Technical Support

SURINDER KUMAR BANSAL

** ********** ****. ******** ** 7A R8 Cell: 647-***-****, Email :

***********@*****.***

OBJECTIVE

Seeking a challenging position as Desktop Support / IT Technical Support / Help desk Analyst

PROFESSIONAL ACCOMPLISHMENTS

Provided hardware / software installation, server and desktop maintenance, troubleshoot

resolution, root cause analysis for a small to medium organisations LAN/Wan Environment. Over

8 years Hands-on experience and expertise in managing Client – Server infrastructure, LAN

network design, installation, configuration, integration,administration, maintenance and

troubleshooting of various desktops, servers, network, Desktop hardware, operating system,

LANs and other software applications

• CompTIA A+, Network+, Microsoft Certified Technology Specialist in Windows 7 and

Exchange Server 2010, MCITP /MCSA Server Administrator 2008, and MCP Professional

• Setup, maintain and troubleshoot computers and peripheral hardware : Desktop and

laptop systems, monitors, printers, external hard drives

• Install, configure, image and restore operating systems and Macintosh platforms; join

those computers to LAN network ; troubleshoot OS-related hardware and network problem on

windows platform; install ram, hard drive and other cards

• Create, administer, and delete workstations and user accounts in active directory(AD); join

workstations to Active directory (AD)

• Install, use and troubleshoot Microsoft office(word, Excel, PowerPoint, access, outlook,

etc.) version 2000-2013; adobe Photoshop, acrobat reader, Google chrome, Firefox, Simply and

QuickBooks software etc.,

• Communicate electronically using e-mail and phone system and in person with computer

users experiencing difficulties and provided advice and training to users

• Install, use and troubleshoot windows client and server operating systems: windows

NT,XP, Vista,Windows 7, Windows 8,server 2003, server 2008 and server 2012

• Troubleshooting desktop, laptop and server using remote login using team viewer, RD

Tabs and windows remote desktop application

• Pc tune-up,clean virus & Trojan’s using Bit defender, MacAfee, Norton and Trend

antivirus utilities

• Imaged and deployed windows 7 and XP using Ghost

• Maintain, update and create support documentation, instructional guides, and Escalate

problems, questions and requests to the appropriate person and or function as required

Personal Traits

• Professional, logical and able to provide effective solution to problems and Capable of

analysis, thinking outside the box and making decisions based on business constraints

• Lead through positive attitude, ownership, delegation, knowledge and teamwork

EDUCATION AND CERTIFICATIONS

• Bachelor of Science - Kurukshetra University, India

(Canadian Equivalency Bachelor’s Degree as per credential evaluation by WES)

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• Technical Facilitator Diploma from Academy of Learning, Brampton

• Diploma in Server Administration. from WinGenius Institute of Technology, Mississauga

• CompTIA A+, Net+

• MCTS-Windows 7 Configuration

• MCITP /MCSA Server Administration 2008

• Exchanger Server 2010

TECHNICAL CAPABILITIES

Operating System : MSDOS, Windows XP/vista/7/8,Macintosh and Server 2003,2008&2012

Antivirus : Norton, Microsoft Security, Trend Micro, MacAfee, Defender

Networking Tech. : TCP/IP, Routers, Hub/Switches, Wi-Fi Access Point,

Database : Microsoft Access, Oracle and MySQL

Software & Email : MS-Office 2003/2007/2010, Outlook 2003/2007/2010 and Exchange

2010, Adobe, Accounting and Designing etc.

Hardware : Assembling, Installation, Upgrading, Configuration and Troubleshooting

HP, Dell and IBM PC

PROFESSIONAL WORK HISTORY

DESKTOP SUPPORT TECHNICIAN/FACILITATOR JUL’ 2011- MAR’ 2014

Academy of Learning/CCBST, Brampton

• Installed, diagnosed, repaired, maintained and upgraded all PC hardware to ensure

optimal workstation performance.

• Provide on-site and remote troubleshooting and diagnosis of various computers, servers

and networking system, perform upgrades, configuration maintenance of system hardware and

software. Including Virus, Spyware, Adware and malware prevention and removal

• Bound computers to Active directory ; created, edited, deleted user accounts, groups and

workstations from active directory computers and users

• Installed use and troubleshoot office software including : Microsoft office, accounting

software, designing software etc.

• Technical support of Macintosh and windows users: troubleshoot OS and application

issues, system and software performance, hardware issue, printers, outlook e-mail and wireless

networking

• Install, use and troubleshoot windows client and server operating systems: windows

NT,XP, Vista,Windows 7, Windows 8,server 2003, server 2008 and server 2012

• Provided day-to-day technical support for end users to receive support and maintenance

within the company's desktop computer environment

• Answers various user inquiries, concerns and issues and ensures they are resolved in a

timely fashion. Responsible for all systems management/administration duties within the

organization.

IT SUPPORT TECHNICIAN Jul 1997 - Mar 2010

Zee Education Computer Centre, India

VOLUNTEER EXPERIENCE

TECHNICAL SUPPORT

IP Smarx Technologies Inc., Toronto, Ontario Aug 2012 - Sep 2012

• Developed and maintained a document system to maintain customer’s technical docs.

• Implemented and performed system and web administrative functions

• Built and supported custom-designed install and update environments on the Internet

• Managed hardware and software setup, installation, configuration, troubleshooting and

• Technical support for Server, network related issues

• Performed operating system upgrades, optimized and tuned system resource

• Collected and analyzed data to formulate strategy to improve platform performance

CUSTOMER SUPPORT & TECHNICIAN

Computer Window Inc., Brampton Jul 2010 – Dec 2011

• Provided information and technical support via telephone or emails

• Installed, configured, assembled and troubleshooting electronic equipment and computers

• Identified customers problems, concerns and accurately offered solutions

• Worked with inside sales staff to determine customer needs and provided sales support

Contact this candidate