Customer Service Representative

YESENIA J. MOLINA ***-

***-****

**-**** ****** ******, ****** ON N6E 3C3

************@*******.***

OB JECTIVE To obtain a position as a Personal Support Worker in a company where I

can maximize my skills and experience to improve quality of time and

caring to people.

EDUCATION

July 2011 –Jan 2012 Personal Support Worker

triOS College, London, ON

February 2011 ESL Classes

G.A. Wheable Centre for Adult, London ON

January 2001 Microsoft Office and basic knowledge of Computer

Computer Centre, San Salvador, El Salvador, C.A.

QUALIFICATIONS/SKILLS 3 Years experience as Personal Support Worker

Valid CPR and First AID Certificate

Computer Skills : Microsoft Office Word, Excel, PowerPoint, Internet.

Nine years of customer service experience

Cauterization training

Experience dealing with people, problems and situations with honesty,

Integrity and personal ethic.

The Fundamentals of Hospice Palliative Care Core Program (St. Joseph,s

Health Care London)

WORK EXPERIENCE

January 2012 -Present Personal Support worker

Revera Home Health

Provided quality of care to elderly with different diagnosis

Provide ADL,s

Assist clients with rehabilitation programs

January 2011-Jan 2012 Support Worker Volunteer

COMMUNITY LIVING LONDON, London, ON

Provided quality of time to people with disabilities

Create ideas of entertainment

Provide support and care to others.

Work efficiently and accurately under pressure and with little or no

supervision.

Nov/07 to Nov/10 Customer Service Representative

ANGELO’S ITALIAN BAKERY, London Ontario

Provide customer service by maintaining highest degree of courtesy

in order to give satisfaction and quality all the time.

Responsible of controlling inventory of products

Reports of sales

Baking and making pastries and cakes

Train new employees

Work under pressure without supervision

January 2011 Manager Assistant

DINNERS CLUB EL SALVADOR, (CITIBANK), El Salvador, C.A.

Responsible of promotions and publicity of the credit card

Direct communication with publicity companies

Communication with potential clients

Supervise employees

Responsible for buying new equipments, payments for employees

and creditors.

Many tasks related to marketing and administration area.

REFERENCES Available upon request

11-1414 Ernest Avenue

London, ON

N6E-3C3

November, 27th, 2014

CHESHIRE

London, Ontario,

Please consider my application for the position of Personal Support Worker which was advertised on

November 21th through your website. In review of the attached resume you will find that I am highly

capable performing this role and associated functions.

After many years of working directly with people in diverse professional settings . I am seeking to

maximize my experience and skills in jobs related to caring for others . Ideally, this position will allow

me the opportunity to utilize my experience gained at Revera Home Health and others places. I also

have a Certificate from triOS College in Personal Support Worker,, Palliative Care training,

Cauterization training, recent CPR and First Aid certificate and others.

Thank you for your time and consideration in reviewing my resume. I am very confident that my

education, experience, and career goals match your requirements well. If you would like to reach me, for

an interview to discuss my qualifications and capabilities further, please call me at 226-***-**-**. I look

forward to meeting and talking with you.

Sincerely,

Yesenia Molina

Enclosure

Contact this candidate