Customer Service Sales

Ruth Edwards *********@***.***

**** ******* **. **** #* Apt #85 Las Vegas NV 89103 702-***-**** - Home

Strategic and solutions-oriented Professional with more than 24 years of experience managing

medium and large customer accounts and account teams. Embraces proactive leadership

philosophy. Resourceful, creative, and persistent in directing customer accounts and account

teams. Highly skilled communicator and self-starter. Adept at translating business needs into

actionable technology plans. Skill sets encompass Account Management, People Management,

and Project Management.

SUMMARY OF QUALIFICATIONS

• Highly motivated individual providing 28 years of experience in the hospitality/customer

service industry

• Exceptional written and oral communication skills

• Demonstrated ability to develop and maintain excellent long term client relationships

• Ability to interact with a variety of individuals in a courteous, professional manner

• Proven capability to work well under pressure and within tight deadlines

• Proactive leader recognized for team building skills and superior client service

• Extensive experience preparing eloquent and organized marketing materials

• Advanced proficiency in MS Office, Windows 7, MS Exchange,

Excel, Word, Power Point, Management, Documentation, Internet Research

• Typing – 75 WPM

PROFESSIONAL EXPERIENCE

UPS Call Center Las Vegas, NV 10/24/2012 – 01/2013

Tracking Department

TD Bank Call Center Mt. Laurel NJ

Senior Call Center Administrator, 06/2005 – 06/2012

• Managed and Supervised a team of 7 Account Representatives, and their respective 61

accounts

• Personally Managed 14 Business Critical Accounts

• Functioned as a single point of contact between TD Bank and customer accounts

• Provided Escalations Management and ownership of ultimate problem resolution

• Designed the FY 2012 training curriculum for a team of 18 Account Managers

• Conducted regular conference calls, Road map sessions and reporting to customer

accounts

• Supported TD Bank Sales and Service Teams with resolution of customer issues

impeding Sales activity

• Management of upcoming customer product launches and ongoing project management

• Responsible for coordination of all client meetings.

• Developed a tracking system to ensure timely and appropriate scheduling,

• Created meeting materials including spreadsheets and executive summaries when needed

Ensured successful follow up on action items resulting from meetings.

• Handled customer accounts questions and concerns of due date or past due accounts.

• Managed daily work flow of partners, appropriately prioritizing tasks and obligations.

• Organized and performed office administrative tasks including all client correspondence,

marketing, and general client service requests.

• Act as a liaison between current account customers and bank location complaints

• Provided a total view of company departments and descriptions of financial offers to

partnering companies and banking customers.

Electric Mobility World, Sewell, NJ

Executive Sales Support Representative, 01/2003 06/2005

• Interaction with executive contacts on discovery and requirements for complex Accounts.

Projects Translate business problems into technical solutions and implementations consistent

with Corporate standards

• Managed the transition of programs from design to delivery to ensure quality

implementation

• Assisted Company’s Account teams with securing $6.9 Million in revenue on large

Electric Mobility Chair Company opportunity

• Acted as a single point of contact for customer escalations. *Managed and owned these

issues to resolution

• Developed and maintained customer relationships and support plans

• Provided and Managed Corporate employee training and materials

• Performed customer relations of Pre/New clients for new products and sales,

• Scheduled outside field support representatives for technical sales

• Handled field support representatives inquiries regarding leads and sales

• Accurately performed tasks verifying accounting, budgeting, and ledger of corporate

sales.

• Successfully handled customer service inquiries

• Promoted to Executive Sales Support Rep due to outstanding performance

• Assisted in Receptionist/Customer Services duties

Harte Hanks Response Management, Cherry Hill, NJ

Telephone Account Executive, 01/2002 01/2003

• Mentor and trainer to new Technical Account Managers

• Co-Lead for consulting teams while also maintaining a customer account base

• Managed all aspects of Account relationship and interacted internally with Harte Hanks

Account Teams to maximize business effectiveness within target accounts

• Performed customer relations of various bank clients

• Promote and generate new account services and internet sales

• Coordinate employee training for corporate employees and consultants

• Provide sales account training for corporate employee for 1st shift

• Responsible for answering the phone & directing clients to the appropriate team member

in a courteous and efficient manner

• Greeted clients in the office in a professional and pleasant way

• Responsible for keeping the general appearance of the office clean and organization best

practices

• Promoted to Executive Account Sales

RMH Tele-Services, Delran, NJ

Senior Business Manager, 04/1998 01/2002

• Directed the development and management of Eastern Regional wholesale accounts

• Exceeded annual sales quota by $500,000 and gross profit by 30%

• Achieved over $3.5 million dollars in sales over a 4 year period setting company records

for most new accounts created in one quarter

• Designed both print and email-oriented marketing materials for territory

• Responsible for answering the phone & directing clients to the appropriate team member

in a courteous and efficient manner

Pro Direct, Cherry Hill, NJ

Lead Sales Manager, 02/1994 04/1998

• Promoted new account services for Visa and MasterCard.

• Generated new business/customer account transactions into the corporate database.

• Coordinate employee training for corporate employees and consultants

• Provide seminar training for bank clients

• Implemented marketing campaigns for successful company promotions for Corporate

EDUCATION

• 2014 - MHA Degree in Hospitality Administration – University of Nevada at Las Vegas,

(Business Administration)

• 1984 - HS Diploma in Academic/Business Curriculum, Vineland High School –

Vineland, NJ

REFERENCES

• Available upon request

Contact this candidate