Customer Relations

J ean n i e Gl o v er

** *** *** * ****

J as per, GA 3 0143

Phone : 602 .8 85.660 2

Email: jean nie_ az @y ah oo.c om

OB J ECTIVE

To be giv en the opp ortu nity to ex c el as a c reativ e and high ly s k illed pro fes s ional. To be c hallen ged to think

c ritic ally w ith c reativ e s olutions . Build rela tions hips and ex c eed ex pec tations .

QUA L IFICA TIONS

•Effec tiv e c ommun ic ation s k ills for reten tion in v ariou s job role s i.e. Membe rs, C lients, Studen ts

•Sales k now ledg e bas ed on s ales plan, goa ls and per forma nc e for the c ompan y and for indiv idua l

s uc c es s

•D ev elopme nt of pro duc t k now ledg e to driv e s ales

•Adv is or for On- Line Gra dua te and U nder gr adu ate s tudents enr olled in Bus ines s, Tec hno logy and

H uman Serv ic es

•Proje c t and Team Lea der for prin t and w eb media

•14 y ears of Gra phic D es ign ex per ienc e in both prin t and w eb media

•D ev elopme nt of pro fes s ional k now ledg e by c hoos ing div ers ified job role s

•Ex tens iv e ex per ienc e w ork ing w ith Ac c ount Ex ec utiv es, C SRs, Prod uc tion Teams and C lients

•Know ledg e on impos ing /c ompos ing v ariou s ty pes of lay outs for digital prin ters and 4 c olor offs et pre s s

EDUCATION

Th e A tl an ta Co l l eg e o f A r t•Atlanta, GA•9/92 –5 /9 6

B ac h el o r o f Fi n e A r ts D eg r ee : C o m p u ter Gr ap h i c s

Mo u n t Ver n o n Ch r i sti an A c ad em y•Atlanta, GA•9/88 –5/92

H i g h Sc h o o l D i p l o m a

EXPERIENCE

Per s o n al Tr ai n er

Go l d ’ Gy m•Gi l b er t, A Z•1 /13 –11 /2 4/14

s

R es pons ibilities inc lude d dev elo ping rela tions hips, des ign ing pro gr ams and meal plan s to s pec ific ally meet

c lients nee ds and goa ls . C oac h c lients throu gh w ork outs . Keep trac k of their pro gr es s . Sales and reten tion

of poten tial and ex is ting c lients . Educ ate c lients on nutrition and fitnes s .

Mem b er Rel ati o n s /Co m m u ni c ati o n s

Th e C l u b at Pr es c o tt L ak e s• Pr es c o tt, A Z• 6/11 – 2/1 2

1

R es pons ibilities inc lude d c ontac ting new golf membe rs, c oord inating membe r ev ents and ac tiv ities to

ac c limate new golf membe rs to the C lub, build rela tions hips w ith new, as w ell as tenur ed golf membe rs for

reten tion pur pos e s, c oord inate high ris k membe rs to re- ac c limate them to the C lub, maintain and upd ate the

w ebs ite/fac ebook, pro mote/mar k et all ac tiv ities /ev ents, plan and ex ec ute all family ac tiv ities /ev ents, notify all

membe rs of C lub new s throu gh Eblas ts, upd ate and maintain w eb c alend ar and attend meeting s ; Soc ial,

J unior and Staff meeting s .

Cu s to m er Ser v i c e/Retai l Sal es /Fr eel an c e

Or i g i n s /Es tee L au d e r•Ph o en i x, A Z•7/09 –1 2/12

R es pons ibilities inc lude d ope ning and c los ing the s tore, han dling the mone y and dep os its, s c hedulin g

app ointme nts and per formin g s k inc are/c olor c ons ultations w ith c lients . R es pons ible for s elling the pro duc ts,

bas ed on c lients nee ds and pro v iding c us tomer s erv ic e by buildin g c us tomer rela tions hips . C alling the

c lients for follow ups, ev ents and new pro duc ts help ed build the rela tions hips and k eep them c oming bac k .

