

Computer Skills

PeopleSoft v.8.9; Microsoft Word (Excel and PowerPoint); Lawson, Tableau

Professional Affiliations & Development

Society of Human Resources Management (SHRM)

Certified Professional in Human Resources (PHR)

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