Administrative position

OLGA FRUNZA

** ********* ***, ********* ** L*J *M9 647-***-**** ****.******.**@*****.***

OBJECTIVE

A Customer Service or Administrative position

SUMMARY OF QUALIFICATIONS

• More than 6 years experience providing professional administrative services

• Excellent file management, administration, scheduling, reporting and general office duties

• Experienced dealing with confidential documents, following company’s policies and procedures

• Excellent communication skills and dedicated team player with good problem solving skills

• User of PC, Excel, Word, keyboarding skills with the ability to type 30+ wpm

RELEVANT SKILLS

Customer Service

• Answered a multiple phone lines and redirected calls in a quick and professional manner

• Greeted visitors and escorted them to their specific destinations

• Responsible for scheduling meetings, confirming and cancellations of appointments

• Prepared and typed legal offers & documents with accuracy

• Updated customer information using Excel and Word database for accurate client records

• Managed all incoming and outgoing e mail and mail, courier pick up and deliveries

• Performed general administrative tasks, including printing, filing, faxing, scanning, and photocopying

• Handled delicate situations by providing excellent customer service complying to customer request and

special needs

Administrative

• Answered a 4 lines telephone system, received 20 25 calls per day

• Provided information to customers about tickets in any destination; booked and arranged travel plans

and trips

• Prepared and typed documents, offers and reports

• Provided great customer service on a daily basis

• Handled cash transactions and secured payments

• Communicated with clients in English, Russian and Romanian

WORK EXPERIENCE

Receptionist Michael Daniel Realty INC., Toronto, ON (2013 2014)

Travel Agent Pasargad Travel INC., Toronto, ON (March May 2012)

Journalist Editor Publishing House «Victoria Gomon», Chishinau, Moldova (2009 2011)

Adverting Manager Trading Company «Partener Garant», Chishinau, Moldova (2008–2009)

EDUCATION / CERTIFICATIONS

Certificate TICO Education Standards Travel Counsellor Exam, as required by the Travel Industry Act,

Ontario Regulation 26/05. Certificate Number T737176 (2012)

Basics of Business Certificate

Center of Courses RomExpress, Chishinau, Moldova (2008)

Bachelor’s degree in Journalism and Communication Science

University State of Moldova (USM) (2004 2008)

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