Prod uc t k now ledg e and hea lth k now ledg e is als o a tool to help train/bu ild a s trong s elling team to help driv e

our bus ine s s .

Cu s to m er Ser v i c e/Co n c i er g e

C l ar en d o n H o tel an d Su i tes• Ph o en i x, A Z• 10/08 –4 /09

R es pons ibilities inc lude d boo k ing and res er v ations, gue s t c hec k -in and c hec k -out, gue s t s erv ic es, nigh t

aud it and c los ing of daily trans ac tion s .

A c ad em i c Co u n s el o r/Stu d en t Ser v i c es

U n i v er s i ty o f Ph o en i x –On -l i n e Mtn /Pl n s D i v i s i o n•Ph o en i x, A Z•1/2 2/08 –09 /08

R es pons ible for retain ing the s tudents enr olled in their D egre e pro gr ams . Main obje c tiv e w as to get the

s tudent to gra dua tion. Mana ge d 45 0 on- line s tudents . Adminis trativ e duties inc lude d rep or ts that req uire d

c ontac ting s tudents to dis c us s upc omin g s c hedule, new s tudent w elc ome c alls and daily gen era ted tas k s .

Thes e gen era ted tas k s c ame from an Ac tive Serv er Pages Portal w hic h pulled data from 3 datab as es . Time

mana ge ment and prio ritiz ing w ere c hallen ging . Eac h day w ould inc lude 3 hou rs on the pho ne w ith s tudents,

ans w erin g emails, admin is trativ e duties and als o w ork ing w ith the Finan c e and Enro llment C ouns elo rs for

our team (ak a Gra d Team) . Ac ademic s w ould ev alua te uno ffic ial trans c rip ts to help enr ollmen t get the

s tudents enr olled at U PX. W e, as a team, w ould als o dis c us s s tudent motiv ation and goa ls and the Finan c e

C ouns elo r w ould k eep the team informe d abo ut financ ial s tatus of s tudents .

Gr ap h i c Des i g n er /Pr o j ec t L ead

Si r Sp eed y• Sc o tts d al e, A Z• 7/05 –0 1/08

Mana ge d the Banne r H ealth Fac t Sheet Proje c t. Lea d D es igner for v ariou s c reativ e jobs ran ging from

bus ine s s c ollatera l to bro c hur es and pos tc ard s . Gain ed c us tomer s erv ic e ex per ienc e by hav ing dire c t

c ontac t w ith c lients . Verified digital files for the pro duc tion pro c es s ( Prefligh t). Lea rne d to ope rate 11 0s and

the 6 060 ( prin ters ), impos ing /c ompos ing files for prin ting. D es igned lay outs for new jobs . Lea rne d how to s et

files up that had v ariab le data. U s ing InD es ign, Illus trator, Ac roba t Photos ho p, Qua rk x pre s s, Publis her,

Mic ros oft W ord, Ex c el, Pow er Point and Fus ion Pro .

A WARDS

To p Per f o rm er

201 0 Orig ins /Es tee Lau der •Top Sales Prod uc er for Part-Tim e As s oc iate

B es t B l ac k & Wh i te Di s p l ay A d

19 98 Phoen ix Apar tment Guid e•Indigo C reek

REFERENCES

Valerie My ers

C lient

480 /2 27- 2055

J oleen Metz ler

The C lub at Pres c ott Lak es /Palmer Golf•Athletic C lub Super v is or

92 8/7 10- 717 3

Melis s a J ac k son

The C lub at Pres c ott Lak es /Palmer Golf•Form er Membe rs hip D irec tor

92 8/3 79- 040 6

Moniq ue H utc hins

Sepho ra •Store Mana ge r/For mer Orig ins

480 /2 36- 956 4

C arrie Miltenbe rg er- D uan e

Sepho ra •Store Mana ge r/For mer Orig ins

480 /3 85- 939 9

Tiffany Gun ther

U niv ers ity of Phoen ix •Enro llment C ouns elo r

602 /7 03- 492 0

R on Birc hen oug h

Sir Speed y Printing •Form er Prod uc tion Mana ge r

602 /6 97- 005 4

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