Customer Service Sales
Resume:
Carie Ann Wiser
*** ***** ****, ****** ***** PA *5136
twodogsandtur ****@*****.***
References and Letters of Recommendation Available Upon Request
Summary Demonstrated achiever with exceptional knowledge of sales and customer
service, business practices, and working regularly over the phones with
the public.
Strong sales and customer service background combined with being able to
work alone and also as a team player.
Skilled at learning new concepts quickly, working well under pressure, and
communicating ideas clearly and effectively.
Extensive computer training, including knowledge of multiple networking
environments and business software packages.
Enthusiastic and experienced in an environment that is always changing and
growing.
Education Master Degree of Business 2010
Administration, Point Park University, Pittsburgh PA
Bachelor of Science –Business 2007
Point Park University, Pittsburgh PA
2005
Business Program
Duffs Business Institute, Pittsburgh PA
Computer Skills
Microsoft office (word, excel, power point, access), Word Perfect, Quatro Pro, IBM AS400 Client
Access System, In Basket Administration, Scanner Program, Print Shop, Print Master &
Quark. Cofee system, Nsop, Cad, Vibe, Bill Matrix
Career History & Accomplishments
F iber Optic Sales/Customer Service Account M anager, Verizon
Communications 10/2006-present
Offering existing customers our products for their entertainment needs with phone,
internet and television service for their residential account usage.
Making sure that our existing customers are getting the appropriate products based off
of their needs while generating revenue for the success of our business.
Breaking down bill explanations so that our customers understand what they are paying
for and also making payment arrangements and taking payments for our clients so
that they have the best customer experience.
For our new customers coming from competitor’s or moving from another location,
setting up services to the best of our ability basing everything off of what they need
for their family’s needs.
Technical side of my job is to help customers with technical and service issues as well
as assisting them in navigating through our website when they are having difficulty
finding what they need.
Resetting routers and television boxes as much as we can assist in the customer service
department for what our repair system allows access to and if it cannot be fixed by
our department through our computer system we then will assist the customer by
getting them to the correct department that can further assist the customer until
their issue is fixed.
I have also coached new hire employees after their full training was completed to assist
them on their calls and in the navigation of our multiple systems we use on an
everyday basis. Building confidence in new hires to show their abilities they
achieved thru training and that they can use them to be able to handle their calls
while working with different people on calls with different situations every day.
Helping in coaching the new hire employees on their calls builds revenue for the
company and helps the customer experience also so that we keep them as a
customer.
Check Keyer, PNC Bank F i rstside 4/2006-10/2006
Enter check amounts and coupon scan lines to make sure their checks were correct.
Review work for other check keyers to make sure their work was done is the correct
box.
T it le/Policy Qual ity Control, L and Options 1/2005-4/2006
Placing Title orders with Abstractors and having the paperwork returned in a timely
manner.
Typing 75 words per minute necessary in having legal descriptions of borrowers
property completed.
Making sure that the policies were created correctly to the Lenders and the individual
borrowers.
Organizing all copies of checks, policies and files for employee access.
Working closely with other team members to be sure that all duties are completed
accurately and in a timely fashion
Activities Depa rtment Coordinator, National Slovak Society 8/1998-
1/2005
Organize assembly activities scan, file & keep spreadsheets to create reports for the
National Board of Directors to review and approve.
Manage fraternal activities In charge of organizing National Convention, Golf outing,
Bowling tournament and smaller Assembly/Region activities by setting up hotel and
travel plans, lane and course arrangements, banquets, typing of minutes and reports
throughout and after the convention and other additional activities.
Acquired excellent customer relations.
Handled daily incoming and outgoing mail.
Type all English and part of the Slovak articles for yearly Almanac.
Editor of Quarterly Youth Magazine.
Creates Fraternal Calendar yearly to be sold to members.
Set up National Directory yearly.
Responsible for keeping up on website changes for IT person and in charge of all
graphic work and forms for the Home office employees to use.
Organize all scholarship files create database for all labels and letters to be completed.
Make vendor list for generations of checks, keep collection of all paperwork for the
Board of Directors to review and publish the recipients photos with a brief
description of each students plans for in the youth magazine and Almanac.
Manage premium payments for insurance and annuities.
Responsible for daily, monthly and quarterly reports.
Insurance and annuities – enter new business applications.
Scan documents directly to system and /or individual In Baskets for each employee.
When other employees were out of the office, responsible for doing all the duties
needed to be completed by those employees.
Memberships : CWA – Communication workers of America & The National Slovak Society
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