Customer Service Representative

AKRITI

** ********** ***** ********, **, L*R *C*

Tel: 647-***-****, Email: *************@*******.***

. Recent graduate with a Computer Networking and Technical Support

Diploma from Seneca College.

. Possess PC hardware assembly and troubleshooting skills, as well as

computer network design, installation, and support abilities,

including CISCO router implementation.

. Able to understand business needs and translate sophisticated

technology to layman's terms.

. Adaptable in working with a variety of network protocols, hardware,

and software.

. Troubleshooting DNS, DHCP, Group Policies, Active Directory Services

and performance issues.

. Exceptional ability to diagnose and resolve client issues with

hardware maintenance, installations and upgrades.

. Highly-motivated, productive and customer-focused team player with

strong communication, interpersonal, time management and problem

solving skills.

. Reliable and dedicated with the ability to grasp and apply new

procedures quickly; organize and prioritize tasks to meet deadlines

and adapt readily to new challenges.

EDUCATION

Computer Networking and Technical Support Diploma

Seneca College, Toronto, Ontario

January 2013-August 2014

ACADEMIC PROJECTS

Project AS/400 Security Implementation Plan

Organization: Seneca College

June 2014 - August 2014

Description and Responsibilities

. Designed AS/400 security design for ABC Company with different

departments.

. Described implementation of AS/400 security and how the different

security elements fit together.

. Granted special authorities to specific users so that only specific

users could have access to the specific objects.

. Covered several aspects such as physical security, security system

values, object authorities, user profiles, group profiles, network

security, and backup security.

Project Assembling a Computer

Organization: Seneca College

May 2013 - June 2013

Description and Responsibilities

. Built computers based on professor's specifications.

. Responsible for running diagnostics tests on computers and resolving

issues.

. Responsible for installing software upgrades for clients' computers.

. Install, upgrade, and troubleshoot hardware and software.

AKRITI

50 Springtown Trail Brampton, ON, L6R 2C7

Tel: 647-***-****, Email: *************@*******.***

EXPERIENCE

Staff Member

August 2014-Present

Kelley Law Office, Mississauga, Ontario

. Handling, reviewing and preparing basic documents on the Conveyancer.

. Operating office machines, such as photocopiers and scanners,

facsimile machines, voice mail systems and personal computers.

. Answering telephone calls and taking messages.

. Record previous year files and proofreading data.

. Responding clients about the updates of their legal documents.

Customer Service Representative

April 2014-August 2014

Goodies Convenience Store, Brampton, Ontario

. Operated a cash register (POS), processed money, cheques credit/debit

payments.

. Stocked shelves and maintained clean counter area.

. Assisted customers with appropriate product information.

. Handled inventory and restocked the shelves

. Relayed product knowledge to customers and assisted with shopping.

TECHNICAL SKILLS

Operating Systems Windows

vista/7/98/2000/XP/(2003/2008),Servers, UNIX,

Fedora13, I Series

Programming Languages Visual Basic, HTML

Browser IE Explorer (all versions), Netscape,

Firefox, Chrome

Server FTP, TCP/IP, Windows Server 2008, DNS,IIS

Intranet Microsoft Virtual PC, VM Ware

Peripheral Hardware/ HP LaserJet & Inkjet Printers/ Gateway

Hardware Desktops, IBM Desktops, HP desktops &

Laptops, Dell Workstations/Dimension,

Notebooks

Networking/Protocols Switches, Modems, Routers, Topologies,

DHCP,RIP, OSPF, ICMP, Frame Relay

Tools MS Office Suite, Visual Studio, Adobe

Photoshop, Team Viewer, Active Directory,

MySQL 5.5, Cisco Packet Tracer, "QuickBooks"

point of Sale

References available upon request

Contact this candidate