Sales Service

CURRICULUM VITAE

Objective

To become a contributing consultant, in an organization for its

success, by applying the best business practices through innovative

solutions and constantly updating my skills.

Exp rience Summary :

. Working as E-Service officer in ICICI Bank from Aug 2013 to till date.

Education Qualification

. Intermediate (Office Assistant Ship) vocational with Stenography

(Lower)

. B.com (Bachelor of Commerce) from Sri Sai Degree College Dilsuknagar

Hyd.

. MBA (Finance) from Osmania University Hyderabad.

Work Experience:

Organization: ICICI Bank Gachibowli Hyderabad, India.

Company Profile: ICICI Bank was originally promoted in 1994 by ICICI

Limited, an Indian financial institution. ICICI bank is Indian largest

private sector bank in India. ICICI Bank offers a wide range of banking

products and financial services to corporate and retail banking through

various channels of ICICI group companies.

Job Profile: Joined as an (E-service officer) under Retail liabilities, all

types of banking services issue which a customer face using their account

by manual and online banking. Will be providing accurate resolution to

resolve the issue and guiding customers to how to use.

. Providing resolutions to customer queries which the customer is facing

by using Online Banking.

. Providing solutions by forwarding snap shots to customers to guide in

easy way.

. Finding the root cause of the reconciliation difference and raising

relevant complaints to the respective team and follow up with backend

regarding the discrepancy.

. Finding the fraudulent transactions and blocking the card accounts and

take the necessary actions.

. Providing controls to make sure fraudsters unable to exploit the

payments system.

. Posting the Balance adjustments from fraud and risk perspective if any

fraud happens.

. Advising or informing the customer about newly launched products like

new debit cards and maintaining service and sales level.

. Communicating with Card Associations and raising the Charge-backs for

fraudulent transactions as an Issuer and re-present the transactions

as an Acquirer.

. Handling BRDs Complaints and quires.

Achievements :

. Received floor Appreciations, and focus medal Copper and Bronze

medal for appreciations and achieving targets. Awards for

maintaining quality and Error free work.

. Performed two roles under Retail liabilities in PB and E.Service

simultaneously.

. Promoted as Team lead in very short span for making good sales

and resolutions in time.

Personal Details:

Name : Ravulakollu Naresh

Father's Name : (late) R.Swamy

Marital Status : Single

Nationality : Indian.

DATE:

Ravulakollu Naresh

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