Engineer Information Technology
Resume:
Justiniano B Epistola III
**** * ***** ****** ****** City 1230
*********@*****.***
Salesforce System Administrator/Product Support Engineer
Professional Summary
As a Part of Salesforce Premier Support team I have learned that meeting business requirements is the
most Important thing that you should deliver to your Clients. Having as much as 12 cases handled a
day I can say that I am ready and capable in handling this Job as a System Administrator. I am a
certified Salesforce ADM 201, 211 and 401.
Professional Experiences
Mar 2014 - Present
Salesforce Technical Engineer Premiere tier 2.
HCL in the Philippines HCL Technologies National Capital Reg, Philippines
Job Summary
(See job summary on Jan 2013 - Mar 2014 )
Job Skills learned;
-Data Import using Data Loader, Import Wizard and Appexchange alternatives
-Data Export full and partial
-Reporting, Listview and Dashboard
-Workflow rules and Approval Process
-Validation Rules
-Email Template creation Text and HTML
-Mass Emailing
-Salesforce Customization (Objects, Fields and Tabs) designing
-Salesforce Permissions and Security.
-Salesforce User Management(Profiles and Roles)
-Salesforce Record security
-Salesforce For Outlook Record and Email Integration
-Connect for Outlook
-Salesforce Desktop Integrations such as Chatter Desktop and Salesforce Files
-Appexchange Installation and removal
January 2013 - March 2014
Salesforce Technical Engineer Premiere tier 2.
Stream Global Services Salesforce National Capital Reg, Philippines
Job Summary
At Salesforce support we handle cases ranging from Simple Organization modification request up to
setting up an organization base on the Business process of Clients. We handle Organization Setup,
Importing and Exporting critical data, Data cleansing, Report and Dashboard Creation, Emailing and
Activity Management, Email Integration and security setups.
Additionally we handle request from different clients using Salesforce native features and Salesforce
Appexchange Platforms.
We are handling a minimum of 12 cases and as much as 20 cases a day with in an 8 hour shift.
October 2012 - January 2013
Teleperformance Philippines
Call Center Agent
Job Summary
I have been in Teleperformance Philippines since september 2012 under Microsoft account, where i am
mainly troubleshooting Windows operating system, problems ranging from a simple mouse
disconnection problem up to registry problem and bios troubleshooting including printers and modems
troubleshooting and reset. Troubleshooting techniques ranging from simple power cycle to registry
editing and bios settings and reset. All must be properly documented step by step.
Jan 2011 - Jun 2012
LocalComputer Hardware technician
Job Summary
- Troubleshoot and repair Computers for optimal performance in shop and Homebase - Maintenance of
Computers Hardware and Software - Critical Software Updating
Education:
2009 Graduate
Bachelor's/College Degree in Nursing University of Baguio Philippines
2012 Graduate
Vocational Diploma / 2 year Course Certificate in Computer Science/Information Technology Major in
Computer Hardware and Computer Application, Datamex Computer College Pasay City Philippines
Additional Technical Skills
Computer Hardware And Software Repair
Computer Graphics, Computer Application,
Computer Assembling,
Computer Hardware Maintenance,
Computer Encoding, Salesforce
Contact this candidate